My ENVY 4500 Printer keeps disconnecting (not WiFi)

My ENVY 4500 Printer keeps disconnecting sporatically. One minute I can print just fine, the next the printer can't be reached. The printer status shows "The printer is not connected."
This keeps happening from all the devices, not just my iMAC. I tried from my PC Laptop, from my iPad, iPhone. Same story. When it goes off, it goes off for all devices. I tried reinstalling the printer, tried restarting it, unplugging it. Nothing seems to fix it.
If I print the report right from the printer durring this time, it says everything is connected and no problems found (see image attached).
Then after a while, like an hour or two later, all of a sudden the printer will spit out all the prints that were sitting in the queue.
I have contacted the support and they logged into the printer and reset some settings and it started working, then about a week later it did it again. It continues to do this maybe once a week or so.
I don't know what to do any more. Anybody have any ideas?
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Hi @valiik,
I wonder, have you tried setting a static IP? Assigning Your HP Printer a Static IP Address
Please let me know.
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This question was solved.
View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP ENVY 4500: Wirelesss Setup Will Not Recognize Correct Password!

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Allie87 wrote:
... The message that pops up says that the ink is counterfeit and now the printer won't print. ..
Hi,
The answer is there, what can I say now ! To be able to get it back to normal, you need a proper set of ink.
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X-23
I work on behalf of HP
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Hi okpatsfan,
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04011652&lc=en&cc=us&dlc=en&product=5199463
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

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Hi @chloe_chie,
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RnRMusicMan
I work on behalf of HP
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My ENVY 4500 Printer keeps disconnecting (not WiFi)

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