My firefox keeps crashing. Impossible to use

Continuous crashes. Impossible to use for any important work.
Submitted Crash Reports
<pre><nowiki>Report ID Date Submitted
bp-8050b73b-388b-4bb9-84c6-892da2130415 4/15/2013 10:55 PM
0b71a7bd-2001-486f-a872-f9ca4b2e0f2e 4/15/2013 10:49 PM
bp-c016a8d6-41b6-46a8-8ea4-140382130405 4/5/2013 11:22 AM
bp-38115cfa-683a-4cb4-989c-5c6392130405 4/5/2013 11:16 AM
bp-2b5de906-28a6-4376-a651-1a8ab2130325 3/26/2013 12:44 AM
47c37734-80c6-4271-a834-e69a3f01aad3-browser 3/25/2013 7:06 PM
47c37734-80c6-4271-a834-e69a3f01aad3 3/25/2013 7:06 PM
bp-2ac81e9d-5f8a-442a-86c6-45e5f2130321 3/21/2013 11:33 PM
bp-2d272713-819e-459b-928e-8d44e2130319 3/19/2013 11:25 PM
bp-1cc15d79-e572-4063-9aa7-d6e0f2130316 3/16/2013 12:39 PM
bp-1db1d57a-3c80-4d34-81d0-70a7c2130316 3/16/2013 12:21 PM
98207278-06ee-4ce2-ada7-6479b4b7551a-browser 3/16/2013 11:57 AM
98207278-06ee-4ce2-ada7-6479b4b7551a 3/16/2013 11:57 AM
bp-fc9ed741-379e-41fc-8355-639ec2130314 3/14/2013 12:38 PM
bp-bcca1a0c-ad88-407d-adf9-69b5f2130310 3/10/2013 3:24 PM
bp-621bcbd9-17e1-426a-9cde-97a802130310 3/10/2013 3:22 PM
bp-f1745297-5503-4059-af52-ba0ac2130309 3/9/2013 10:22 PM
bp-1e647cc0-4f88-4abb-ae50-4f5f22130306 3/6/2013 7:42 PM
bp-b840ec5f-668c-46f3-a735-56de62130304 3/4/2013 11:36 PM
bp-a1950d95-d112-4794-8d9f-1ed2e2130304 3/4/2013 10:53 PM
bp-43d72927-1fb1-48f1-bf91-8f9eb2130227 2/27/2013 6:44 AM
bp-dc873419-5713-4562-9287-f994d2130129 1/29/2013 6:17 AM
bp-8e65766a-8cbb-45a6-8534-d83da2130129 1/29/2013 5:27 AM
ff80cb60-0d9c-4d05-aee9-cf9fada5c976-browser 1/25/2013 2:05 PM
ff80cb60-0d9c-4d05-aee9-cf9fada5c976 1/25/2013 2:04 PM
551d683f-e4a5-4216-887f-f705b83cd324 9/7/2012 7:30 PM
94ff1660-ebc9-4825-bc27-64691bdc9131 9/7/2012 7:30 PM
428f18ca-69a5-4658-b514-145f7ea4051d 9/3/2012 11:50 PM
6e465049-ccf6-4081-aa35-e8b40045f956 9/3/2012 11:50 PM
c38413d9-e01b-4511-94c9-0af7dbac01fb 9/3/2012 11:47 PM
181d26de-f130-453f-9a27-639204bdbde6 9/3/2012 11:47 PM
96627aba-66e5-4443-8d81-d8ac16b9208d 9/3/2012 11:39 PM
f0e75441-c582-4077-afd7-12ac3eb55c9b 9/3/2012 11:39 PM
52f82c68-aea9-4f0b-8ea3-b17cb230e84a 9/3/2012 11:33 PM
7e8ff14d-d7c9-4ac3-a77d-d78bcfd97c53 9/3/2012 11:33 PM
bp-c5755f9d-41d8-40ce-866d-72b902120714 7/14/2012 9:11 PM
2294039b-c715-47e1-987b-30e7d22de03d 6/13/2012 6:57 AM
ac0e2ca2-7f5e-4a34-9ed4-ad6e9b32c5ce 5/24/2012 9:54 PM
6c9014c8-413c-4d64-acb7-fcb9a286331c 5/24/2012 9:54 PM
cda0a00b-da4a-4be4-8de3-62cdb797c208 3/21/2012 11:58 PM
16c9fea7-1c5f-4e96-a44d-f42d326e7ffe 3/21/2012 11:58 PM
</nowiki></pre>

If you start Firefox in Safe Mode (Hold down the shift key) then disable Hardware acceleration ([[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]]) does that help?

Similar Messages

Why does Firefox keep crashing when I use it on my Dell Precision computer w/XP operating system?

Well, this is embarrassing.
Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
You can try:
Removing one or more tabs that you think may be causing the problem
Starting an entirely new browsing session

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing when I use Adobe Flash Player 11.8.800.168

These are my last 5 crash reports
bp-63b725ef-a8d5-415f-ad2b-a6d812130913 9/13/20139:49 AM
2d653707-3fd0-44f2-b0bd-4ceb9e974806 9/13/20139:49 AM
62b182c9-5b6e-4490-89b1-f9b289c7fd34 9/13/20139:49 AM
4dfaac66-3a7f-4701-aaea-8a81eff22e97 9/13/20139:49
AM4d31cb8c-8b2d-4bdb-ab2f-0abb86419cb4 9/13/20139:48 AM

hello Guido077, does it make a difference when you keep the real plugins disabled under ''firefox > addons >plugins''?
please also [https://www.mozilla.org/firefox/update/ update firefox to the latest version] as soon as possible and keep your [https://www.mozilla.org/en-US/plugincheck/ plugins on the latest level] too...

Firefox keeps crashing when I use its search engine

every time I use the bing search engine add-on i get a ....(not responding) message then have to close and restore.
Its becoming really aggravating

hello Guido077, does it make a difference when you keep the real plugins disabled under ''firefox > addons >plugins''?
please also [https://www.mozilla.org/firefox/update/ update firefox to the latest version] as soon as possible and keep your [https://www.mozilla.org/en-US/plugincheck/ plugins on the latest level] too...

Firefox Keeps Crashing at random times

What I have done but doesn't solve my problems:
- I have create a new profile with firefox.exe -p
- I have used Safe Mode
- I have reset my firefox
- I am using the latest Firefox
- I am using the latest Flash
- I have disabled the hardware accelerator in Firefox
What is my problem?
My firefox keeps crashing at random times, I think I got the crashed when I load a Java thing in a web page or etc.
My 5 latest Crash ID report:
bp-634d6877-2a81-4040-a848-c67162150207
bp-36ad0368-c446-40f1-9d7c-de7fd2150207
bp-6e630dac-eda0-4dad-851d-47e302150207
bp-5e50ba84-8c6d-41ab-9d74-600f92150205
bp-17334509-b19e-4471-a04c-c0c542150205
Also, at random times, I got the message "Plugin container for firefox has stopped working".
Any help would be appreciate! Thanks before

The crash report flagged these programs;
Signature NlsAnsiToUnicode
Signature EMPTY: no crashing thread identified
Total Virtual Memory 2147352576
Available Virtual Memory 1629900800
System Memory Use Percentage 87
Available Page File 3267006464
Available Physical Memory 448856064
I've called the big guys to help you. Good luck.

Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing on me

Firefox keeps crashing on me and I cant figure out why. Here are the links from the about:crashes window.
bp-a42fae46-917f-46ea-9a8f-101a421106176/17/20114:40 PMbp-60d55fb5-765b-4db1-9fe6-6ad2821106166/17/20112:34 AMbp-b650e1b9-3a7e-45c1-96f6-03d6e21106156/15/20118:05 PMbp-545e85ba-6f60-4575-a733-bdcbf21106156/15/20116:07 PMbp-c3687ee7-374d-470c-b149-c933721106156/15/20116:04 PM238c99f2-240f-4220-a351-356f6af545196/14/20119:57 PMbp-c7564813-3841-4336-9a1e-a289d21106146/14/20116:15 PMbp-629a386c-8a54-4e65-83ac-59edc21106146/14/20115:07 PMbp-674edf0f-5098-42b7-aca8-7184821106146/14/20115:02 PMbp-a90e5685-98df-463a-9fbd-1e90721106136/13/20117:32 PMbp-bb6ba867-c9d0-4d14-9601-649e821106126/12/20114:02 PMbp-9ab03f2e-60e1-4645-bea3-7a72121106126/12/20112:26 PMbp-408e5137-f80b-409d-8a46-5d12721106116/11/201110:31 AMbp-e13834ce-5db3-4c17-8295-1358621106106/10/20119:06 PMbp-a799c4e1-41bd-4026-af5b-0c3fd21106106/10/20119:05 PMbp-becbd8da-ca4b-4d45-bc99-1117e21106106/10/20119:00 PMbp-c6a7ffc9-e668-4ce7-8b32-5c4152110607

Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish...
It crashes all the time. It's just shit.
Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers.
You have failed immensely.
FELL BAD, VERY BAD. IDIOTS.
Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing)
Losers.

Firefox keeps crashing.

I have a Dell Windows 7 Professional 64-bit machine.
Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.)
I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22
AdapterVendorID: 0x8086
With the help of technicians I have tried the following fixes, none of which work:
Checked my video drivers.
Updated my Intel drivers.
Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items.
Clicked on Mozilla's "troubleshoot compatibility," which made some changes.
I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart.

Firefox keeps crashing, how do I fix this?

Since today, Firefox keeps crashing as soon as I start using it, I've already looked for some ways to fix this online, but none of them helped.
My plug-ins are up to date, and I already reinstalled it, none of those things helped.
Can anyone tell me how to fix this?

A list of tools that you could use for scanning. Multiple and up to date tools need to be used.
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
* [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
For forum cross referencing purposes
* Reports for your Crash IDs bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 ....
* Crash Signature: StrChrIA
* Related bugs include
** 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
** 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

My Adobe Flash plugin is fully updated but it keeps crashing when I use Facebook applications

My Adobe Flash plugin is fully updated but it keeps crashing when I use Facebook applications. What could cause of this crash?
== This happened ==
Not sure how often
== 3 days ago
''locked by a moderator due to the age of this thread - please start you own thread and provide pertinent information about your problem''

None of the 'fixes' Adobe or Firefox have, 'fix' anything. Mine crashes once every 5 minutes... this is bulls#!@ guys. I've sworn by FF for years, but I can't get any work done with this... I'm dumping FF

Firefox keeps crashing on me everytime i try and go to a website. ive already tried the help on the forums

Im Trying To Figure Out Why Firefox Keeps Crashing Everytime I Try And Go To A Website. I Tried Doing The Steps In One Of The Forums But I Still Get Confused. The Thread Is: ntdll.dll@0x9c405 I Need Help

Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish...
It crashes all the time. It's just shit.
Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers.
You have failed immensely.
FELL BAD, VERY BAD. IDIOTS.
Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing)
Losers.

Firefox keeps crashing on me and I am not sure why.

Recently Firefox keeps crashing on me A LOT. It has already crashed three times in the past two hours. Any help would be appreciated. Here are some of the crash reports:
bp-4fa87ac3-462e-4c8b-b70b-0ae862140716 7/16/2014 2:13 AM
bp-bc1e7f0f-f371-4b76-a72b-c82ae2140716 7/16/2014 12:34 AM
bp-19b1d8dd-da0f-49d5-a604-7e6412140716 7/16/2014 12:28 AM
bp-385d9dfc-0cfc-4838-bfb0-572082140715 7/15/2014 3:05 PM
bp-fb331025-c6fb-4fe5-9172-4a2db2140715 7/15/2014 6:08 AM
bp-c374fc52-ec9c-4351-9bea-932cb2140715 7/15/2014 5:18 AM
bp-a356bb8b-8e6a-4dca-9da3-f94a72140715 7/15/2014 4:58 AM
bp-94ac0385-fac6-43fb-a8b4-b3ae42140715 7/15/2014 1:05 AM
bp-144bbfd8-7df1-4b2f-bcd7-f69572140715 7/14/2014 11:35 PM
bp-84926dc2-a4db-4537-88ca-12d592140715 7/14/2014 11:23 PM

These are out-of-memory crashes where all available memory is used up.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Aiyee! Firefox keeps crashing on me.

Firefox keeps crashing on me again and again and again. . .
== Crash ID(s) ==
sqlite3VdbeExec
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Lindus 
Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead. 
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

Why does Firefox keep crashing with Mavericks?

I don't want any answers on this, but I would strongly suggest that people should not download Mavericks. I did so today, March 22, and since then Firefox keeps crashing or going into the spinning wheel mode. Once it actually shut down my domputer. Clearly Apple updates are becoming as worthless as windows updates.

I haven't had any issues with Firefox and Mavericks. The only issues I've had have been minor.
I suggest you test in a new User. This will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.
CREATE A NEW USER
Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching
Do you still see the issue?
If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.
Download EtreCheck. It will display the important details of your system configuration and highlight old files you still might have around that will affect Mavericks. If you need help with the results, you can copy the results to the Clipboard. and paste on the fourm.
http://www.etresoft.com/etrecheck

Firefox keeps crashing contantly

My firefox keeps crashing. Sometimes only few seconds after I restart.
I'm using Firefox 19; windows 8 x64
These are the crash reports
<pre><nowiki>bp-997a1d48-a9be-4699-9f53-172ca2130222 2/23/2013 2:14 AM
bp-22524104-4d5a-41ba-88a1-c135e2130222 2/23/2013 2:13 AM
bp-25e6dd68-4cd6-4170-8980-54d232130222 2/23/2013 2:12 AM
bp-531ae2d3-2fc2-4305-ae98-805932130222 2/23/2013 2:05 AM
bp-72db2848-5693-4b5f-815b-f413f2130222 2/23/2013 2:05 AM
bp-69035508-9749-41a5-b3c6-6b5af2130222 2/23/2013 1:58 AM
bp-355597c2-db95-4f00-9b82-273a62130222 2/23/2013 1:56 AM
bp-a0ada8ee-9a4c-47c8-8a79-381242130222 2/23/2013 1:50 AM
bp-e8abab3c-3840-4d95-8907-5b92b2130222 2/23/2013 1:45 AM
</nowiki></pre>

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...
the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]]
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/
the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Firefox keeps crashing!!! WTF

FIREFOX keeps crashing and I cant use it. Please help

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash
Type '''about:crashes''' in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

My firefox keeps crashing. Impossible to use

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