My Firefox keeps crashing with a message "This Connection is Untrusted" even though I have reinstalled the product.

I am not entirely sure why this has been happening but I have tried to solve this issue for a while now. I am unable to log in into my email because the message "The Connection is Untrusted" does not allow me to add an exception. This has been happening to a variety of Websites, however, for some of them I was able to add an exception. More importantly (i wish i was able to include screenshots), the view of for instance this window or Facebook is altered and showed without images but only with blue-regular words. This happens repeatedly.
Re-installation of this program as well reset throughout Troubleshooting seems not to work nor does the update of the Adobe Flash Player. I have never had any problems with a great product such as Firefox but all of the sudden I am lost. I would appreciate any help from you guys because I would like to keep using this product.
Thank You,
Dave

It shouldn't be necessary to add an exception.
Make sure that the date and time are correct on your computer.
If a web page is opened in a (i)frame then you can't set an exception.<br />
You can try to open page in the frame in a new tab via the right-click context menu.
Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer.
You can see more Details like intermediate certificates that are used in the Details pane.
Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file.<br />
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.<br />
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Similar Messages

  • Firefox keeps trying to update me to 4.0.1 even though I have already updated it.

    According to the Help menu, I have Firefox 4.0.1 installed, but I get at least one notice a day that I need to update to 4.0.1
    I believe Firefox was doing the same thing with version 3.6, but I can't remember what the fix was, and couldn't find the answer by searching the forum.
    OS: Windows XP sp3
    Browser/Version: Firefox 4.0.1

    If you did an A&I, did you transfer things from the Previous System folder and then delete it? If not, try doing that.

  • My Firefox keeps crashing with flash websites

    My Firefox keeps crashing with flash enabled websites. I disabled all plugins and addons and keeps doing it. Cannot browse the web for more than a couple minutes without a crash. Crash reports is basically always the same with the exception of the site where the crashing event is triggered.
    AdapterDeviceID: 0x0611
    AdapterVendorID: 0x10de
    Add-ons: savesession%40noasobi.net:1.3.1.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1
    AvailablePageFile: 4720615424
    AvailablePhysicalMemory: 2675757056
    AvailableVirtualMemory: 1845903360
    BuildID: 20130409194949
    CrashTime: 1368383965
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1367196491
    Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0611, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.8618
    D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 228
    StartupTime: 1368383939
    SystemMemoryUsePercentage: 23
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 2147352576
    URL: http://www.youtube.com/
    Vendor: Mozilla
    Version: 20.0.1
    Winsock_LSP: Amplusnet LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
    Amplusnet LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\PCProxy.dll
    MSAFD Tcpip [TCP/IP] : 2 : 1 : mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 : mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : mswsock.dll
    RSVP TCP Service Provider : 6 : 1 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] SEQPACKET 5 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] DATAGRAM 5 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] SEQPACKET 4 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] DATAGRAM 4 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] SEQPACKET 3 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] DATAGRAM 3 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] SEQPACKET 0 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] DATAGRAM 0 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] SEQPACKET 1 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] DATAGRAM 1 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] SEQPACKET 2 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] DATAGRAM 2 : 2 : 2 : mswsock.dll
    Amplusnet LSP : 2 : 0 : C:\WINDOWS\system32\PCProxy.dll
    This report also contains technical information about the state of the application when it crashed.

    If you open a new tab in Firefox to the '''about:crashes''' page you may be able to click through to your crash data on the Mozilla's crash stats server. These page have a link you can post here for volunteers to take a look. Check the date/time on the crash, though, to make sure it is for the relevant time period.

  • Can someone tell me how to delete a number which is stored in my messages list even though i have deleted the text message itself?

    Hi.  Can anyone help me? I am trying to delete a phone number which appears in my Messages list even though i have deleted the text message content it came from.

    Try logging into your Yahoo account from a computer, search out the contact you are trying to delete and manually correct or delete the bad contact.
    The bad information might be hidden as a second address or other contact information (or misspelled) and not be showing up on the iphone but will pull up the address anyway.
    I had one old address in a contact that kept pulling up each time i tried to email him. The new address was there, but the old address was what the phone kept showing. When I edited the contact info from my computer the old address went away, and the new address started poping up.

  • My mac seems to have a virus thats connected with a few apps i use and i can't use them without my computer glitching out even though i've reinstalled the apps a few times.

    My mac seems to have a virus thats connected with a few apps i use and i can't use them without my computer glitching out even though i've reinstalled the apps a few times.  It's very frusterating especially when i'm doing someting when my  computer randomly freezes or justs logs out for no reason when i'm using the apps.

    Matthew,
    if you boot your MacBook Pro in Safe mode, do those apps still behave in the same way?

  • Have disabled IE on windows pc and am using Firefox as browser. iTunes now says cannot connect to internet even though Firefox working: suggestions

    Have disabled IE on windows pc and am using Firefox as browser. iTunes now says cannot connect to internet even though Firefox working: suggestions?

    There is a plugin for Firefox - see here
    http://latestversionplugin.com/current-version-plugin-itunes-application-detecto r.html
    It should be installed automatically if you install iTunes, but I guess when you installed iTunes you didn't have Firefox.  Just reinstall iTunes and it should work OK  (your iTunes library will not be affected)

  • Why does Firefox keep crashing with Mavericks?

    I don't want any answers on this, but I would strongly suggest that people should not download Mavericks. I did so today, March 22, and since then Firefox keeps crashing or going into the spinning wheel mode. Once it actually shut down my domputer. Clearly Apple updates are becoming as worthless as windows updates.

    I haven't had any issues with Firefox and Mavericks. The only issues I've had have been minor.
    I suggest you test in a new User. This will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.
    CREATE A NEW USER
    Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching
    Do you still see the issue?
        If yes, then the problem is with your base files.
        If no, then the problem is in your User's folder.
    Download EtreCheck. It will display the important details of your system configuration and highlight old files you still might have around that will affect Mavericks. If you need help with the results, you can copy the results to the Clipboard. and paste on the fourm.
    http://www.etresoft.com/etrecheck

  • Why am I getting the message 'this connection is untrusted' when trying to access iCloud through Mozilla Firefox?

    I use Mozilla Firefox and have never had difficulty before, but today I got 'this connection is untrusted' when trying to open iCloud.  There was no option to override this.
    The Technical Details said:
    www.icloud.com uses an invalid security certificate.
    The certificate is not trusted because no issuer chain was provided.
    (Error code: sec_error_unknown_issuer)
    Help!

    Clear your history/cookies and stuff like that on Firefox and then retry. If that doesn't work try restarting the computer or accessing iCloud via Google Chrome or Safari for the time being. I feel your pain, I love Firefox.

  • Every time I try to log into ANY website that is secured, I get an error message "This connection is untrusted."

    The error message is:
    This Connection is Untrusted
    You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
    What Should I Do?
    If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
    www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
    If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection.
    Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
    Steps I have take so far:
    Verified that system clock is correct
    Cleared all cache, history, cookies, etc.; didn't help
    Started Firefox in Safe Mode; didn't help
    Disabled all Firefox extensions; didn't help
    uninstalled and reinstalled Firefox using Control Panel; didn't help
    Ran Microsoft Safety Scan for malware; nothing was found
    Other information:
    This problem exists ONLY in my user profile and ONLY in Firefox. All 5 other users can run Firefox with no problem. I can run IE and Chrome with no problem.
    Problem exists in ALL secured (https) sites.
    I use Avast and Windows Firewall. Had never heard of ESET or BitDefender before searching these forums.
    A lot of the sites don't give me the option to Make an Exception. The two that I tried to make exceptions for, still wouldn't open.
    Run Windows 7 64-bit

    unfortunately the fiddler2 issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
    <br><sub>reference: https://support.mozilla.org/en-US/questions/982532#answer-520145</sub>
    afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
    [[Troubleshoot Firefox issues caused by malware]]

  • Getting this message "This Connection is Untrusted" and I need this next page to come up so that I can put in a job submital. Need to allow this to open????

    I am putting in for jobs and it is not letting me go to the next page. I am getting the below message and cannot figure out how to make this problem stop. I did not have this problem in Explorer. I am getting this message...I have say allow it, but then I get this message and cannot go any further - The certificate is not trusted because no issuer chain was provided
    This Connection is Untrusted
    You have asked Firefox to connect securely to psappprd1.is.wfubmc.edu:8002, but we can't confirm that your connection is secure.
    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
    What Should I Do?
    If you usually connect to this site without problems, this error could mean that someone is
    trying to impersonate the site, and you shouldn't continue.
    psappprd1.is.wfubmc.edu:8002 uses an invalid security certificate.
    The certificate is not trusted because no issuer chain was provided.
    (Error code: sec_error_unknown_issuer)

    this problem when i change my motherbord , Happened.
    i solved this , by set the time & date in windows & '''mainbord time in bois''' .
    it's fixed.

  • HT1386 I have changed computers and when I try to sync my apps, I keep getting a message saying that the computer is not authorised to sync the apps even though I have authorised the computer.

    Hi, I have just set up iTunes in my new computer and have 'synced' my iphone, however, my apps have not synced, I keep getting a message saying that this computer is not authorised to sync the apps even though I have authorised it.  I don't know if the issue is the fact that I had to set up a new apple ID?  Any suggestions would be appreciated. Thanks

    The "The connection was reset" error message can be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.
    *[[/questions/918127]]
    *[[/questions/918028]]

  • I am continuously recieving the same error message (this connection is untrusted)

    When I try to access my emails (Gmail) I recieve this error message; what should I do? My laptop PC is a Windows Vista and Firefox is 33.0. My laptop currently runs Kaspersky Internet Security 2015 as protection.
    This Connection is Untrusted
    You have asked Firefox to connect securely to mail.google.com, but we can't confirm that your connection is secure.
    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
    What Should I Do?
    If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
    mail.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)

    What about on https://www.google.com/ ? Can you load that? If so, take a look at the "Issued by" section by clicking the padlock in the address bar, then "More Information" then "View Certificate".

  • Firefox keeps crashing with crash signature CascadeRuleEnumFunc. Does anyone have any information on this?

    Doesn't seem to be related to any specific web page or action.

    When I connect the Mac directly to the modem it will connect. My other devices will not connect to the Mac when it's wired to the modem.
    When the airport is connected to the modem all devices and the Mac will connect to it.
    At some point, the airport will drop the internet connection, but the green ligjht on the airport stays lit. Diagnostics show it's not connected to the internet. iOS will connect to the network at that time, so will Mac, but none can acheive internet connection.
    My ISP is xplornet as I am rural Canada. Spoke to them yesterday and thier end shows I have a connection, so they asked me to power cycle the airport and it connected no issues. They also said if it happens again, as in drops during the night, that it's likely my router that is the issue. My signal is great, the waether is sunny and clear and nothing is blocking my reciever on the roof...and I am sad becasue I lubs the internets.

  • Mail Version 7.3 gives me this location is read-only error when I try to save messages to my hard drive even though I have full permissions to use the folders

    Mail is suddenly not allowing me to save Mail messages (nor attachments) to my hard drive.  Insists that the location is read-only, which it's not (I've checked and rechecked the folder permissions).  I'm the only person who uses my computer.  Anyone else having issues?  Mail has also been quitting off and on lately; never used to crash -- ever.
    System 10.9.3.

    The method of resetting the Home folder preferences posted by Linc Davis might help you:
    Linc Davis
    Re: Reset Home Folder Permissions and ACLs not working?
    This helped meRe: Reset Home Folder Permissions and ACLs not working?
    Apr 30, 2014 10:06 PM (in response to plcmms)
    Triple-click anywhere in the following line on this page to select it:
    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

  • Why won't my new 5s work with my Audi (cable connection) or boombox even though my 5 did?

    My new iPhone 5s will not play music via my Boombox or my Audi car connection (using cable that connects where headphones connect) sound plays fine through apple headphones but if I connect up to the other devices it goes silent but no sound comes from the car or boombox, my iPhone 5 running the same operating system work perfectly OK?   Can anyone help with this as I am about to sell my iPhone 5 but am pretty miffed to now have a device that I can't connect up to listen to music.
    Thanks

    Other users have had the same problem.  Here are two possiblities:
    1)  get both the iPhone and Bluetooth in car to forget each other and then reintroduce as a new device.
    2)  It's possible that iOS7 has an updated Bluetooth that is not compatible with older versions used in cars.  Contact the dealer to see if there's an upgrade for the car's firmware.

Maybe you are looking for

  • IPhone 3G screen looks little peal with more yellow effect ?

    hi, i bout new 3G iPhone, but the screen is not white shiny like the old iPhone it looks little peal with more yellow effect although i made the brightness to max, is that designed that way or i should turn it back ?

  • Date format in create table statement

    Hello, I would like to know if it possible to CREATE TABLE with formated date; create table months (id number, (month_col to_char( month_col,'MM'));so when I insert insert into months values (1,sysdate); And query select *from months; I would get id 

  • Exporting Folios to share with another developer?

    I did the major development on the folio for my team and now I need to hand it over to a collegaue to finish the job of publishing it. But I cannot figure out how to share it with them. If I share the folio through the Dashboard, they don't have acce

  • Using PDF in template name!

    All, I have a peculiar situation. We want to use the output management part of Central Pro server, which means to say that i have already generated a PDF file by merging template and data in step 1 of a job (using PDF presentment for the template). I

  • Need JSP tutorial - EBS 11.5.9

    Hi all, I would like to quickly implement a few jsp query and data entry pages in my EBS 11.5.9 enviroment. Can somebody point me to a good tutorial or book that will get me up and running quickly? I searched for a local Oracle University class that