My facetime for MAC wont allow a facetime iphone to connect

When I call my fiance using facetime for Mac, she attempts to connect but it wont allow her to; yet I can facetime between iPhones with no problem.  Why is this and can it be corrected?

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
-Griff W.

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