My Firefox crashed and I cannot get it to come back up. I have a MAC. What now?
My Firefox crashed. I had been cleaning out some downloads and I don't know if that had anything to do with it but now I cannot get it to come back up. Help.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
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