My gift card code was not activated

Question

my gift card code was not activated

Answer 1

Hello magdyyousef,
It sounds like you are not able to redeem your iTunes gift card.  I recommend reviewing the following steps when you are getting an alert message stating that the code is "inactive" or "invalid":
Make sure you've entered the code exactly as it appears on your card. If the code is illegible, try to enter the code as best as you can. Invalid code messages typically mean that the card activation number may have been mistyped. Read your code carefully. The following letters and numbers can look very similar:
The letter A and the letter H
The letter B and the number 8
The letter D and the number 0
The letter E and the number 3
The letter G and the number 6
The letter H and the letter W
The letter J and the number 1
The letter M and the letter N
The letter O and the number 0
The letter P and the letter F
The letter Q and the letter O
The letter Q and the number 0
The letter S and the number 5
The letter S and the number 8
The letter V and the letter U
The letter Z and the number 2
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/ts1292
Thank you for using Apple Support Communities.
Best,
Sheila M.