My facetime on mac wont connect. Help!

It keep saying that it’s signing in, but doesn’t do anything further.
After a while it just says that it was unable to connect.

i have the same **** issue!!!! i have VPN, I live in the middle east and mac's do have the Facetime capability only ios devices that are bought in the UAE do not have facetime, but the mac's do, but still i cant seem to make any phone call connect....
anyways, any help would be appreciated, thanks.
P.D. i tried all the troubleshooting details, and they dont work.
thanks
S.

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