My face time screen goes green

when talkng to my mum on her ipad to my macbook via facetime the screen that has her video/picture in flickers then goes green. but when facetimeing with her via my phone to ipad it fine.

Hi Hoosierduck1,
Thank you for using Apple Support Communities.
To start troubleshooting this issue where your screen will display green when viewing videos, please go ahead and first force close all of the apps currently running on the device, and then reset it by following the steps in the articles below.
iOS: Force an app to close
Turn your iOS device off and on (restart) and reset
Take care,
Alex H.

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