My fix for iTunes.exe 10.6.1.7 hang/freeze on Win7 64

Hi all, just wanted to let you know that by renaming the iTunes folder in "C:\Users\%username%\AppData\Local\Apple Computer" fixed my iTunes. It was just freezing when I tried to open it and would not respond. Apparently there are some cache and pref files in here it could not read after the latest update.
That exact folder was:
C:\Users\%username%\AppData\Local\Apple Computer\iTunes
One of my exact error messages was:
The program iTunes.exe version 10.6.1.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: e10
Start Time: 01cd34807032e826
Termination Time: 0
Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Report Id:

Thx Hackintosh. All software was up to date as of this morning, but I think the issue stemmed from the IP switching in my building. I finanlly stripped the express/utility completely off the box and reinstalled from scratch after doing a factory reset of the airport unit itself... and finally, eureka. Of course, doing this required resetting my apple machines to the updated airport address. I will say that if anyone wants to run both apple and PC machines on the same airport, set up the PC first and then link the apple machine(s) second. Way easier than the other way around.

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AppHangB1 for itunes.exe

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Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name:          AppHangB1
Application Name:          iTunes.exe
Application Version:          10.7.0.21
Application Timestamp:          504d85d9
Hang Signature:          450e
Hang Type:          6144
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          1033
Additional Hang Signature 1:          8a4ab7881e170919051b5cbc34540231
Additional Hang Signature 2:          853c
Additional Hang Signature 3:          9bc3aadb23982392212f37555cf2fea6
Additional Hang Signature 4:          450e
Additional Hang Signature 5:          8a4ab7881e170919051b5cbc34540231
Additional Hang Signature 6:          853c
Additional Hang Signature 7:          9bc3aadb23982392212f37555cf2fea6

this needs to be fixed!!!!!!! and apple should fix this for free for us users! they sure do like to collect our money but wont fix anything for free! itunes hasnt let me play my videos for the past month, this is rediculous! ive uninstalled reinstalled itunes a handful of times, the same to quick time, ive scoured the internet only to find this "bug" apphangb1 is plauging many but with no answers on how to fix it! apple you owe big time to your consumers, you should be ashamed of yourself for just sitting back and not helping us with this problem! yes i am disgruntled and plenty others are too!!!!!!!!!!!!!!!!

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Hello Weathertop44,
Did you remove iTunes and other Apple components in above given order if no then try doing that. After they are removed from your computer restart your computer once before reinstalling iTunes back on your computer. After you restart your computer locate the iTunes.exe setup file on your computer and right click the file using mouse right key and select the second option which says Run as Administrator (Windows Vista/7/8) or you will see just run as and once you select that you will see the account names and administrator written next to it (Windows xp) if you are already logged in with administrator account then select current account and click ok and start the iTunes installation and if you are not logged in as administrator then enter admin user name and password and click ok to start installation and let that complete. And still if you get an error then please do let us know what is the error code and what all step did you followed.
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I recently purchased a new laptop and tried to get my library transferred. iTunes wouldn’t open; QuickTime wouldn’t open. I was near a heart attack. I tried the fixes listed in the forum, but they didn’t work. Then I discovered:
The fix needs to be done in a proper order!
a. Delete iTunes and QuickTime from Add/Remove programs
b. Go to C > Program files an delete the folders for iTunes and QuickTime. If QT will not allow you to delete the program because it’s “in use”, then go to Start > Run > configsys > Startup and deselect “qttask”. You will have to reboot and get past the selective start up/diagnostic screen. Then go back to C > Program files and you will now be able to delete the QuickTime folder.
c. For good order’s sake, delete any desktop shortcuts and empty your Recycle Bin.
d. Reboot
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f. Install the stand alone version; reboot. At this time, when the diagnostic window comes up, you can reselect “qttask”
g. Download the QuickTime 7 with iTunes 6: http://www.apple.com/quicktime/download/win.html
h. Install the iTunes program. The stand alone will take precedence over the imbedded version of QuickTime.
i. Reboot
When your system has completed the reboot, you should be able to double-click the newly installed desktop shortcut; give it a few minutes and it should open. Mine did – and I tried everything else. If this does NOT work, then there is a conflict with something else in your system and you will have to go through the configsys elimination process, which is a whole lot more work.
Best of luck!

Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
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Here's A direct link to the Free ZoneAlarm: http://download.zonelabs.com/bin/free/1001cnet_zdnet/zlsSetup_61_737_000en.exe
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Just A Correction. In The Line ....The first time it will prompt you about itunes.exe running as a program (Click Yes) and the second is very important since this is what enables iTunes to make a forced connection with iTunes servers (Click yes again)...
Instead of "Click Yes" its supposed to be "Click Allow".

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The fix for "iTunes has encountered a problem and needs to close . . ."

I recently purchased a new laptop and tried to get my library transferred. iTunes wouldn’t open; QuickTime wouldn’t open. I was near a heart attack. I tried the fixes listed in the forum, but they didn’t work. Then I discovered:
The fix needs to be done in a proper order!
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c. For good order’s sake, delete any desktop shortcuts and empty your Recycle Bin.
d. Reboot
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h. Install the iTunes program. The stand alone will take precedence over the imbedded version of QuickTime.
i. Reboot
When your system has completed the reboot, you should be able to double-click the newly installed desktop shortcut; give it a few minutes and it should open. Mine did – and I tried everything else. If this does NOT work, then there is a conflict with something else in your system and you will have to go through the configsys elimination process, which is a whole lot more work.
Best of luck!
Gateway laptop Windows XP

The first thing to check is Quicktime as iTunes will not work without it.
Does Quickime launch OK and work normally?
If it does use the method in this article to troubleshoot iTunes:
http://support.apple.com/kb/TS1421
If QUicktime does not launch, describe what happens with any error message in full.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes (it is not the default option):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Fix for iTunes and Stuttering Audio Upon Opening Other Programs

This was answered for me in another mega thread, so I thought I would create it's own topic in hopes of helping as many people as possible.
This is a fix for those that have the problem of iTunes 7 working fine alone, but when opening another program such as a game, etc., iTunes 7 begins to stutter and crackle. This fix assumes that otherwise, the program works correctly (gapless, and other issues are not a problem, no blue screens of death, etc.)
First off my machine:
Dell XPS 3.4 ghz Pentium Dual Core
2 Gig RAM
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http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A -9B6652CD92A3&displaylang=en
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Exit
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This may not work for everybody, but it worked for me so I thought I would pass this along.
Good luck!
(resisting urge to type some snarky remark to Apple that somehow their programmers are indeed as human as Microsoft programmers)...oops...sorry about that.
Dell XPS Windows XP Creative SB X-FI Audio Card
Dell XPS Windows XP

i was hopeful, but it didn't work. well teh one thing that i had to do diff was the dx updating, WGA doesn't like to work on my system for some unkown reason (yes it was bought at a store) so i found a way around their WGA check for it (i think) the one i got was labeled as dxwebupdate for august 2006. it updated just fine and it looks like it should be the same one as the newest update release microsoft sent out
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i'm wondering if it is an issue it is having with sound blaster cards...
well anyways if anyone else has any ideas i would like to hear them

TS1718 Fix for iTunes 10.6 music video stutter with PC running Windows 7-64bit ?

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Repair your QuickTime.
Control Panel > Programs n Features > highlight QuickTime, click CHANGE then REPAIR.

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/Supply/path/to/--->/ffmpegX.app/Contents/Resources/MP4Box -add ~/Desktop/Closer.m4a#audio -new ~/Desktop/try.m4a
(substitute the ~/Desktop paths with your files; note: you depending on your files, the '#audio' might need to be replaced with '#TrackID=1' or appropriate number).
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and I agree with dwb that iTunes didn't cause it. I would save things to cdr/dvdr before your data loss gets larger.

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You know there is an issue but sit and ignore it.
Great customer service and support.

My fix for iTunes.exe 10.6.1.7 hang/freeze on Win7 64

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