MY envy 5330e has stopped printing anything from online sources.

MY envy 5330e has stopped printing anything from online sources but will print from on board documents or pictures.

Hey @youngfmly,
Because your HP ENVY 5530 e-All-in-One Printer is producing blank prints from three computers when printing from the the internet I'm wondering if there may actually be a hardware ink system issue occuring. I understand that this may sound odd as everything else appears to print fine. However, when printing from your computers colour ink is used to enrich the black ink when printing in certain programs. Primarily when the computer 'sends' the print job to the printer as an image file. Therefore, just to ensure that your printers ink system is functioning properly, I am going to have you print a standalone Print Quality Report.
How to Print the Quality Report:
Load plain white paper in the paper tray.
On the printer control panel, touch the Settings icon (), and then touch Tools. The Tools Menu displays.
Touch Print Quality Report. The printer prints the test page.
If this report prints perfectly: Than the issue that you're experiencing is not related to the printer. Rather, there is likely a setting that still needs to be checked under Google Chrome. If your modem/router was causing this issue all prints would be affected.
If this report prints with quality defects or missing colours: Than the Google Chrome printing issue that you're experiencing is being caused by your printer. To resolve this print system issue can I please have you click here. Once the support document opens please run through Solution six, Solution seven, and Solution eight. This includes any sub-steps under the listed Solutions.
Please let me know the result of printing this standalone Quality Report. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
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“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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If your problem is solved please click the "Accept as Solution" button ------------V
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hi there,
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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This question was solved.
View Solution.

Try the solution in this thread for cleaning the C309g printhead.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

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*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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MY envy 5330e has stopped printing anything from online sources.

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