My Fios App

I have an iphone that I downloaded the My Fios application, but when I compose an email it does not give me an option to add an attachment. Is that how the application is set up? Also, a lot of emails either do not load on this app or I am unable to scroll and see the entire email.
Are these normal issues or am I having a unique issue?
Thanks!

Thanks, I'll give it a try. Verizon's May/June 2012 edition of SpotLight Magazine, didn't mention anything about other downloads required, The page only said I needed to download the My FiOS App.

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My FIOS App for iOS and FIOS Quantum Gateway

I have a new FIOS Quantum Gateway G1100 with a new firmware update including guest Wi-Fi. When I try to use the My FIOS App on my iPad Air 2 and then access the Router and Wi-Fi information I get an error message unable to retrieve Wi-Fi Details. When I try to manage the FIOS Quantum Gateway I get an error message IPAddress Missing for VZID. I'm also unable to access any of the router settings from this app and nothing happens when tap the > symbol.

Make sure you have the latest version of the MyFios app. It's version 3.9.2.10, which you can find on the "App Settings" menu or in the App Store's update page. Updates are handled through the App Store.
Enjoy.
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Upgraded DVR, can't remove old DVR from FIOS App?

Upgraded my FIOS DVR to a new model. Easy and it shows up in the FIOS iPhone app. Unplugged old DVR and sent it back to Verizon, but the old DVR still shows up in the App as an option. How to I remove it from the DVR listing on the app or on the Verizon on line listing?

drvguy wrote:
Upgraded my FIOS DVR to a new model. Easy and it shows up in the FIOS iPhone app. Unplugged old DVR and sent it back to Verizon, but the old DVR still shows up in the App as an option. How to I remove it from the DVR listing on the app or on the Verizon on line listing?
Hello,
Have you tried:
1) deleting and reinstalling both the 'My FIOS App' and 'FiOS Remote' App (actually any Verizon-related app for the iPhone)... this is because when you go to the 'Manage My DVR' section of the 'My FiOS' app, it brings you to the FiOS Remote.
2) when you click on 'Manage My DVR', on the top right do you see the DVR location/name? Does it list two DVRs or just one? If two, can you uncheck the DVR that is no longer in use?
3) From your FiOS TV Remote, go to Menu -- Settings -- FiOS TV Remote DVR -- Mobile Phone Access
If all else fails, try contacting Verizon's Technical Support via live chat via verizon.com/contactus or by calling 1-888-553-1555.
Hope this helps!

My FIOS app iOS8 issues

Is there anyone having trouble connecting with call log and email through My FIOS app?

I'm running iOS 8.0.2 on an iPhone 5s and all features of My FiOS seem to be working normally.
I did have some trouble with My FiOS a month or two ago. I uninstalled the app and re-downloaded and installed it and that fixed the problems. For whatever that's worth (or isn't).

FiOS App on Xbox

I subscribed to Verizon FiOS local televison service about a year ago as it reduced my monthly bill by about the same amount that Verizon was raising my internet service only price to. In doing so I happened to stumble accross the FiOS App for the Xbox and have enjoyed about 80 channels. This past week however, my Xbox app has stopped working and it appears that I will now need to elect for the channels that I want to view. Has anyone else had experienced this issue or anything similar?

Thanks for reaching out to the community Xboxxed. Could you perhaps take a screenshot of what message it gives you? Have you tried reinstalling the app? Also, have there been any recent changes made to your account?
Thanks,
~FCN

Samsung Smart TV FiOS App not working

I have a new Samsung Smart TV with the Verizon FiOS app installed, and its not working. When i attempt to start the app, i get the error "unable to fetch data, please exit the application and relanch". Exiting and relanching the app does no good. I have uninstalled and reinstalled the app 3 times, and it is stil not fixed I updated the TV's software, then uninstalled and reinstalled the app, and its still not working. I contacted Samsung customer service, and they could not get the app to work either. if anyone has any suggestions, please let me know. Thanks
Solved!
Go to Solution.

Need to try shutting off TV and starting again.
And you may be low on memory on your Samsung. Samsung doesn't make it easy to manage the memory other than by deleting some unused apps.

Local channels on Fios app

When I first signed up for fios I was able to view all local channels (cbs, nbc, fox, etc) on the fios app on the iPad. Now for whatever reason it says I'm not subscribed. Is anyone else having this issue????

Have the same issue on the iPad no longer being subscribed to ~15 local channels since the Thanksgiving app update. Worked great before then. Submitted a ticket and have followed up several times, but told it is being worked on by the app Team. Loaded the app on another iPad and removed app/rebooted several times, but same result.

FIOS router - real firewall - AP - FIOS app no worky)

I have Verizon FIOS service with an Actiontech M1434WR router getting the WAN info 192.168.1.1 and giving a wireless SSID. Behind that I have Sonicwall that gets an ip from the ActionTech and feeds desktops and an AP. Also, I have Ipods and Android tablets that pull the ip via the AP and running the Verizon FIOS App to watch television.
Certain parts of the app do not work correctly when the devices go through my AP but when on the FIOS network everything works fine.
Do I need to enable port forwarding in the ActionTech and open ports in my SonicWall fore this to work correctly? If so what?

Problems having:
"There are no set-top boxes found"
Before I get into it this does not include all tech support, just some
Well I have been trying to get some kind of work around from Verizon techs and what a disappointment! I have basic triple play with actiontec (M1424WR Rev. E) router & DVR service. I have a iPhone 5 with the fios appt. (It once worked)
I have reached out to tech support, latest as of yesterday and we went thru basic resetting routers and DVR with no luck. And then they reset it thru there end with no luck. So they put another person (tech) to help trouble shoot with no luck and the funny enough while I was on phone with them the call got disconnect! No call back nothing, no email either. Also to let everyone know if not familiar when they do full reset you dont lose recordings but you do lose favorites and you personal setting for DVR. As for router you will be reset to original setting's on router, so you will need to change your admin password and check other setting you might of done. Like wpa which in last months they sent out notices to update setting for more security.
So I guess what needs to be know is there no work around for these issues and the app is that flawed that its not worth having?
Are they coming up with some kind of upgrade to address issues like this?
I have seen in some of forums of similar issues with android phone apps also.
To finish off by time I was done with tech support there was no way to even attempt to use the app as even a remote, I don't know if I mentioned before I called tech support I could still use the remote but not the DVR and TV listings not being available.
somebody help us

Fios app not working on my iphone 4s

I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

viafax999 wrote:
LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.
Which fios app is that? Doesn't sound like mobile as I can see nothing to do with email in there.
I think the OP means the MyFiOS app which does show email?

My FiOS app question

How can i watch MLB extra innings on my "My Fios" app.

dbarndt wrote:
Hi,
Our single STB died the other day, and we just successfully installed the replacement. We can also see and manage (set up programs to record) on the replacement STB from the Verizon web site, so I know it's reachable from the Web.
However, we cannot get the replacement STB to come up on the My FIOS app on my Android phone. The previous STB is still listed, but of course it's long gone. We tried uninstalling and reinstalling the My FIOS app without success.
So, the question is, how do I get rid of the old STB in the app in order to successfully access the new one?
Thanks,
Dave
Hello,
I'm going by what I have on an iPhone (should be a similar app and features)...
have you tried:
1) (since you've done the reinstalling of the 'My FiOS App' already to no avail), try deleting and reinstalling the FiOS Remote App... this is because when you go to the 'Manage My DVR' section of the 'My FiOS' app, it brings you to the FiOS Remote.
2) when you click on 'Manage My DVR', on the top right do you see the DVR location/name? Does it list two DVRs or just one? If two, can you uncheck the DVR that is no longer in use?
3) From your FiOS TV Remote, go to Menu -- Settings -- FiOS TV Remote DVR -- Mobile Phone Access
If all else fails, try contacting Verizon's Technical Support via live chat or by calling 1-888-553-1555.
Hope this helps!

Fios App on both Xbox and IPad

I recently subscribed to both fios tv and internet double play option and Ive been trying to get these 2 apps to work. Both say I do not have the services needed. I have 50/25 internet, and HD set top box (prime HD), so I should be able to use both of these apps.
It says simply you do not have these services please visit verizon to order.
Can someone here please help me?
Much appreciated

If I buy an app will I be allowed to sync it both to my phone and pad
Yes, unless either device is listed as incompatible in the application's description.
(53305)

Updated Software FIOS App Won't Change Channels

Since the software was updated a few days ago, the myfios app on my ipad doesn't properly change channels. For example, if I select "watch on TV" for channel 622, it might go to channel 62 or a completely random channel. This feature was working perfectly before the update. I rebooted the media server/DVR, I updated the app to the latest version and did a hard restart on the iPad, but it's still not changing channels properly. C'mon guys, this was a very handy feature! Please advise.

I have the exact same problem as of a few weeks ago. Incredibly annoying...

Verizon FiOS App Developer

How do I become a Verizon FiOS Application Developer? I have search on-line and have come up with anything. I also called Verizon directly and they told me to try using this forum and check the website for jobs.
Please contact me at {edited for privacy}@motorola.com with information or respond on the forum.
Thanks
Dave Berol

Just a friendly reminder, this is a forum where users help other users.

Xbox 360 FiOS App issue

For the past couple of days the app has been stuck at the loading channels screen. Microsoft says its an issue on Verizon's end. Anyone else having this problem?

I have had similiar problems where certain apps work and others perform poorly, especially on wireless. if you want a real test then hardwire your device, if you can't do that, then you should just change the channels and experiment.
channels 1, 6 and 11 are all you should use.
open a browser on any connected pc, and go to http://192.168.1.1
username is admin
password is the serial number found on your router
once you're in you click on change wireless settings in the first column and it takes you right to the channels. if you click on wireless at the top instead then you have to make one more selection which is basic security settings, and then you are at the channels.
change it to 1, and hit the checkmark for keep setting after router reboot.
save
test it.
the change would be immediate. if you don't notice a difference or it's worse, then change it to 6, and test. and then finally to 11 and test.
I think you will find one will perform better than the other.
if it doesn't then come back and let us know.

XBOX VERIZON FIOS APP PROBLEM!!!!!!!!!!!!

Hi there I got the verizon package to watch TV on my xbox but it gives me an error saying I need to be subcribed to those channels? I am subcribed to those HD channels! very annoying if I got this package for this service that is not working on my xbox help!!!!!!!!!!!!!!!!!!!!!!!!

Sorry to hear you are not able to enjoy the services on the Xbox. I have sent you a private message so we can get more information to help.
Anthony_VZ
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My Fios App

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