My granddaughter changed my apple id and cannot

my granddaughter changed my apple id  and cannot remember it now the phone does not recognise my original apple id is there anything I can do
? as I cant sign in

Visit https://iforgot.apple.com and see if that helps. From there you will have to contact Apple's Account Security Team: Apple ID: Contacting Apple for help with Apple ID account security

Similar Messages

  • How can I delete my iCloud account when I have changed my Apple ID and cannot now sign out as do not have the original Apple ID and password.

    I am unable to delete my iCloud account from my device. This is because I recently changed my Apple ID email/ username which now means when I try to delete my iCloud account to log back in with my new Apple ID I am unable to as it requests my old Apple ID username and password which no longer exist. i am on IOS 8.1. Can someone help me find a solution to this?

    Make sure you are signed into iMessage and FaceTime with your current ID.  If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
    Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.)  Now go to Settings>iCloud, turn off Find My iPad and enter your current password when prompted (even though it prompts you for the password for your old ID).  Then save any photo stream photos that you wish to keep to your camera roll (unless using iCloud Photo Library).  When finished go to Settings>iCloud, tap Sign Out and choose Delete from My iPad when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

  • I changed my Apple ID and now cannot use iMessage or FaceTime on my iPad mini

    I have changed my Apple ID and cannot use face time and iMessage. When I try to sign in it says there is no network connection, which there is.

    Why did you change your ID?
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
    http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • I changed my Apple password, and now one of the iPhones on my account cannot do FaceTime.  It says that it has to be activated....help, my grand daughter is going to assassinate me!!!

    I changed my Apple password, and now one of the iPhones on my account cannot do FaceTime.  It says that it has to be activated....help, my grand daughter is going to assassinate me!!!

    Yes. I have tried that. When I use the ID I had before, it sets it up as a new account and I don't want to lose my stats attached to my old account.
    Let's say that my old nickname was "user10" and I used the email, "[email protected]" for my apple id. I changed my apple id to "[email protected]" and it changed my game center account to "mynew" and somehow I am friends with my old acct, "user10". I tried getting a password reset for "user10" but I apparently don't know my own birthday, which is possible because I usually give a false one, but the same false one each time.

  • I changed my Apple ID, and i forgot the old one, and i created a new one, and when i tried to update my purchased items, and i cannot update my iphoto and imovie and garageBand, even i try to re purchase it, what can i do?

    I changed my Apple ID, and i forgot the old one, and i created a new one, and when i tried to update my purchased items, and i cannot update my iphoto and imovie and garageBand, even i try to re purchase it, what can i do?

    This is the iphone support forum. please ensure you post in the correct location

  • HT4623 i changed my apple id and password and now all my old downloads wont update and i cannot redownload do i have to merge accounts somehow

    i had to change my credit card info so i was instructed to change my apple id and password so now i cannot update my old downloads it will read wrong password what can i do to correct this because i cannot even redownload and these apps are needed

    You should be able to make changes to your apple id information (and in your case it seems like you need to change your rescue email in the "security and privacy" section) by logging into your account at appleid.apple.com

  • I changed my Apple ID and now I cannot download apps from app store

    I changed my Apple ID and now I cannot download apps from app store, even with ios 6. A message "This app is incompatible with this iphone" appeared. What should I do?

    Hi there joannelim5288!
    I have found an article that can help you to troubleshoot this issue with your iPhone. The article can be found here:
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Specifically, the first three steps listed in the article, and outlined here below, might be the most helpful to you:
    1. Update your device software
    Update your device to the latest version of iOS.
    2. Check for app updates
    Ensure that your apps are up to date:
    Open the App Store and tap Updates. If updates are available, tap Update All.
    When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
    Note: Some applications may require a Wi-Fi connection to update.
    3. Install another app from the App Store
    If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install a free (or paid) app that isn't already installed on your device to reset this information. You could also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.
    Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • I changed my apple id and everything works fine except message and face time. I cannot reactivate imessage and facetime shows my email to send and receive instead of my mobile number.

    I changed my apple id and everything works fine except message and facetime. I cannot reactivate imessage and facetime is using my email instead of my mobile number. How do I reactivated message and use my mobile number on both applications?

    I apologize. I misread your statement.
    The information that I provided about adding the phone number back to the iPad is valid and should work. Now as for the activation of messages, take a look at these support articles for starters. Hopefully, something in one of these will help.
    iOS: Troubleshooting FaceTime and iMessage activation
    iOS: Troubleshooting Messages - Support - Apple

  • I am having trouble with iMessages. I cannot connect iMessage from my iPhone to my macbook air. This happened after I changed my apple id and keychain password last night.

    I am having trouble with iMessages. I cannot connect iMessage from my iPhone to my macbook air. This happened after I changed my apple id and keychain password last night.

    Hi geraldinefromjersey city,
    I'm sorry to hear you are having issues with Messages. If you are having issues linking your Messages accounts between your iPhone and MacBook Air, you may find the information and troubleshooting steps outlined in the following articles helpful:
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
    Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
    Regards,
    - Brenden

  • I changed my Apple ID and password last week.  Today I cannot get into my computer with the new password..help!

    I changed my Apple ID and password last week.  Today I cannot get into my computer with the new password..help!

    Your Apple id password is not necessarily the same as your log-in password.
    The former is what you use to log-in to Apple services and sites. The latter is what you use to login to your computer. That does not change when you change your Apple ID password. Try the original computer login password.

  • Im changing my apple id and reset password,but my iphone cannot active it??!!

    im changing my apple id and reset password,but my iphone cannot active it??!!

    Do you already changed your Apple-ID here yet?

  • I changed my Apple ID and I cannot access iCloud

    I changed my Apple ID and now I cannot access iCloud

    You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the changed ID.  You can choose Delete from My iPad at the prompt.  This only deletes the icloud data from your iPad, not from iCloud.  Provided you are signing back into the same account with just a renamed ID, your data will reappear on your iPad when you sign back in.  However, if you have photo stream photos that are older than 30 days, be sure to save them to your camera roll before deleting the account or you will lose them.  To do this, open your My Photo Stream album, tap Select, tap the photos, tap the share icon (box with upward pointing arrow), then tap Save to Camera Roll.

  • TS4268 I changed my apple ID and now I cannot access iMessage, it keeps asking me to log into my old Apple ID

    I changed my apple ID and it reset properly on all apps/software but the only thing it is not working with is Imessage. when i turn off imessage and turn it back on it asks me to log into my old apple ID, I have tried changing the password and adding the new apple ID but it is not working

    You logged out of your old Apple ID with iMessage at Settings > Messages > Send & Receive followed by logging in there with your new Apple ID?

  • HT204053 Recently i changed my apple ID and now i cannot able to activate iMessage and FaceTime with new apple ID?

    Hi Guys,
    Recently i changed my Apple ID and am trying to signing in on iMessage and FaceTime with the new Apple ID for activation. I got an error message that the username and password for [email protected] was incorrect. Try again.
    I tried many time and even switched off the iPad and iPhone 4, still getting error message.
    Please help me.

    Hi Guys,
    Recently i changed my Apple ID and am trying to signing in on iMessage and FaceTime with the new Apple ID for activation. I got an error message that the username and password for [email protected] was incorrect. Try again.
    I tried many time and even switched off the iPad and iPhone 4, still getting error message.
    Please help me.

  • Changed Apple IDs and cannot get old files to play

    I have changed my apple id and i have files associated to the old account. How do I get them associated with the new one. I don't remember the password to the old account

    All content that you buy/download from Apple is tied to that account that downloaded it, and it can't be copied or transferred to a different account. So if you created a new account as opposed to updating the existing one then you will need to continue to use the old account to authorise the old purchases - if you can't remember the old account's password then you can try getting it reset via this page.

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