My Firefox crashes when I try to go to Tools Get Add-ons. I don't have any add-ons installed on my Firefox at all. I use Win7 64-bit.
My Firefox 4.0.1 crashes when I try to go to Tools>Get Add-ons. I don't have any add-ons installed on my Firefox, at all. My OS is Win7 64-bit. I've already tried Uninstall-Reinstalling Firefox but it didn't work either.
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
Similar Messages
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Firefox crashes when I try to access the 'tools/Add-on menu'
I am trying to determine which add-on causes firefox to crash.
When I click on 'Tools', then "add-on', it crashes every time. What can I do to find out which add-on is faulty?To check to see if an add-on is the culprit, follow the procedure in the [[troubleshooting extensions and themes]] article.
Something else you can try, open your profile folder, for details of how to find it see the [[profiles]] article. Now close Firefox and delete extensions.cache, extensions.rdf and extensions.ini, when you re-start Firefox those files will be rebuilt. This may help if one of those files is corrupt. -
Sometimes, not all the time, I get a message that says
Forbidden
you do not have permission to access login on this server
It does not happen all the time, but it happened today about 5 times. I finally had to use Safari to get online and get back to Firefox.
I never know when I shut down if it will happen when I reboot and try to get online again. This morning was particularly distressing, since it used to happen once, and then I would quit and restart Firefox and it worked. Today it did not work. What can I do to fix this? Thank youYou can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" -
Firefox crashes when I try to watch a movie type youtube, has just installed nero and Nikon software on my computer. This began shortly after I installed my new CD burner with Nero 9 burning software, about the same time I also installlerade my new Nikon camera software ViewNX2, I ran Avira scan and Microsoft Egan virus scan and they say everything is good in it, he reported a few times, I ran Avira scan of your computer and Microsoft's own Virus Scanning and they say everything is good in it, he reported a few times, tried again now and the sound is heard all the way but the image is still, therefore gentle freezes, got no number on the bug report so I can not say that. Also ask your pardon for errors in language that may be present but hope you understand anyway!
Double post, answered in other thread written by same user.
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Firefox crashes when i try to save or download
firefox crashes when i try to save or download and also if i try to go to option in tools
Hey divyakarelia,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps! -
Why does the new version of Firefox crash when I try to reply to messages in Gmail?
Why does firefox crash when I try to respond to emails in Gmail. We I use IE it works fine.
== URL of affected sites ==
http://Maybe your problem can be solved in this article [[Firefox crashes]] Try this also: [[Clear Recent History]]
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Firefox crashes when I try to add an attachment to a hotmail message.
Firefox crashes when I try to add an attachment to a hotmail message.
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes -
I just received the error message "Attempting to copy to the disk failed. The required disk cannot be found". When I try to sync my iPhone or iPad to iTunes. Anybody have any ideas? The sync worked yesterday.
I'm having the same problem. I just bought an album from my iPhone and when I select "Transfer purchases", I get the same message.
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While downloading a book from iTunes, my internet service was interrupted and i didn't get the entire book. Now when i try to download it, i get the message that i already have downloaded it. It hit the download button in the purchased section, and nada! How can i re-download the book?
Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB -
I keep getting a Windows Mail error when trying to run the assistant on my pc, but I don't have any email programs open.
You could of course use Safari your default browser as a quick method of accessing gmail until you figure out the Firefox problem. (More than one browser may be used on a Mac or other computer).
Is this the only site you have problems with ? and does Safari work ok ?
Often this problem requires the page to be reloaded
* try pressing the shift key as you reload the page
Another problem is sometimes the cookies for that site need clearing
* see [[Delete cookies to remove the information websites have stored on your computer#w_delete-cookies-for-a-single-site]]_delete-cookies-for-a-single-site
* see also [[Firefox and other browsers can't load websites]] or[[Firefox can't load websites but other browsers can]] -
Photoshop elements 9 was pre installed on my pc when I bought it and now it has been deleted, I don't have any serial number. How can I get it back?
Check the papers that came with your PC or the web site of the vendor. OEM versions are either on the recovery discs they provide or can be downloaded from their site.
Mylenium -
Firefox randomly started crashing when I try to open it. It won't open in safety mode. I even tried uninstalling and reinstalling it.
Last 5 Crash IDs:
<pre><nowiki>Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114
Crash ID: bp-a8474a31-7cf1-47f6-bdd5-bf0852130114
Crash ID: bp-f5bb1893-5b4f-4dca-8f7b-143742130114
Crash ID: bp-452fad30-e171-4866-aa57-5d6522130114
Crash ID: bp-831285de-71c7-48de-8c31-bcfbc2130114</nowiki></pre>[[Firefox 18 crashes on startup due to malware - how to fix]]
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Firefox crashes when I try to download a file
Hi!
I run Firefox Nightly 8.0a1 (2011-07-08) on Arch Linux 64-bit with Gnome 3, and I'm having problem with crashes when I try to download files. This doesn't happen in the stable version of Firefox (5) which I also have installed on my computer.
It's possible to open the download manager as long as there are no entries in the download list. But if I start a download of something - the download manager opens with an entry (the current download) and Firefox disappears. It instantaneously vanishes from both the monitor and the process list.
I have tried to remove the downloads.sqlite file from my profile folder, but it didn't help.
I have also tried to rename my whole profile folder to something else, and then created a new, empty profile folder with the name the first one had. When I then started Firefox, it recreated all the default content to the profile folder, so I ended up with a clean, unmodified installation. But it still crashed when I tried to download files. So it doesn't seem to be a problem with the extensions or similar.
Suggestions?Downgrade to an older nightly that works for a week or so, then test again to see if the bug's still there. In the mean time, report the bug on Bugzilla if it hasn't already been. There's really nothing you can do about bugs in nightlies.
(A similar sort of bug that triggered 60 seconds after opening, every time, was what got me out of using nightlies as my main browser.) -
Firefox crashes when I try to open it.
Firefox 4 and 5 both crash when I try to open it. Sometimes the crash reporter comes up, sometimes the process simply stops. I have uninstalled firefox and installed version 3.6 which does work on my computer. I have tried all of the potential solutions listed on you support sites for this issue. While 4 or 5 are installed, the profile manager will give me the crash reporter so I was unable to test that with those versions as I was unable to access the manager.
[[Firefox 18 crashes on startup due to malware - how to fix]]
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# Question
Firefox 3.6.10 on Windows 7 crashes when I try to reset the master password using chrome://pippki/content/resetpassword.xul. Is there an alternate way of resetting the master password?You can delete the 2 files that contain password details, they will be re-created automatically. First open the profile folder, for details of how to find it see the [[profiles]] article. Now close Firefox and delete key3.db and signons.sqlite. If there are files called signons.txt, signons2.txt and signons3.txt you can delete those as well, they are from earlier versions of Firefox.
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