My free trial says it has expired yet I have only just downloaded it

I have spend the last few hours installed illustrator cc onto my mac. it has fully downloaded yet when i go to install the software it says my trial has expired yet I have only downloaded it this evening and have not used a free trial on any other software.
Could someone please advise me on how to continue with my free trial. Thanks

Hi, I am following with interest as I have the same problem. I've just downloaded Photoshop and illustrator for the first time for a trial. Photoshop works but Illustrator says my trial has expired. Can someone advise? thank you!

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Hi 706buc,
if you have used the product for 30 days already , the trial is meant to get expired . If in case , you wish to carry on using the product , I would request you to kindly purchase either the licensed version of the product or buy the Creative Cloud subscription.
Cheers,
Kartikay Sharma

Creative cloud software says my free trial has expired, but I have a paid subscription

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My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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Creative cloud software says my free trial has expired, but I have bought one year plan

I bought one year student plan to use creative Cloud for my homework. But every time I try to use the software, it always say my trial has expired and I have to buy the actuarial software. I don't get it, I paid one year student plan, why I always use the trial. Now I can't even use it on my Mac anymore. I have homework due next week. I really need help!!!
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Hi,
Please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
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Hi awoermke,
Considering the fact that
1.The CC payment has transacted completely
2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
Then:
Please check for the language in which you have purchased CC.
Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
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log out & log back in of the CC Desktop App as it will update CC,
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I downloaded adobe free trial and now it expires just want to know must i buy and how must i do it

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Buy at... Cloud Plans https://creative.adobe.com/plans
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-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
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-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
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Keep geting told my trial has expired but i have creative cloud

Hello
I cant seem to work out how to get my programs working..
I keep getting told my Trial has expired but I have bought a Creative Cloud subscription.
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Monike

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
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As far as Apple is concerned a new Apple ID is a completely different user, with absolutely, positively no access to anything available to any other Apple ID.
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My free trial says it has expired yet I have only just downloaded it

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