My fingerprint scan stopped working. how do i reset it

Fingerprint scan says not registered. now do i reset fingerpring scann?

Ooniepoo, welcome to the forum.
When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.
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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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Hi, I wonder if someone can help me ?
First, please excuse my poor English, I'm Norwegian ( ! )
and allow me to tell you that I am just "normally" technical ...
-so please, please "speak" so I can understand.
My fingerprint sensor stopped working today, this has happen before,
restarting the computer has previously "fixed" the problem, but not today ... !
I have dowloaded and installed new drivers & software ( TrueSuite Access Manager ) ( from Toshiba support ) -- still not working ...
I have checked the Device manager ( Biometric Devices )
It says that the device is working properly. It says that the drivers are all up to date.
But it still does not work.
I've been on the phone with Toshiba support for a long time today, but not even support could help me ...
they had never heard of a similar problem on a Qosmio X300 before ( ? )
They suspcted that I had send it in for service ... and I would like to avvoid this, if I can ...
Cause that means that my computer will be gone for at least 14 days ...
I have also read all threads about fingerprint problems in this forum, and tried everything ... but nothing helps !
When I'm promted to scan my finger, the scanner seems to be "dead" ... ?
Can anyone please help me to solve this problem ?
Hoping for help !
Thanks so much for taking the time ...
Sincerely ms.norway

Hi Luke_1
Thanks so much for your answer. I did download the BIOS update, but got a message that I allready had the latest version,
so there would be no updates installed ... I guess that I ( without remembering ) dowloaded and updated this some time yesterday ( ! )
I guess that the next step will be to use the recovery disk ...
I would if possible, not do that, cause that means that I have to reinstall every program etc., right ?
Sorry ... this might sound like a stupid queston, but as I mentioned ... I'm just "normally" technical, so you have to excuse me on this :-)
Or I might just give up and send the computer in for service/repair ...
By doing this I might not have to reinstall everything , right ? ( hoping for a positive response on this )
I "suspect" that maybe the fingerprint sensor is broken, since I have tried all possible solutions ...
so this might be the best solution to my annoying problem ...
If anyone happens to have any other sugests, please respond.
Thanks again for your answer !

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