My eyeTV Hybrid won't get past the 'connect to your mac' stage. anyone know whats wrong?

My eyeTV Hybrid won't get past the 'connect to your mac' stage. anyone know whats wrong?

Forgot to put its not recognising the fact thats its plugged in during set-up. But if put it in before i've even started set-up it starts on its own. so my mac know's its there. so confused

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