My Freeview Channels Have Disappeared

I wonder if this has happened to anyone else and if there's an inexpensive solution? 
We used to get various BTV channels - BT Sport, Catch Up and On Demand - which we still do - but ever since the 23rd June upgrade, all my freeview channels have disappeared from the TV guide.  The HD channels are listed but can't view those as we dont live in a BT Infinity-covered area (at least, we didnt last time I checked + they said they would email me when that changed). I have scanned repeatedly for channe;ls to see if I can recover the Freeview Channels but still no luck; so I now have no live TV except the 2 Sport Channels and zero radio stations either.
Help!!!

Well it could still be a poor signal or no signal coming down the aerial cable in which case none of the following would make a blind bit of difference, but here goes anyway.
(1)  Try unplugging both aerial cable and ethernet cable from the back of the BT Vision+ box and doing the rescan. This should ensure it finds absolutely nothing, not even the BT Sport channels. Then plug them both back in and try the rescan again. 
(2)  Hold down the rectangular blue standby button on the front of the box for about 7 seconds. It will turn purple (standby), then flash red (eco standby), and then go off completely at which point the box will restart. Let go of the button and let it go through the restart process. Then try a rescan.
(3)  The same as above but at the same time as holding the rectangular button also hold down both the OK+Down buttons on the front of the box. You can let go of those once the box restarts and you see the screen about software updating appear. Can be a bit tricky to do on your own.
.. and if you are feeling really brave ...
(4)  The same as above but at the same time as holding the rectangular button also hold down both the Left+Down buttons on the front of the box. You can let go of those once the box restarts and you see the screen about resetting appear.
IMPORTANT: This will do a factory reset and all your recordings, scheduled recordings and other personal settings will be lost.
A simpler way to initiate the factory reset is just to go to Help & Settings > Settings > System Information and select the Factory Reset button at the bottom of the page.
Full info here. How do I reset my BT Vision+ box?

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