My external speakers on my dv7-6b56nr laptop are not working

I have a dv7-6b56nr pavilion laptop computer. When I orginally purchased it, the beats audio external speaker DID operate properly. The now do NOT. Can you please helpp me? I would appreciate this very much, as this was one of the options that the computer offered, that I was very interested in when choosing which laptop to purchase.
Thank you,
Tammi Wlson
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View Solution.

Hi Tammi,
Try the following.
Download the relevant IDT Audio installer from the linsk below and save it to your Downloads folder.
IDT Audio Driver - Windows 7.
IDT Audio Driver - Windows 8.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56460.exe
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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This question was solved.
View Solution.

Hello @hifive11,
I have read your post on how your notebook speakers are not working, but the headphones work fine, and I would be happy to assist you in this matter!
The first step I recommend is to follow this document on No Sound from the Speakers (Windows 7). This should help to restore the sound to your speakers.
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If the issue continues, I recommend returning your notebook to a previous restore point before the speakers stopped working. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 7).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Please re-post with the results of your troubleshooting, and I look forward to your reply!
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MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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The problem came up after I reinstalled the windows about one week ago. After I downloaded the driver from HP Drivers and Support things didn't seem to work as they did before. The front speakers are not working anymore now, only the subwoofer works and it sounds awful. Is there any other driver I need to download or something? Thanks in advance.

@Miguda_4
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Welcome to the HP Support Forums!
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My external speakers on my dv7-6b56nr laptop are not working

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