My External HDD hard drive Doesn't work!!

I have a problem with mij external hard drive on my pc, It's a px1267e-1g32.
I bould it last year and it worked fine on my old pc with XP
Now I have a new computer with Vista on it and I want to connect my external hard drive, but it give no reaction on my pc.
The Password screen doesn't appear, i tried different thinks and I installed Regen but I can't get it to work
Have somebudy here the same problem or knows how I can make it I would love it!
Greets
Jan
Ps. Sorry for my English

Thanks for the tip, Master. I had the same experience as DDJAN. Logic, instinct, experience, whatever was leading me in the direction of the actions you took, but I thought I'd check online first to see if anyone else had encountered this and if there was any support available. Your post gave that warm-fuzzy feeling that my problem was not unique, the situation not hopeless and things were on the way to being addressed!
FWIW, for any other subsequent viewers, when I first started the external HDD under Vista and entered the password I'd configured using my previous XP machine, I got the below error message:
"INI Entries in the path <drive-letter>:\ONSPCCDH.INI are not matching with the Inquiry Data. Make sure the INI file has the correct entry."

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<Edited by Host>

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oilgong wrote:
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Wenn's komplizierter werden sollte, schick mir einfach eine private Mail an: [email protected]

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[ 110.038673] usb 4-1: new SuperSpeed USB device number 2 using xhci_hcd
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[ 111.992005] scsi 5:0:0:0: Direct-Access WD My Passport 0730 1016 PQ: 0 ANSI: 6
[ 111.992507] scsi 5:0:0:1: Enclosure WD SES Device 1016 PQ: 0 ANSI: 6
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[ 111.994347] scsi 5:0:0:1: Attached scsi generic sg3 type 13
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[ 115.358667] sd 5:0:0:0: [sdc] Mode Sense: 47 00 10 08
[ 115.358897] sd 5:0:0:0: [sdc] No Caching mode page present
[ 115.358904] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 115.359692] sd 5:0:0:0: [sdc] No Caching mode page present
[ 115.359698] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 115.375489] sdc: sdc1
[ 115.376473] sd 5:0:0:0: [sdc] No Caching mode page present
[ 115.376481] sd 5:0:0:0: [sdc] Assuming drive cache: write through
[ 115.376487] sd 5:0:0:0: [sdc] Attached SCSI disk
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this issue still exists when i upgrade the kernel to 3.5.5-1-ARCH
hi, everyone
i have a usb 3.0 hard drive and a laptop with usb 3.0 port.
when the hard drive is connected to the usb 3.0 port, the drive could not be found.
the dmesg output is listed below.
additinal info:
1) the usb 3.0 hard drive can be found when connected to usb 2.0 port.
2) the usb 2.0 hard drive can be found when connected to usb 3.0 port.
3) mouse works when connected to the usb 3.0 port.
it seems that it is not the linux driver's problem, because the mouse could work and the hard drive is found due to the dmesg.
is this a bug?
would someone help me?
thank you!
dmesg out put when usb 3.0 hard drive is conneted to usb 3.0 port:
[ 646.077385] usb 2-2: new SuperSpeed USB device number 2 using xhci_hcd
[ 646.171319] usbcore: registered new interface driver uas
[ 646.175313] Initializing USB Mass Storage driver...
[ 646.175501] scsi4 : usb-storage 2-2:1.0
[ 646.175665] usbcore: registered new interface driver usb-storage
[ 646.175667] USB Mass Storage support registered.
[ 657.149403] scsi 4:0:0:0: Direct-Access WD My Passport 0730 1016 PQ: 0 ANSI: 6
[ 657.149974] sd 4:0:0:0: [sdb] 976707584 512-byte logical blocks: (500 GB/465 GiB)
[ 657.150223] sd 4:0:0:0: [sdb] Write Protect is off
[ 657.150232] sd 4:0:0:0: [sdb] Mode Sense: 47 00 10 08
[ 657.150456] sd 4:0:0:0: [sdb] No Caching mode page present
[ 657.150462] sd 4:0:0:0: [sdb] Assuming drive cache: write through
[ 657.151436] sd 4:0:0:0: [sdb] No Caching mode page present
[ 657.151440] sd 4:0:0:0: [sdb] Assuming drive cache: write through
[ 657.159907] sdb: sdb1
[ 657.160852] sd 4:0:0:0: [sdb] No Caching mode page present
[ 657.160858] sd 4:0:0:0: [sdb] Assuming drive cache: write through
[ 657.160861] sd 4:0:0:0: [sdb] Attached SCSI disk
[ 657.268875] usb 2-2: Device not responding to set address.
[ 657.471456] usb 2-2: Device not responding to set address.
[ 657.674211] usb 2-2: device not accepting address 2, error -71
[ 657.780745] usb 2-2: Device not responding to set address.
[ 657.983519] usb 2-2: Device not responding to set address.
[ 658.186214] usb 2-2: device not accepting address 2, error -71
[ 658.292717] usb 2-2: Device not responding to set address.
[ 658.495537] usb 2-2: Device not responding to set address.
[ 658.698277] usb 2-2: device not accepting address 2, error -71
[ 658.804774] usb 2-2: Device not responding to set address.
[ 659.007557] usb 2-2: Device not responding to set address.
[ 659.210298] usb 2-2: device not accepting address 2, error -71
[ 659.210366] usb 2-2: USB disconnect, device number 2
[ 659.213797] sd 4:0:0:0: [sdb] Unhandled error code
[ 659.213804] sd 4:0:0:0: [sdb]
[ 659.213808] Result: hostbyte=0x01 driverbyte=0x00
[ 659.213812] sd 4:0:0:0: [sdb] CDB:
[ 659.213814] cdb[0]=0x28: 28 00 00 00 00 00 00 00 08 00
[ 659.213826] end_request: I/O error, dev sdb, sector 0
[ 659.213830] Buffer I/O error on device sdb, logical block 0
[ 659.214647] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b375fe40
[ 659.214656] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b375fe00
[ 659.320085] usb 2-2: Device not responding to set address.
[ 659.522884] usb 2-2: Device not responding to set address.
[ 659.725646] usb 2-2: device not accepting address 3, error -71
[ 659.832077] usb 2-2: Device not responding to set address.
[ 660.034905] usb 2-2: Device not responding to set address.
[ 660.237663] usb 2-2: device not accepting address 4, error -71
[ 660.344135] usb 2-2: Device not responding to set address.
[ 660.546938] usb 2-2: Device not responding to set address.
[ 660.749642] usb 2-2: device not accepting address 5, error -71
[ 660.856129] usb 2-2: Device not responding to set address.
[ 661.058946] usb 2-2: Device not responding to set address.
[ 661.261701] usb 2-2: device not accepting address 6, error -71
[ 661.261722] hub 2-0:1.0: unable to enumerate USB device on port 2
Last edited by wangsiyuan (2012-10-09 15:30:05)

tail -f /var/log/messages.log is similar to the dmesg.
1) I have a usb 2.0 hard drive which could use the usb 3.0 port.
2) I remeber x230 with windows XP could use my usb 3.0 hard drive with the usb 3.0 port
3) so, it is a problem of archlinux rather than hardware?
thank you!
output of tail -f /var/log/messages.log:
Sep 28 22:00:15 siyuan kernel: [ 1631.021315] usb 4-2: new SuperSpeed USB device number 2 using xhci_hcd
Sep 28 22:00:15 siyuan kernel: [ 1631.115610] usbcore: registered new interface driver uas
Sep 28 22:00:16 siyuan kernel: [ 1631.125728] Initializing USB Mass Storage driver...
Sep 28 22:00:16 siyuan kernel: [ 1631.125929] scsi4 : usb-storage 4-2:1.0
Sep 28 22:00:16 siyuan kernel: [ 1631.126079] usbcore: registered new interface driver usb-storage
Sep 28 22:00:16 siyuan kernel: [ 1631.126081] USB Mass Storage support registered.
Sep 28 22:00:27 siyuan kernel: [ 1642.100134] scsi 4:0:0:0: Direct-Access WD My Passport 0730 1016 PQ: 0 ANSI: 6
Sep 28 22:00:27 siyuan kernel: [ 1642.100581] sd 4:0:0:0: [sdb] 976707584 512-byte logical blocks: (500 GB/465 GiB)
Sep 28 22:00:27 siyuan kernel: [ 1642.100852] sd 4:0:0:0: [sdb] Write Protect is off
Sep 28 22:00:27 siyuan kernel: [ 1642.111571] sdb: sdb1
Sep 28 22:00:27 siyuan kernel: [ 1642.112643] sd 4:0:0:0: [sdb] Attached SCSI disk
Sep 28 22:00:27 siyuan kernel: [ 1642.219396] usb 4-2: Device not responding to set address.
Sep 28 22:00:27 siyuan kernel: [ 1642.422078] usb 4-2: Device not responding to set address.
Sep 28 22:00:27 siyuan kernel: [ 1642.731298] usb 4-2: Device not responding to set address.
Sep 28 22:00:27 siyuan kernel: [ 1642.934099] usb 4-2: Device not responding to set address.
Sep 28 22:00:28 siyuan kernel: [ 1643.243323] usb 4-2: Device not responding to set address.
Sep 28 22:00:28 siyuan kernel: [ 1643.446148] usb 4-2: Device not responding to set address.
Sep 28 22:00:28 siyuan kernel: [ 1643.755321] usb 4-2: Device not responding to set address.
Sep 28 22:00:28 siyuan kernel: [ 1643.958170] usb 4-2: Device not responding to set address.
Sep 28 22:00:29 siyuan kernel: [ 1644.160978] usb 4-2: USB disconnect, device number 2
Sep 28 22:00:29 siyuan kernel: [ 1644.162815] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800c41dae40
Sep 28 22:00:29 siyuan kernel: [ 1644.162820] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800c41dae00
Sep 28 22:00:29 siyuan kernel: [ 1644.267359] usb 4-2: Device not responding to set address.
Sep 28 22:00:29 siyuan kernel: [ 1644.470263] usb 4-2: Device not responding to set address.
Sep 28 22:00:29 siyuan kernel: [ 1644.779375] usb 4-2: Device not responding to set address.
Sep 28 22:00:29 siyuan kernel: [ 1644.982208] usb 4-2: Device not responding to set address.
Sep 28 22:00:30 siyuan kernel: [ 1645.291402] usb 4-2: Device not responding to set address.
Sep 28 22:00:30 siyuan kernel: [ 1645.494307] usb 4-2: Device not responding to set address.
Sep 28 22:00:30 siyuan kernel: [ 1645.803400] usb 4-2: Device not responding to set address.
Sep 28 22:00:30 siyuan kernel: [ 1646.006252] usb 4-2: Device not responding to set address.
broken pipe wrote:
is it a 2,5" drive with no external power supply?
run: tail -f /var/log/messages.log
and plug in your device, any other errors in log files?

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Hi there,
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