My "Find My iPhone" says on map that my phone is here at my house...but it's not! So...I guess that feature doesn't work?

My "Find My iPhone" says on map that my phone is here at my house...but it's not! So...I guess that "Find my iphone" feature doesn't work?  Very frustrating.  My iphone volume might be turned off ...does that make a difference if you use the sound locator on the find my iphone?
Tech support INSISTS that the iphone locator on i Cloud is accurate.  How can it be?  My phone is NOT here!

Jennie
Is your device showing a green or grey dot?
Here is some background on how location services works.
http://support.apple.com/kb/HT1975
Here is what happens if the device is turned off
http://support.apple.com/kb/PH2592?viewlocale=en_US
This linksays if it can't be found it will show the last location for 24 hrs and then  it will clear the map.
http://support.apple.com/kb/PH2698?viewlocale=en_US
Mine always works fine... it's say within 25' of where I am.

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