My FingerPrint device not working

After upgrading my system to Win 8.1 my Fingerprint sensor (Authentec) stopped working but visible in Device manager but doesnt light up and when i launch Simple pass it doesnt permit me to scan my fingers. I restored to Win 8 but no good even reupgraded 8.1 then 10 but no good.NB. i cant see the sensor in the Bios.....

Firstly install the hp protect tool than configure this by administrator than u can using finger print...

Similar Messages

Fingerprint device not working at startup.

I support a T60 that displays: Cannot find fingerprint sensor device. at startup. I can check the device manager in WinXP and it shows the device is working properly. If I attempt to enroll a finger print, I get the same message as the log on. I have found that if I do a Fn+F4 and put the machine into standby, then use the same command to bring it back, it recognizes the device. Once the OS recognizes the device, I can swipe my finger to log-in, enroll new fingerprints and use all the functions. Lenovo tech support suggested to reinstall the OS. I have done this twice. I would love not having to rebuild this and 2 others displaying the same problem.
Thanks in advance for any assistance.

Hello,
Have you tried downloading the latest version of the fingerprint software, uninstalling the current version and installing the freshly-download one?
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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My laptop biometric device not working.

HI,
I am facing one problem with my hp pavilion dv6 6160se biometric device not working and i also lost my recovery deta. kindly provide me the solution.
and my system also very slow how can i make it fast.
m. asif

Hi there @Sweeto684
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your fingerprint reader is not working and that your system is running very slow, but please clarify what you mean by saying you lost the recovery data. Are you referring to the factory recovery image stored on your system, or are you meaning something else?
I am happy to help you with all of this, but need to know more before I can make some useful recommendations. I want to avoid having you do something that could cause a problem with something else, until I know what problem really is.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Dual-Boot; Restart and boot other o/s USB devices not working

I have issue with my msi z97-g43 mobo and Windows dual o/s PC.
Booting with win-8.1, USB devices working very well.Restaring windows 8.1 have NOT any issue.
After shutdown & start PC, choosing to boot windows 7 on bootmanager, USB devices not working in Win-7.
System no hang or occur any error/BSOD message.All startup programs run as normal.
I tried to re-plug usb devices but notting happens... Still not working
But after the win-8.1 shutdown, if i switch off PSU power button, watting ~1 munute for discharge.
After power up PC and boot with windows 7 all usb devices works normaly.
I checked all internal connections. 2 times disassembly all hardware and re-built system, nothing changed.All windows updates and latest drivers installed.
I'm sure other H/W is OK, but I thnik this mobo have a fault.

Thank you for reply.My PC system specs:
CPU:    Intel Pentium G3258 3.2ghz
Board:    MSI Z97-G43 /Bios: Ver. V17.7
MEM:    G.Skill Ripjaws 2x4gb DDR3-1600mhz cl9 1.5v F3-12800CL9-4GBRL
VGA:    Sapphire AMD Redeon HD6670
CASE:    Zalman z3 plus white (5x 120mm fan)
PSU:    Thermaltake Litepower 500w (12v1+12v2=36amp)
HDD-1:    Seagate 1TB ST1000DM003 /HDD-2: Seagate 2TB ST2000DM001
COOLER:    Akasa 92mm PWM Blue Led
OC:    CPU:Default /MEM: X.M.P mode=1600mhz 9-9-9-24-2t 1.5v
O/S:    Win7 x64 PRO + Win8.1 x64 PRO (Genuine)
All hdd's have MBR based partition table.Windows 7 & 8.1 installed in non-efi mode.In BIOS Boot sequence is setting up to non-efi Boot(system) drive as primary.
Before I suspect maybe have a short circuit to pcb or similar thing cause this issue.I take out all parts outside the chassis, and ran this system on the antistatic bag and box.Nothing has been changed.
I have Cooler Master Devastator(MB24 + MS2k) USB keyb+mouse set and tplink wn722n usb wireless dongle.
I have one more pc,based on AMD 970+SB950 chipset mainboard and AMD CPU.I exchange all parts to this amd mainbaord and tested for faulted hardware.All intel system H/W's is ok.All works great
Dual boot works perfectly.Not needs to switch off psu/power back and run system again.
I think msi z97-g43 mainbıoard have a problem.

I have an Ipod Touch, it appears inactive and says conect to Itunes. When I connect it to the PC, the PC says "USB device not working". How can do to solve this problem.

I have an Ipod Touch, it appears inactive and says "connect to Itunes". When I connect to the PC, the PC says "USB device not working". How could do to solve this problem?

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Streaming Audio through Iphone 5 to desktop or laptop using bluetooth preinstalled on all devices not working. Help!!!.

Streaming Audio through Iphone 5 to desktop or laptop using bluetooth preinstalled on all devices not working. Help!!!. Does anybody else have this problem?. Or does anybody have a solution to the problem. If So please help me its driving me demented seriously concidering to go to android for that sort of stuff cause of the dame restrictions on apple devices!

iOS devices do not pair with computers, as data transfer over bluetooth is not supported.
Computers are not airplay compatible unless you have downloaded an app to make them so.
User to user forum, so I don't care if you switch to android or any other threats you make.

Fingerprint reader not working and cant drag icons after windows 10 update

fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 update for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

In My IPhone the sound device not working properly. I can here the sound through head set only.kindly send an idea ti solve this problems

In My IPhone the sound device not working properly. I can here the sound through head set only.kindly send an idea ti solve this problems

Hello. I sent my WRT1900AC V1 to Linksys four days ago (Monday) via UPS with a RMA. Linksys paid the shipping and everything. The router is still in route, and it should arrive to their offices tomorrow. Once they receive the WRT1900 AC V1, they are going to send me an EA8500 as a replacement. But I have been reading the comments about the EA8500 here in the forum and it seems to have the same problems. I guess the firmware is extremely flawed in both routers (maybe it is almost the same code?). Anyway, I will try the EA8500 and I hope it works. I bought a temporary router from Walmart and I paid $35 for it. It is a Belink N600 DB. I can't believe that a $35 router is working a lot, lot, lot better than my previous $250 WRT1900AC router. Unbelievable. If the EA8500 doesn't work, I'm going to try and get my money back from Linksys, or contact The Consumerist or someone to get my money back and get a Nighthawk instead.

Iphone 4S will not charge, error that USB device not working, found any suggestions?

iphone 4S will not charge, error that USB device not working, found any suggestions?

Hello Chambless,
The troubleshooting steps below can help get your iPhone to charge.
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
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Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Model: ThinkPad Edge E420
OS: Windows 8.1 Pro 64 bit
Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit) which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
Please help.
Image - 1

For Windows 8.1 you should not be installing any fingerprint software. You should uninstall ThinkVantage Fingerprint Software. The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update. Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software. Then reboot, run Windows Update, and a compatible version for your system should be installed.

SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens. It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
White lite on reader never comes on. Driver details says all is working fine.
Repeated un-installs and re-installs have no effect.
I no longer have the original SimplePass and Driver filed so I can't revert back. Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
HP's download caused the problem - I would think they could fix it.
Thanks in advance.

thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
Their tech support is really almost non existant. The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem. I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that. Another 30 minutes wasted that I will never get back.
Thanks again for any help.
Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Portege M750 tablet, buttons and fingerprint functions not working in win7

I have installed win7 64 bit ("fresh install" on my M750-129) and i have also downloaded and installed all the newest drivers from toshiba website.
the device manager shows no problem / drivers needed, and trhings like HDD protection work well.
However, i have four groups of problems i would love and appreciate to find answer:
1) when i change the screen position to tablet, it does not change the orientation nor the resolution.
There is no utility to set the desired orientations of screen as it was in vista (horribly unstable and slow OS, though).
This, naturally, is diminishing the usefullness of the tablet finction
2) the buttons do not work properly; the screen rotation button starts excel (!!) , the centre of mobility button starts word (!!), and the toshiba assistance button does not work at all
3) fingerprints: the fingerprint utility lets me to screen my fingerprint, asks if it should save it, and than says "saving impossible; another duplicate pattern exists" which i completely do not understand what it means...
4) some applications are not available at all after fresh install: face recognition, DVD player, bussines card screener - but i can love without those; 1-3 worries me much much more and i would appreciate any functional help. thanx on advance for any try!

hi,
helpful indeed - the installation of the tablet extension pack for vista , it helps to rotate when i switch for tablet even in win7 64 bit - thanxalot!
as for buttons, the first left ones still launch ms word and ms excel....
fingerprints: strangely enough, even if tghat was a clean installation, there were my old fingerprints (user "???") registered and it did not allow me to delete untill i found one little finger i did not register with viste BEFORE the CLEAN isnatallation with formatting the HD - is not that strange?
however, the buttons i hope will be ok once the drivers will be updated by toshibq for win7 64 bit, the main issues were solved for me - thank you once again!

IdeaPad B50-70 fingerprint scan not working!

Hello guys,
First of all, excuse my poor English
I have one really annoying problem with the lenovo laptop mentioned in the subject.
I have bought this laptop yesterday and installed fresh windows 7 64bit
Everything was great and smooth, until i tried to activate fingerprint scanner device.
This device is detected by device manager. It was 'unknow device' until i installed this:
Fingerprint Software for Windows 7 (32-bit, 64-bit) - Lenovo B40-70, B50-70, E40-70 Notebook
After that, device manager recognized the bloody thing as Biometric Devices > Validity Sensors (WBF) (PID=0011),
with the following status: This device is working properly.
Link to image 1
Ok, now i try to open that 'lenovo fingerprint manager' from my desktop, i enter my windows password, picture of left and right hand and i need to select one finger. When i try to do that, i receive the following error message:
The enrollment could not be completed. Please try again. If the problem continues, please try enrolling a different finger.
And it's impossible to select different finger, because i get the same message every time. And that's where the story ends.
Link to image 2
In bios, there is nothing similar to 'fingerprint option'. Under security tab, i can only set user password, admin password or HDD password.
Link to image 3
Link to image 4
Oh, almost forgot... i updated BIOS from v2.02 to v2.08 (donwloaded from Lenovo website), and yes it's for my B50-70 laptop.
Please help.
Thanks!
sergio
Moderator note: large image(s) converted to link(s): About Posting Pictures In The Forums

Hey Guys,
my fingerprint scanner still doesn't work. Does anyone have idea what should i do?

Fingerprint reader not working on elitebook 2540p

I have elitebook 2540p, and I can't get my fingerprint reader to work.
The driver is installed and looks good at device manager.
I installed HP ProtectTools 5.12.754 and I can not see in the credentials area the fingerprint, only the smart card.
I tried also with DigitalPersona software and it's the same.
I have download the last driver from HP website under the correct operating system (Windows 7 enterprise 64bit).
I think the fingerprint reader is working since I entered the Bios and there it worked when I swept my finger. I saw the image of my fingerprint on the screen.
What might be the problem? why HP protect tool can not recognize my fingerprint reader?
Thanks in advance,
Ariel

I have the same issue with the same laptop
I've noticed that whichever driver you try and install, the version always seems stuck at 2.1.0.2

ENVY dv7-7225dx Fingerprint Hardware not working

Hi,
My fingerprint reader is not working. It used to flash white when it was working. It no longer blinks since I upgraded to Windows 8.1.
I updated BIOS, Simple pass and fingerprint driver. The simple pass program opens when I open it and according to device manager the biometrics is working.
It seems that the fingerprint reader itself is not working properly. Simple Pass asks if I want to save a login, but the reader does not seem to be "on" (no blinking white light) for me to use the reader. I tried to delete the fingerprint I saved to Windows to unlock my computer using the fingerprint reader, but now I can't even re-register a fingerprint since the reader is not reading.
Please help! I loved the fact I could use my fingerprint to unlock my computer.

Hi @Zona_G ,
I would uninstall the Simplepass software and reinstall it. This will bring the register your fingerprints back up.
Did you clean the Fingerprint Reader?
If that does not help , please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Hope that works.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

My FingerPrint device not working

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