My Facetime keeps freezing and showing poor connection

I have recently purchased a new iPad mini and when i use Facetime the screen freezes to a blur of the screen image and "poor connection, video will resume when connection improves" appears on the screen. I have been through all the Apple support trouble shooting and this has not fixed the problem. I have tried the iPad on different internet systems and the error still occurs. Has anyone else had this happen to them? I was reading on a forum from the U.S. that this is a software problem effecting newer models as older gen 1 iPads are unaffected and still working.

Your machine is 4 years old, it's too dated to run the fat cow Lion.
Revert to Snow Leopard as it's faster and better for that model.
How to revert your Mac to Snow Leopard

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HT201401 My iphone 3GS keeps freezing and showing the apple logo during phone calls. Can anybody help plese ? Bee

My iphone 3GS keeps freezing and showing the apple logo during phone calls. Can anybody help plese ? Bja

Hiya thankyou for the answer.
Trying to set it up as a new device but can't find the backup to save it.
I have no "mediasync" folder in my library/application support. Did these folders get moved around with Lion?
Thankyou again,

HT201210 latest update for the 4s caused my phone to freeze and show the connect to itunes picture. when connected to itunes it says it's in recovery mode and needs to be restored. pop up appears saying the device cannot be restored. iphone cannot be f

attempted to download latest update for iphone 4s. update had something to do with the calendar. during the update the picture appeared with usb prompting me to connect to itunes. when connected pop up appeared stating my phone was in recovery mode and needed to be restored. clicked tab to restore and pop up appeared stating could not restore. the device iphone cannot be found. any solutions to this problem?

Hey saandyy,
Thanks for using Apple Support Communities.
You can try to restart the iPhone to exit recovery mode.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Have a nice day,
Mario

My mac keeps freezing and showing the color wheel how can that be fixed

my mac is soooo slow. It is very frustrating. Has been noticeable worse since downloading Lion. Any suggestions

Your machine is 4 years old, it's too dated to run the fat cow Lion.
Revert to Snow Leopard as it's faster and better for that model.
How to revert your Mac to Snow Leopard

My MacBook Pro keeps freezing and has become very slow...can anyone help???

Please can anyone help.....this past month my MacBook Pro keeps freezing and showing the beach ball....its also become very slow.
I still have lots of memory.
But this message is showing when i go to applications- utilities and console...
27/01/2013 22:41:39
kernel
disk0s2: I/O error.
does anyone know what this means and how can I fix it?
It seems to freeze more when I use the finger pad to move the mouse?
Its becoming very annoying especially when I'm trying to watch a programme on bbc iplayer.
Many Thanks

Your hard disk is failing and requires replacement. Replacement is not terribly expensive and can be performed by someone sufficiently adept with computer repair. If that's not you, an Apple Store can perform the replacement.
Back up your data ASAP.

IPhone 4s keeps freezing and not connecting to wifi. Keeps turning it off?

IPhone 4s keeps freezing and not connecting to wifi. Been like this for last 6 months.. Am real fed up with it.. Have reset, tried turning off but still not connecting.. Any suggestions gratefully received.

Does "have reset" mean that you restored the phone to factory settings? If not, you might want to give that a try. You will want to backup first so that you can restore your data from the backup after you restore the iOS software.
This will erase the phone and also download and install the most recent iOS version available for your device.
Use iTunes to restore your iOS device to factory settings

Apple TV keeps freezing and snow picture

Guys
Again I need your help.
My AppleTV keeps freezing and have white dots while displaying menu and playing the content.
When I try to restart it it shows the Apple logo and freezes while the dots keep appearing and flashing (think Matrix movie). It doesn't make any sound. I have unplugged the cable/ restart it (took ages), changed HDMI cable.
Nothing. My TV is new and never had that problem before, it happened after last upgrade.
Any Ideas

I am also having this same issue. I tried both HDMI and Component connected directly to my TV. Cables are known good with my Bluray player.
I did a factory restore and it got to 1.0 software. I still had the snow effect and also freezing on the bootup movie. After a few attempts I was finally able to get through to the menu and upgrade the software the latest release, and it still had the snow effect on either HDMI or Component. It also froze in the menu system.
From that troubleshooting, I think it is hardware issue. I have left the apple TV unplugged since last night. when I get back home for the evening, I will check again and see if the long time of being unplugged will fix it. If not, time to take it to the Apple Store.
Had it for a little more then a year and it is already broken. Poor Poor quality, but that is what I get for getting the first gen.
Josh

Mail freezes and shows empty mailbox a while after installing ML

Hi there.
I'm having massive issues with Mail since I upgraded my Macbook Pro from Snow Leopard to Mountain Lion (and updated it to 10.8.1).
I've been searching through the support, the web for hours but nothing matches my issues specifically. Sorry if I write a long message but I will be as accurate as possible.
Mail was working fine at first for a week after upgrading to ML, then yesterday, while checking my emails, one of my accounts (Gmail set up as an exchange) couldn't connect, and had the small thunder icon by its side. I checked the password and settings, everything was fine. De-activated the account then reactivated it, still impossible to connect. And when I went again in the Mail preferences... the spinning rainbow came. For a long time.
I had to force quit.
Here started the real trouble.
I restarted the laptop, and relaunched Mail. The mailboxes appear on the left and the messages are listed with a preview, but the right panel says "No message selected". Everytime I click on an email it hangs for a while then shows it, but if I click on another mailbox or even choose a subfolder of the same mailbox, the right panel goes back to "No message selected" and stays like this, even if I click on a message.
In other words, I can't browse my mailboxes anymore.
Sometimes it shows the new email download bar in the bottom left hand corner, but the new emails never show up. Every mailbox seems empty.
Opening the preferences brings the spinning rainbow until I lose patience and force quit.
Clicking on the check emails button does not react.
Typing a new email also makes it spin forever.
The "flagged emails" category says there are 12 emails in it but remains empty when I click it.
I tried to be patient, and after a LOOOOONG while (15 minutes), 2 out of 4 mailboxes show the recent emails, but 2 of them (a google exchange and a google IMAP) keep freezing and don't show anything, as well as the flagged emails category.
I've tried various things found over the web (deleting com.apple.mail.plist, deleting Enveloppe Index). Nothing helped.
The weirdest thing is that is worked fine so far after upgrading and it started freezing out of nowhere, not after a software update or even after downloading new emails.
Last precision, ML was a full install on a brand new hard drive, then Migration assistant brought everything from my former, snow leopard internal hard drive.
Everything was migrated successfully.
How can I fix Mail and... check and write emails again ?
Thanks in advance guys, I'm lost.

...to continue: I've deleted the Mail folder from the Library and the 'com.apple.Mail' folder from the Containers folder in the Libtrary; created a new account from scratch and guess what? Still happens. As soon as I select accounts in the preferences the spinning ball kicks in. Can't find what is corrupted anywhere. As I create a new account (I've tried different email accounts), I've trawled the Mac looking for what's new or updated. Nothing seems relevent. Gah!
Please somone, know something helpful and pass it on.
Cheers,
SNaP.

My macbook keep freezing and lagging

even though i just opening google chrome,the "beach ball" keep showing and my mac not really responsive like before.is it because my spec too low or because my new update?

Problem description:
my macbook keep freezing and lagging
and the “beach ball” keep showing even though i just open my chrome
EtreCheck version: 2.0.11 (98)
Report generated November 12, 2014 at 11:15:13 AM GMT+8
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:59:29
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (447.04 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.VIATelecom.driver.ViaUsbSer (1.0.0 - SDK 10.7) Support
Launch Agents: ℹ️
[invalid?] SwapperUFi.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[invalid?] PPPMonitord.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox UNKNOWN (missing value)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      4% GoogleSoftwareUpdateAgent
      2% Google Chrome
      0% launchd
      0% sysmond
      0% fontd
Top Processes by Memory: ℹ️
142 MB Google Chrome
132 MB Google Chrome Helper
47 MB Finder
34 MB mds_stores
30 MB WindowServer
Virtual Memory Information: ℹ️
136 MB Free RAM
1.57 GB Active RAM
1.50 GB Inactive RAM
653 MB Wired RAM
2.77 GB Page-ins
24 MB Page-outs

The screen isn't working on my ipad2. It's fully charged and is keeping time and showing which apps need updates, but I can't do anything because the touch screen isn't functioning.

Has anyone had a problem with their iPad touchscreen not working? Mine is fully charged, keeping time, and showing me there are apps that need updates, but I can' get the touchscreen to work. I've turned it off and on several times and connected it o my laptop hoping it would "unfreeze", but nothing seems to work. Any ideas?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

FaceTime keeps freezing!

I recently purchased FaceTime for my MacBook Pro and it was working great, but now it keeps freezing and ultimately disconnecting. I also have an iPhone 4 and it was working great on it, but today it started acting up just like on my MacBook Pro.
I have updated my MacBook Pro to the latest version available and FaceTime as well and it still doesn't.
What Can I Do To Make It Work??
Also, My Internet connection and the other persons connection is very good.

im having the same issue with my macbook pro. it started happening when i upgraded my computer to lion. i went to the genius bar and told them my computer was freezing hardcore, i didnt htink to mention specifically Lion, but they said "lets try a clean install" so we did that, completely wiped the computer and reinstalled. other issues went away. but when im facetiming, randomly the whole computer will freeze, i can still hear the other person too! but the only way to unfreeze it is to force a shutdown, which is really bad.
help anyone? haha

"Sign in to facetime" keeps appearing, and requesting a login

"Sign in to facetime" keeps appearing, and requesting a login. If I press CANCEL it immediately re-appears - less than 1 second interval, so very difficult to do any other operation in that time.
Additional issue, which may impact trying to solve the problem above:
My daughter set up my phone (on her iTunes) and the "Sign in to facetime" login is coming up with her (old) Apple ID - which is an EMail address that she no longer has access to.
I have my own (different) Apple ID - although that was not the one used to set up my phone.
I am happy to reset the phone / whatever to *my* Apple ID - but it is critical I don't lose all my contacts / phone numbers / Text messages. I have done a backup onto my PC, but I don't know (given mis-matching Apple IDs) if that will have backed everything important up such that I will be able to restore it. Backup gave a message that APPs were not backed up - the message mentioned something similar to a "permission-mismatch"
I don't think there is anything else on the phone that I need preserved (including any APPs - haven;t been able to buy any as phone is set up with my Daughter's (old) Apple ID
Thanks

I entered the password correctly, but it comes back saying the password is incorrect! I can confirm this by using a laptop with internet connection and the same username/password get accepted by logging iTune or even this website.
It turns out that the phone does not have any data connection: no wifi, no cellular turn on.
The ugly thing about this is that Apply/Facetime wrongly shows the message. Why doesn't it say "There is no connection to verify the username/password?"
STUPID!
After I quickly tab "Cancel" and able to turn on cellular network, enter the same password again, and the popup goes away.

My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir

My phone keeps freezing and I have the 5s and now it won't turn on but I can talk to sir

If you can talk to Siri, but the screen is not turning on, try the 2 button reset. Press and hold the Sleep/Wake (Power) Button and the Home Button at the same time for at least 10 seconds. http://support.apple.com/kb/ht1430
If that doesn't make you screen come back on, you can try restoring your iPhone. http://support.apple.com/kb/ht1414
iPhone hardware troubleshooting - http://support.apple.com/kb/ts2802
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
My issue is still not resolved. What do I do next?
Contact Apple Support. https://support.apple.com/kb/HE57 or https://selfsolve.apple.com

Mail App keeps freezing and crashing after yosemite upgrade. Cant create new emails.

Mail App keeps freezing and crashing after yosemite upgrade. Cant create new emails. Is there a fix to these issues?

Hi,
When I read these Threads in Yosemite I am filtered to show only the one listing Messages (the App) as the App involved.
This form of tagging a Thread no longer shows up in the current software used to run the Discussions.
Did you use the Mail and the Messages tags ?
It is difficult as many Mail help items refer to emails and "messages".
With me posting to the thread it should raise it to near the top again and maybe someone who knows about Mail will post.
8:03 pm Tuesday; February 3, 2015
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

FaceTime on ios8 constantly saying poor connection

since updating to iOS 8 when face timing the screen will constantly say poor connection on one side of the call. This only happens to the person making the call. The person receiving the call can still see the other person and the connection is fine but if you make the call it goes to the poor connection screen and stay like that for the duration of the call.

Hi, I have the same problem. when making a FaceTime, the caller always gets poor connection after a few seconds.
i Found out that if you call using audio and then switch to video afterwards it doesn't do it.
hope this helps!

My Facetime keeps freezing and showing poor connection

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