My firefox crashes when I try to open it and it will not start in safe mode.

I have updated all of my plug-ins, but it still will not open.

https://support.mozilla.org/en-US/kb/Firefox%20crashes

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Firefox crashes when I try to open it and it won't open in safety mode. Last 2 crash IDs: Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114 Crash ID: bp-a8474a3

Firefox randomly started crashing when I try to open it. It won't open in safety mode. I even tried uninstalling and reinstalling it.
Last 5 Crash IDs:
<pre><nowiki>Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114
Crash ID: bp-a8474a31-7cf1-47f6-bdd5-bf0852130114
Crash ID: bp-f5bb1893-5b4f-4dca-8f7b-143742130114
Crash ID: bp-452fad30-e171-4866-aa57-5d6522130114
Crash ID: bp-831285de-71c7-48de-8c31-bcfbc2130114</nowiki></pre>

[[Firefox 18 crashes on startup due to malware - how to fix]]

Firefox crashes when I try to open it.

Firefox 4 and 5 both crash when I try to open it. Sometimes the crash reporter comes up, sometimes the process simply stops. I have uninstalled firefox and installed version 3.6 which does work on my computer. I have tried all of the potential solutions listed on you support sites for this issue. While 4 or 5 are installed, the profile manager will give me the crash reporter so I was unable to test that with those versions as I was unable to access the manager.

[[Firefox 18 crashes on startup due to malware - how to fix]]

New widows 7 install on amd phenomx6 64 bit firefox 3.6 crashes as soon as it is started also will not start in safe mode it crashes before it starts. it will run when windows is in safe mode

this is a brand new system from zt systems. it came with almost no software installed. no toolbars or anything, only trial of microsoft office.
I don't think that it even generates a crash report.

Can you provide me with your Crash ID? See https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report . Please post them here
Your crash ID is after ''bp''
'''Crash troubleshooting'''
Add-ons
One of your add-ons might be the culprit. Try running Firefox in [[Safe Mode]] with all add-ons disabled. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]]
Are your plugins updated?
Check this by going to http://www.mozilla.com/en-US/plugincheck/
Are you using the newest version of Firefox?
It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see [[Updating Firefox]]
Malware
Different types of Malware can cause Firefox to crash. For more information, please see [[Is my Firefox problem a result of malware]]

Firefox crashes when I click help troubleshoot information, and it's not sending crash reports.

Firefox crashes when I click help > troubleshoot information. It's also not sending crash reports. I really can't be any more specific or straightforward than I am being right now. I have reinstalled multiple times. I've tried the same thing in safe mode. Cache and history and cookies are cleared. Hardware Acceleration is disabled. All of it.

Computer's clean, and this is my second clean uninstall and re-install of Firefox tonight.
I'm not having this problem with Chrome.

When i try to open a document, adobe will not accept password

cannot open file because adobe will not accept password adobe x

Odd. I downloaded [DH]RQ-7_UAV_US_Army.pdf which indicates the password you posted, and it opened WITHOUT any prompt for password at all. (Adobe Reader XI Mac OS X 10.8.5)
I downloaded P51D_Mustang_Ferocious_Frankie.pdf and it opens in Preview, Acrobat X, but not Reader XI as you described.
Here's what I did to get it to open.
Open the PDF in Acrobat.
Click File>Properties.
Under the Security tab, click "Change Settings..."
Where it says "Compatibility:" change it from "Acrobat 5 and later" to "Acrobat X and later".
Enter the password (paper-replika.com) below.
Click OK.
Save the PDF.
Open it with Reader XI.
It will accept the password and open the PDF.
This ISN'T a Reader issue, but an issue with the save settings when the PDF was created.
Unfortunately, for those who DON'T have Acrobat to make the necessary changes, it will remain a problem.
Perhaps you could contct the website and inform them that they need to change their compatibiliy settings in their PDFs.
But... It's NOT a Reader issue.

Firefox crashes when I try to open a downloaded file

Hello!
Whenever I try to open a file I have just downloaded Firefox stops working. I get a windows 'Firefox has stopped working' error message.
Steps:
Download a file
Blue download arrow icon flashes to indicate that download has completed
I click the download arrow to open the list of downloaded files
I click the file I want to open
Firefox crashes
I have tried the following:
- reinstall firefox
- refresh firefox
- start firefox in safe mode (still crashes)
I have also tested in Windows safe mode and do not have the problem there. I believe this indicates that there is another piece of software that is causing the crash but I don't know how to identify which other piece of software it is.
Firefox doesn't record these crashes in about:crashes so I have no log to share.
I do have an Error from the Windows event viewer:
Faulting application name: firefox.exe, version: 35.0.1.5500, time stamp: 0x54c1fdbc
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f
Exception code: 0xc0000374
Fault offset: 0x000e5994
Faulting process ID: 0xcbc
Faulting application start time: 0x01d046499c589612
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: e600231d-b23c-11e4-bea1-90e6bad76e7f
Faulting package full name:
Faulting package-relative application ID:
Any help would be great.

Does if help if you check the security tab in the properties of the file and remove a possible internet protection?
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

H E L P!!! Firefox crashes when I try to open..even in safe mode.Have sent several reports to Firefox,(which they said they would read report and FIX problem),but nothing has been done.This has been going on for 4 days.H E L P ! ! !

When I click on Firefox Icon to open browser a window opens that says..Firefox has had a problem and has crashed.It says a report will be sent to Mozilla and problem will be fixed when Firefox is closed,(It never opened),I click on close Firefox and it says a report is being sent.Then a few seconds later it says...Report successfully sent and closes.It also asked if I want Mozilla to contact me about this report,I checked yes and have recieved nothing.I WANT MY FIREFOX..This has been going on for since Nov.30th.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
 
Firefox 8
* getfirefox.com

Firefox crashes when I try to open Boomarks

This is a new problem as I refer to Bookmarks daily. Now when I click the Bookmarks tab Firefox crashes and present the 'submit report' window.
Could you please assist. Thank you.

[[Firefox 18 crashes on startup due to malware - how to fix]]

Firefox crashes when I try to use DataLoad, and I was able to use this program a month ago.

In the recent past I have been able to use a program called DATALOAD (shareware) to load data into Firefox web forms (specifically web based sales tax returns).
However, now every time I try it now Firefox crashes, so I am forced to use IE (which I hate). The last time I used Dataload was in April 2011 (for my quarterly tax returns).
On of the latest updates to Firefox must have a conflict with this program.
Can you please research to see what changed in Firefox to make it crash when using Dataload? I do not want to use IE if I do not have to.

Hmmm, That is very odd. What is the link you are using? Are you logged
in to YouTube?
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

Firefox crashes when I try to check add-ons. related or not, it tells me that adobe isn't updated, no matter how many times I install current version.

When I go to Options/Add-ons, Firefox crashes & closes. I have tried uninstalling & reinstalling FF, also opening in safe mode, disabling all add-ons, and then just enabling those I thought I needed to use FF - Adobe, Adobe Flash, Java, BitDefender.

You should still have the older version of Firefox (the beta installs alongside the older version). Check under add/remove programs. If you do, just locate the .exe in program files under Mozilla, and create a shortcut.

Firefox crashing when I try to import bookmarks and history

Is this a known bug? I have a Samsung Galaxy Note 2.
thanks.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
#Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. [[Image:aboutcrashes.png|width=520]]
#Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

I have a newer computer and I am trying to install Acrobat 9 pro. when I try to open the program it will not let me complete set up because software does not have acrobat 9 in the drop down list.

Downloading, Installing, Setting Up

It sounds like you might be dealing with an upgrade situation where it is asking you to select the previous 'qualifying' version that you upgraded from. If that's the case then you will need to find the serial number for that older version as well.

Hi please can you help me. I have photoshop CS5 extended, I bought a new camera Nikon D610 I want to edit my photos adobe camera raw , but when I try to open photoshop CS5 it will not open. Please can you tell me how to download and install the camera raw

HI bought a new camera Nikon D610 , I am using adobe photoshop CS5 extended, I want to edit my photos in camera raw but it is not possible to do so . I need to download camera raw plugin for CS5 can some tell me how to do so or if there is a link for the camera plugin.
Many thanks Pitt.

For that Nikon model you need ACR 8.3 that means CS6 or CC. Or you can download the DNG converter convert your Nikon RAW files to Adobe RAW files. And then process the Adobe RAW files with CS5 ACR version 6.7
Camera Raw plug-in | Supported cameras

Firefox crashes whenever I try to open it.

Firefox crashes when I try to open it. This has been happening for days. It began without warning and I was not aware of any changes or updates before it first happened. I tried to open in Safe Mode, without success. No Firefox updates done just before failure.

Download Firefox
*[http://www.mozilla.org/en-US/products/download.html?product=firefox-10.0&os=win&lang=en-US Download]
And run the install

My firefox crashes when I try to open it and it will not start in safe mode.

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