My Firefox crashed on starting, & I sent a report. I started again, but does not recognize the password that I set for it some weeks ago. What do I do now?

I have check for a virus, via AVG; none found on a scan of the whole computer.
I have called up Firefox at least twice to reach UWO & its Convergence pgm to get my mail. Convergence asks for my security password. I have entered it very carefully several times on two separate tries of Convergence, & it is not recognized. The only thing unusual that has happened is the Firefox crash immediately before I called up Convergence. I think this password is a Firefox thing, required whenever the site wants a password.
What do I do now?

Firefox shouldn't require to enter a password to start, so if you need one then you may not have the official version from the Mozilla servers.
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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