My firefox crashes immediately it is opened

when i try using firefox it opens, then it shows download error (Firefox could not download the search plugin from: file:///C:/Users/Luqmon/AppData/Roaming/Mozilla/Firefox/Profiles/xktlbmjp.default/extensions/[email protected]/searchplugins/askcom.xml) then it shows restore session, then it crashes in less than a minute

First of all please try running in Firefox's safe-mode and with all plugins disabled. Holding the shift key whilst you try to start Firefox is one method of starting safemode
* see [[Troubleshoot Firefox issues using Safe Mode]]
**Does that allow Firefox to start ?
** Do you still get crashes ? If so please paste in a couple more crash IDs
I suspect you have unwanted software possibly as search bars.
* see [[Remove a toolbar that has taken over your Firefox search or home page]]
It will be worth looking at your Windows Control panel and the program listing, and very definitely scanning for malware.
For forum cross referencing purposes
*Report for your CrashID bp-f5033559-582a-4438-a5f2-ae6eb2130920
** Crash Signature: nsHTMLPluginObjElementSH::GetPluginJSObject(JSContext*, JSObject*, nsIPluginInstance*, JSObject**, JSObject**)
** note presence of ''sprotector.dll'' (A quick web search suggests that file could be suspect)
Malware scanning
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Similar Messages

Firefox crashes immediately

Firefox crashes immediately upon startup. I can't even get the navigation bar. This is the code I receive from the crash report:
Process: firefox [2304]
Path: /Applications/Firefox.app/Contents/MacOS/firefox
Identifier: org.mozilla.firefox
Version: 25.0 (2513.10.22)
Code Type: X86-64 (Native)
Parent Process: launchd [109]
Date/Time: 2013-10-26 16:37:07.813 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 1102828 sec
Crashes Since Last Report: 7
Per-App Crashes Since Last Report: 4
Anonymous UUID: 8175E2F9-BC90-40D2-9B0C-F4696F517A1F
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000010063a000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Firefox crashing when i wanna open or close a tab or a window, also while wanna open any page, now what to do for solving the problem?

Firefox crashing when i wanna open or close a tab or a window, also while wanna open any page, now what to do for solving the problem?

Disable McAfee siteadvisor and check the problem still persist or not?

Firefox Crashes ever time I open it.

Firefox Crashes ever time I open it. It will not even launch into safe mode anymore. I have tried uninstall and re-installing it. My computer has been rebooted. Here is a list of my crash ID's.
Crash ID: bp-ea0e9622-0ccd-4ff4-aff4-5b3d12140216
Crash ID: bp-80d3e6ac-ba98-4966-b1f2-98d8f2140216
Crash ID: bp-fc280863-8c4e-41d8-9976-08b6c2140214
Crash ID: bp-fd73566a-0ae5-42ad-912a-469972140210

Thank you for posting the crash report links.
Could you start Firefox in its Safe Mode and disable Firefox's use of hardware acceleration of graphics. This works around incompatibilities with various graphics card drivers.
To start Firefox in its Safe Mode, hold down the Shift key while starting Firefox.
In the small dialog that should appear, click "Start in Safe Mode" (''not'' Reset)
Hardware acceleration is automatically deactivated in Safe Mode. To turn it off in normal mode, open:
orange Firefox button (or Tools menu) > Options > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
When you restart Firefox normally, that should take effect. Any improvement?

Firefox Crashed every time I opened this is report Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

Firefox Crashed every time I opened this is report
Crash ID: bp-fd8d9b45-e638-46ac-85a4-676d22130205

This is caused by a file on your computer called datamngr.dll, can you search and find that file?

Firefox crashes immediately after program startup

Tonight Firefox crashed after trying to open a new tab. Since that initial crash, I have not been able to open Firefox without it crashing within 5 seconds of startup.
I opened the program in safe mode, disabling add-ons and it still crashed. After that I updated to the latest version, (I believe) 7.0 for Mac OS X. After the update I tried opening FF but experienced the same result.
I have not tried uninstalling and re-installing, but I would hate to lose all of my bookmarks.
Any help with this issue is greatly appreciated, as I am currently stuck using Safari in the meantime, which is just.... inadequate :)

-> '''Is my Firefox problem a result of MALWARE ??'''
* Popups Not Blocked - http://kb.mozillazine.org/Popups_not_blocked
-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.
* Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
* SuperAntispyware - http://www.superantispyware.com/
* Windows Defender Home Page - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
* Ad-Aware Free Internet Security - http://www.lavasoft.com/products/ad_aware_free.php
Check and tell if its working.

Firefox crashes immediately upon opening though I can run it in safe mode

I recently performed a system restore which took my computer back to 2/27/11. I found that after this I was unable to open firefox, the program crashed immediately. I have been able to run it in safe mode. I tried uninstalling and reinstalling the program but it has not helped. I have windows 7 and an Acer Aspire computer.
Thanks!

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Firefox for Android v34 and v35 are crashing immediately on second opening in Samsung KNOX 2.0 and above.

Within a proof of concept situation we figured out that only freshly installed Firefox versions (v34 and v35) are running fine in a Samsung KNOX container. We are running Android 4.4.2 with KNOX 2.1 on a Samsung S5 device. We are using MobileIron 7.5 for provisioning the devices and configuring the container.
The behavior is as follows:
1. Open KNOX container
2. Open Firefox within the container
3. Everything works fine without any problems (expected behavior). Intranet and Internet sites can be opened without any limitations.
4. Close Firefox completely (by multitasking screen)
5. Open Firefox again
6. Firefox crashes without any error message
After setting Firefox to factory settings by deleting all app data (with "System Info for Android" App because the "original" app setting is not available within the container) Firefox behaves like described under 3.
Unfortunately I do only have adb logs because the original Firefox logs can't be exported via USB out of the KNOX container as far as I know. If you have any ideas I would be really thankful for any advice. "about:crashes" can't be used as well because Firefox can't be opened after the first crash and has to be reset (including deleting all logs) by setting it to default.
Outside the KNOX container Firefox works well.
It seems that all KNOX 2.0 and above versions show the same behavior with Firefox which means that Firefox can't be used in a KNOX 2.x container.
We already opened a case at Samsung as well.

...this is the rest of the log
E/dalvikvm(17631): >>>>> org.mozilla.firefox [ userId:100 | appId:10240 ]
E/SELinux (17631): [DEBUG] selinux_android_knoxproc_setcontext: calling setcon(u:r:container_app:s0:c2) for org.mozilla.firefox
D/dalvikvm(17631): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8
D/dalvikvm(17631): Added shared lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8
D/dalvikvm(17631): No JNI_OnLoad found in /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8, skipping init
I/GeckoLogger(17631): firefox :: GeckoProfileInfo :: Restoring ProfileInformationCache from file.
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.appSessions to 4 (current 4)
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Measurement org.mozilla.appSessions already at v4
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.searches.counts to 5 (current 5)
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Measurement org.mozilla.searches.counts already at v5
D/dalvikvm(17631): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8
D/dalvikvm(17631): Shared lib '/data/app-lib/org.mozilla.firefox-2/libmozglue.so' already loaded in same CL 0x425b42a8
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libnss3.so: unhandled flags #8 not handled
I/GeckoHealth(17631): firefox :: HealthReportBroadcastService :: Registering HealthReportUploadService.
I/GeckoHealth(17631): firefox :: BackgroundService :: Setting inexact repeating alarm for interval 3600000
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: unhandled flags #8 not handled
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libmozalloc.so: unhandled flags #8 not handled
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d30fc
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c4 for symbol "__cxa_begin_cleanup"
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c8 for symbol "__cxa_type_match"
E/GeckoConsole(17631): Could not read chrome manifest 'file:///data/user/100/org.mozilla.firefox/chrome.manifest'.
I/ActivityManager( 1895): Process org.mozilla.firefox (pid 17631) (adj 1) has died.
I/WindowState( 1895): WIN DEATH: Window{4326a358 u100 org.mozilla.firefox/org.mozilla.firefox.App}
W/WindowManager( 1895): mAttachedWindow=Window{4326a358 u100 org.mozilla.firefox/org.mozilla.firefox.App EXITING} mLayoutAttached=true
W/WindowManager( 1895): mRootToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): mAppToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): This window was lost: Window{4326a358 u100 org.mozilla.firefox/org.mozilla.firefox.App EXITING}
W/WindowManager( 1895): mOwnerUid=10010240 mShowToOwnerOnly=true package=org.mozilla.firefox appop=NONE
W/WindowManager( 1895): mToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): mRootToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): mAppToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): WindowStateAnimator{4353c578 org.mozilla.firefox/org.mozilla.firefox.App}:
W/WindowManager( 1895): mSurface=Surface(name=org.mozilla.firefox/org.mozilla.firefox.App)
V/WindowManager( 1895): #5: Token{44006cb0 ActivityRecord{4408ca88 u0 org.mozilla.firefox/.App t3}}
V/WindowManager( 1895): #5: Window{43f31b18 u0 org.mozilla.firefox/org.mozilla.firefox.App}
E/dalvikvm(17717): >>>>> org.mozilla.firefox [ userId:100 | appId:10240 ]
E/SELinux (17717): [DEBUG] selinux_android_knoxproc_setcontext: calling setcon(u:r:container_app:s0:c2) for org.mozilla.firefox
D/dalvikvm(17717): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8
D/dalvikvm(17717): Added shared lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8
D/dalvikvm(17717): No JNI_OnLoad found in /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8, skipping init
V/ApplicationPolicy( 1895): isApplicationStateBlocked userId 100 pkgname org.mozilla.firefox
I/GeckoLogger(17717): firefox :: GeckoProfileInfo :: Restoring ProfileInformationCache from file.
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.appSessions to 4 (current 4)
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Measurement org.mozilla.appSessions already at v4
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.searches.counts to 5 (current 5)
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Measurement org.mozilla.searches.counts already at v5
D/dalvikvm(17717): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8
D/dalvikvm(17717): Shared lib '/data/app-lib/org.mozilla.firefox-2/libmozglue.so' already loaded in same CL 0x425a7fb8
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libnss3.so: unhandled flags #8 not handled
I/GeckoHealth(17717): firefox :: HealthReportBroadcastService :: Registering HealthReportUploadService.
I/GeckoHealth(17717): firefox :: BackgroundService :: Setting inexact repeating alarm for interval 3600000
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: unhandled flags #8 not handled
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libmozalloc.so: unhandled flags #8 not handled
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d30fc
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c4 for symbol "__cxa_begin_cleanup"
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c8 for symbol "__cxa_type_match"
E/GeckoConsole(17717): Could not read chrome manifest 'file:///data/user/100/org.mozilla.firefox/chrome.manifest'.
I/ActivityManager( 1895): Process org.mozilla.firefox (pid 17717) (adj 1) has died.
I/WindowState( 1895): WIN DEATH: Window{432b3450 u100 org.mozilla.firefox/org.mozilla.firefox.App}

Firefox crashes immediately upon opening, even in safe mode

Completely uninstalled and reinstalled twice. There's no add-ons or any extras whatsoever installed.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

FireFox crashes immediately without opening on several users PCs since last week, how do I resolve?

Hi
we have several users using Firefox (varies from v15 to v19) in Windows XP SP3, who have started experiencing Firefox crashes before the app actually starts. Here are a selection of crash IDs:
bp-02dd0e2b-fc51-42e6-94d3-e54a62130320
bp-6a57380e-6fc4-467d-9c4a-f95c52130320
bp-6675d337-0d25-4263-afed-4ba5e2130320
bp-a64a4507-d3e1-44a1-8958-5025e2130320
I've tried uninstalling (including manually deleting the user profile), restarting and reinstalling. The crash occurs no mater who's logged in and in safe mode as well.
Any ideas?

Check for malware also.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Firefox crashes every time I open it and try to go between pages, I can not use firefox, help

I converted my new computer from an old one about a week ago.
Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me.
We opened Firefox in Test Mode, the crashes did not happen.
I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice.
I don't know how to submit information to Mozilla, therefore I have no crash ID.

With Test mode, do you mean starting Firefox in [[Safe mode]] ?
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Firefox crashes immediately when I click on the icon

On 9/21/2011 firefox worked fine. On 9/22/2011 when I clicked on the firefox icon I immediately got the mozilla crash report. In firefox help, under firefox crashes I have followed the steps listed:
Update Firefox
Update your plugins
Update Windows
Update your drivers
Update your Internet Security software
Check for viruses or spyware
Check to see if the crash happens in safe mode
The crash still happens in Safe Mode
The crash doesn't happen in Safe Mode
Get help fixing this crash
None of these steps have helped.
Firefox does crash in safe mode.

There are quite a few reports with that crash signature:
*[[https://crash-stats.mozilla.com/report/index/9a19ac34-b249-4e91-b5e3-2a6352110923 Crash Reports in nsSimpleURI::SchemeIs(char const*, int*)]]
Look like a problem with running JavaScript.
Does it happen on specific pages?
Does it help if you disable the JavaScript JIT compiler temporarily as a test?
Try to set these two prefs to false on the about:config page to disable the JavaScript JIT compiler for scripts on web pages.
javascript.options.methodjit.content
javascript.options.tracejit.content
If you still see the crashes then do the same with these two for Chrome content (browser and extensions):
javascript.options.methodjit.chrome
javascript.options.tracejit.chrome
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default or changed via the right-click context menu.

Firefox crashes every time I open it, within seconds, so I can't fix anything in the toolbars (if that's where the problem is).

Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

Hello SEHW, we're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

My firefox crashes every time I open it.

I was removing another program from my computer, when that was completed I went to reopen firefox. Upon doing so, firefox will no longer open. It crashes every time I try. I have tried to uninstall and reinstall but I am unable to do that as well.
== This happened ==
Every time Firefox opened
== I tried to remove a program from my computer ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5)

Hello Pam.
Hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

Since the latest "update" Firefox crashes every time I open it

Since the latest Firefox update, the browser crashes every time I open it. Sometimes I get the "this is embarrasing screen" which asks to restore or start a new session. Either one has the same results - another crash.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; Media Center PC 5.0; SLCC1; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

updated tonight...problems since then
Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.
Problemsignatur:
Problemereignisname: AppHangB1
Anwendungsname: firefox.exe
Anwendungsversion: 10.0.1.4421
Anwendungszeitstempel: 4f32aad0
Absturzsignatur: 4263
Absturztyp: 0
Betriebsystemversion: 6.1.7600.2.0.0.768.3
Gebietsschema-ID: 1031
Zusätzliche Absturzsignatur 1: 4263107e44c95bb92eb729640db7e7ea
Zusätzliche Absturzsignatur 2: fe86
Zusätzliche Absturzsignatur 3: fe864004cdb784280da5712fe0cfbae5
Zusätzliche Absturzsignatur 4: 4263
Zusätzliche Absturzsignatur 5: 4263107e44c95bb92eb729640db7e7ea
Zusätzliche Absturzsignatur 6: fe86
Zusätzliche Absturzsignatur 7: fe864004cdb784280da5712fe0cfbae5

My firefox crashes immediately it is opened

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