My friend's iPad doesn't want to buy anything

Hello guys! I have a very tragic story about the my friend's iPad. She recently bought some apps on her iPad, but iTunes store withdrew no money from her account. Today Appstore asked to recheck the payment card. During the checking process, it asked to contact the iTunes support to complete the payment process. My friend has enough money to buy that apps. Without this procedure, iPad doesn't want to buy any applications, or download free stuff.

Has she contacted iTunes support : http://www.apple.com/support/itunes/contact/ ?

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