My envelops wont open I am at level 8 have over 122 stuff to accept but it won't open

my husband and son is very acctive and got me playing it for a while but every time they send me bottles I get them but if they send me request to help them out I can't cause the envelopes does not want open at all

If this is a problem with a (Facebook) game then you need to contact the website for support.

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Hi I have downloaded compressor4 from Apps store but it won't open - says compressor not properly installed. The reason for my purchase was that compressor 3 stopped working. I tried to reinstall from the FCP disk but it was 'greyed out'.

Hi I have downloaded compressor4 from Apps store but it won't open - says compressor not properly installed. The reason for my purchase was that compressor 3 stopped working. I tried to reinstall from the FCP disk but it was 'greyed out'. I followed suggestions from the apple site to clear various library files - mainly relating to Qmaster but this didn't make any difference, an iwonder igf perhaps this is the reason for the compressor 4 programme not working. Thanks
Tom

You need to export a self-contained video from FCP 6. Import the self-contain video into Compressor 4.
•iMac 27", 3.4GHz Quad-Core Intel Core i7, 16GB 1333MHz DDR3, 2TB HD + 256GB SSD, AMD Radeon HD 6970M 2GB GDDR5•FCS 3•Compressor 4•OS X 10.7 (Lion)•iPad 1&2•Apple Tv 2•

I have the latest version of keynote but it won't open files....says I need a newer version

Latest Keynote app was downloaded wirh Maverick update. My keynote files won't open and error message says I need to download latest version. I cannot download newer version (have latest version already) because my purchases say I have already installed it. Any ideas how to fix this?

I have just the same issue. I have the latest version installed. I did work on the file this afternoon, cannot open it anymore with the current version of Keynote (6.2)
It seems that Keynote fails to save the presentation in the right way.
In the Finder the Show package contents command is active when Control-clicking the file. Keynote files that open correctly in Keynote do not offer to show their package contents. I also realized that the .key file not opening is only 135 KB, which is pretty scarce for a presentation.
I suppose this is a file corruption issue, which is needed to fixed by Apple. I'm affraid the contents of those files are gone.

I have been sent a video attachment but it won't open

I have been sent a video email attachment but nothing happens when I click open or save - any clues how to open it?

There are the video formats supported on the iPad. If it is not one of these - you will not be able to open or save it. Some third party apps will open other formats - but these are the built in supported formats.
Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

I have a new micro sd card but it won't open on my laptop

i have a new micro ds card and i would like to tranfer some pictures in it but i can't seem to paste the pictures on it.

The CC installers often fail to set permissions correctly on the preference folders. Are you getting an error message to that effect?
If so, find the folders -- they're hidden so you need to set Explorer to show hidden files, then see Replace Your Preferences for the locations of the TWO folders you need to fix. Start at the Adobe level and make sure both your user and System have full control, and apply it to subfolders as well.

I am trying to install a trail for InDesign CC to finish a project soon. I downloaded Creative Cloud, the app is in my folder, but it won't open and when I try to download InDesign an error pops up saying Adobe is trying to install malware.

I just installed Creative Cloud in order to download a trial for InDesign. I have the app icon for CC, but it won't open. When it was in my toolbar (on a mac) it just sat there loading for about 15 minutes. I tried restarting it but it won't open at all now. I also tried downloading an InDesign trail and it won't open at all. When I click for it to download an error message pops up saying Adobe is trying to instal malware and asks me if I want to continue. When I say yes, it doesn't do anything. I have a brochure that needs to go to the client by 4pm today! EEK!

Sydneybling it does sound like your security software is interfering with the process of installing and utilizing your Adobe Creative applications. I would recommend that you try temporarily disabling your security software and utilizing the directions listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install InDesign CC.

Downloaded CreativeCloud and Lightroom 5 onto my desktop, but they won't open[was:need help]

I downloaded CreativeCloud and Lightroom 5, they are on my desktop, but they won't open. What can I do, so I can try out thhis new software and have fun with my photos?

>but they won't open
Win...Mac...?
What error message do you receive?
Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I have a mac air and an iMac and both have Pages. I use Pages on my air and save all documents to iCloud. I can see them on my iMac but it won't open with Pages. It becomes visible if I change it to open with preview but I can't interact with it.

I have an mac air and an iMac 5k - pages runs on both. I use pages on my air and save all my documents to iCloud drive. I can see the documents on my iMac but some won't open in pages which is bizarre? They will open if I change it to open with preview but then all I can do is read it - I can't add to the document - All I want is to be able to see all my documents on all my devices and to be able to have them sync so I can add to the documents from any of my devices. I also have an iPhone 6 and an iPadair2 but I would be happy just to have the iMac and macair sync for starters. I have folders within folders in my documents,. The folders which contain pdf's and individual files open OK . The one I am having difficulty with is the file which I use for ongoing correspondence - in other words it is quite long - I keep adding to it ( by copying letters in and letters out so I can see a sequential history of what has been going on by scrolling down ) in date order so that it could be 1 - 100 pages long - but I don't think the size is a problem. I don't understand why some folders can open and others not . Has anyone any suggestions please. I have been trying to get this to work for months since iCloud drive came in. It has got much better but it is still not good enough - or maybe it's me?

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

TS3274 I downloaded netflix and it's not showing up and if I go into App Store it says it's downloaded but it won't open. Can anyone help me?

I downloaded Netflix from the App Store and it won't show up on my iPad and when I go into the store it says downloaded and open but it won't open. I tried deleting it and reinstalling it but I can't figure out how to uninstall it either. Please help

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- Try when connected to another network
- Update via iTunes on a computer.

Browser will open once and open only one page. It closes but then won't open again. How do i fix it?

In the last 24 hours my browser will open only once and go to only one site i choose. after that , i can go to another site but links won't open or anything else. After i close the browser , so i can restart it, it tells me firefox is already open. Problem is it never shuts down in the background. I have to use the task manager to shut it off so i can open it again. Funny thing is that internet explorer, works fine but i don't want to use it. I even tried reinstalling firefox but it did not work. I had to post this on a different computer as well.

https://support.mozilla.com/en-US/kb/Firefox%20hangs#w_hang-at-exit

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. Help!

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. I don't have the original operating software disk. Does anyone have any suggestions?

Your reply suggests that you have moved Mail to a different location, which (as I said) will prevent it from being properly updated. You cannot use Mail 4.5 with any recent version of Mac OS X. Mac OS X 10.7 (Lion) included Mail 5 and Mac OS X 10.8 (Mountain Lion) includes Mail 6. I'm assuming that you have either Lion or Mountain Lion, but if that is incorrect, you will need to provide that information.
At this point, you will need to reinstall your system. Hold down command-R at startup and reinstall the system right on top of the old one. This should not disturb any of your documents or applications, though you should have backups beforehand in case something goes wrong. And at this point, with your system in an uncertain state (I don't entirely know what you have done to it), something could go wrong.
You will also want to delete the old copy of Mail 4.5, wherever that is. You can't use it.
In the future, do not move any of the preinstalled applications. Leave them where they are.

Itunes installed but it won't open the new version- any advise

itunes installed but it won't open the new version- any advise

Hello goreckim,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having some issues with iTunes on your Mac Pro. You may want to isolate the issue further by testing to see if it persists in a new user account:
Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
You can also try starting iTunes in safe mode:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Thanks,
Matt M.

I have a Mac Pro using OSX 10.7.4. When using apple mail I click on the address icon to obtain email address and nothing happens. I've restarted both the application and the Mac but still won't open address book. Any ideas please.

I have a Mac Pro using OSX 10.7.4. When using apple mail I click on the address icon to obtain email address and nothing happens. I've restarted both the application and the Mac but still won't open address book. Any ideas please.

Assuming you have these accounts set up in Mail, open preferences and under Accounts tab, edit the SMTP outgoing server list. Do you have a .mac address in the list? If so, delete it.
Are you using iCloud?
For the troubled account, select the correct SMTP server for that account in the box and check the box to use only that server with that account.

After installing the safari update for windows outlook is not opening email links. I have set safari as my default browser but hyperlinks won't open a browser window - I get an error message - "This operation has been canceled due to restrictions in effec

After installing the safari update for windows, outlook is now not opening email hyperlinks. I have set safari to be my default browser but outlook won't open it when I click a link. I get the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Please help.

Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
* http://windowssecrets.com/forums/
* [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
* [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community]

I've tried to troubleshoot downloading Firefox but it won't open on Windows XP. The Firefox Update box with the hour glass symbol runs for hours. Then I have trouble even shutting down. When I click on Firefox, no window, program won't quit, etc....

Windows XP. I used to use Firefox and it worked okay. I'm not sure why I downloaded a new version but it won't open. The window that says "Firefox Update" continues to try to load. Hour glass symbol, for hours. If I try to click on the Desktop symbol, Nothing. Then when I try to shut down, it's slow, programs won't quit, or it freezes. I've removed Firefox completely and tried downloading again with the same results. Even with the latest version. Shit. Whassup?

Hi zenithtwc, to test whether this is a settings issue, could you do a three-minute experiment?
'''Create a new Firefox profile'''
A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.
Exit Firefox and start up in the Profile Manager using Start > search box (or Run):
firefox.exe -P
''Don't delete anything here.'' Any time you want to switch profiles, exit Firefox and return to this dialog.
Click the Create Profile button, assign a name like Test731, and skip the option to change the folder location. Then start Firefox in the new profile you created.
Can it reach the internet?
When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

My envelops wont open I am at level 8 have over 122 stuff to accept but it won't open

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