My fibre cabinet got 'soaked' so it's the only one...
So finally, BT Openreach finally threw cabinets up in my area about a month ago and my whole village is now Accepting Orders. Except my Cabinet.
Why?
Well after speaking to the superfast team on twitter, the cabinet got 'soaked' and needs to 'dry out'. How can something like this happen? Granted, they built it on a grass patch and left one side of the cabinet without concrete... so I'm guessing the water has soaked down through the ground?
Has anyone else had this problem with their cabinet before? Does anyone know how long it will take to dry out? I, like many people have been waiting for fibre optic for a good few years and when it comes, myself and a few unlucky individuals are the only people are unable to access it. I'm not gonna lie, it's disheartening seeing houses a few doors down being able to access it while you can't. Don't get me wrong, I'm psyched for them, but I just hope this gets sorted reeeaaall soon.
12 Months?!? Haha! I think I'll be pretty annoyed if it was 2 weeks. I hope you're enjoying fibre now anyway!
Well whatever it is, I think BT should just go there, open it up, dry it out and throw something down to prevent it from happening again. I plan on somehow, escalating it so it doesn't get neglected. Even if I seem like a madman, I haven't waited this long to come so close yet to have it significantly delayed due to incompetant prevention measures.
If anyone is going through this; contact your local @superfast on twitter and hound them. I'm not sure whether they have contact with the engineers, but considering they could tell me about the inside of my cabinet being soaked, I'm sure they can do things to push engineers out there so things get fixed sooner rather than later.
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All users of fibre cabinet experience dramatic slo...
This is currently being investigated by Engineers but I thought I would ask if anyone had similar experience. The Engineer said it was as if the cabinet (or even further back) could not cope with the demand for data and once everyone was home from work the speeds drop to only 2mb from 65mb. He implied the system could not handle the load due to take up beyond expectation of fibre, though I would have thought the network would have been able to cope. It was fine until the cabinet got a lot of users.
He later suggested it may be a cabinet only fault affecting all users but as it stands he doesnt know what the issue is exactly. This has been ongoing for a month.
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I know people in MK7 (Walnut Tree, Milton Keynes) who are on FTTP are having problems (I'm one of them) as per this thread:
https://community.bt.com/t5/BT-Infinity-Speed-Connection/FTTP-Problems-0-86Mbps-down/td-p/1121858 -
Hi
Fibre is due to go live in my area from December 2013. I have noticed a number of Fibre cabinets being installed in the area but as yet none attached to the cabinet that my line connects. Is it possible to find out when/if my cabinet is in the roll out plans?
I have checked the Openreach Where and When site but the information only relates to the Exchange!Hi dabber,
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
For an FTTC exchange area
FTTC fibre broadband such as BT Infinity (upto 80mbps) needs your street cabinet (pcp) to be upgraded with a FTTC (Dslam) cabinet as well as your local exchange to be Fibre enabled before you can get fibre broadband.
Not all the cabinets in a FTTC fibre enabled exchange area will be upgraded, so some areas in that exchange area will be unable to get fibre broadband at this current time.
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout plans are still being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
For a property with an Exchange Only Line
The way to tell if you are on a EO line is by going to the BT Wholesale Database and for your landline number if the results come back with the following at the of the grid "Telephone Number (Number) on Exchange (Exchange)" without saying a cabinet number then your likely to be on a EO exchange.
Properties with EO (Exchange Only) lines can't currently get FTTC (Fibre to the Cabinet) such as BT Infinity as your line isn't connected to a FTTC Dslam cab.
There are different stages to the development of the fibre infrastructure in the UK.
Customers with EO Lines currently will not be able to have fibre broadband as your line isn't connected to a cabinet, unless your area is FTTP enabled. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
There have been some cases where Openreach have installed cabinets outside the exchange.
Other Information
You can try emailing NGA Openreach via [email protected] with your landline number, address and pcp(cabinet) number to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.
In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://superfast-openreach.co.uk/expression-gen.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The Superfast Openreach When and Where website is: http://superfast-openreach.co.uk/where-and-when/
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.
Hope that helps,
Cheers
**The Commercial Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. The BDUK fibre broadband schemes are managed by Openreach along with your local authority.BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
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