My girlfriend's ipod classic's earphone socket has been disabled/blocked?

my girlfriend's ipod classic's earphone socket has been disabled/blocked by a glass bubble which has mysteriously appeared from nowhere. Any idea how to solve?

No. That's because you cannot connect an iDevice using one Apple ID to another iTunes Library based on a different Apple ID. Now your iTunes Library has lost all your data.
Learned this lesson the hard way. All iDevices are intended for a single user and connect to their private iTunes Library on their computer in their user account. If you want to have both of your devices syncing on one computer then you must have and use two separate user accounts - one for you and one for her - and don't try to mix and match.

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