My hard drive crashed, and I cannot reinstall the original OS that came with my macbook pro?

I bought my macbook pro (mid 2012 version) 10 months ago and it's been working fine up until now (running on Yosemite). When I opened the lid today, a flashing question mark appeared on the screen. I restarted my mac while holding the option key. I tried to do an internet reinstall but I can't get it to work. When I try to reinstall the OS that came with my mac, there are no options for me to click when asked to select a disk.
I have tried following instructions from multiple threads about how to change the disk utility.
Options on the lefthand side: "disk0" and "mac OS X base system". Options on the right: disk0 - first aid, erase, partition, and restore. Mac OS X base system - first aid, erase, restore.
None of the solutions I've found online are working for me. Most of the options in the disk utility menu are greyed out, so I can't click on them.
Sorry for any typos, it is hard to type this all out on my phone. I have tried to upload pictures, but it doesn't seem to be working. I also apologize if this is in the wrong category.

Similar Messages

  • I replaced my hard drive and lost iPhoto. Is there a way to retrieve?  I can not find the starter discs that came with my Macbook Pro.

    I replaced my hard drive and lost iPhoto. Is there a way to retrieve?  I can not find the starter discs that came with my Macbook Pro.

    Customer Service: Contacting Apple for support and service - this includes international calling numbers. You can purchase replacement discs from Apple.
    Or, you can upgrade to Lion or Mountain Lion:
    Upgrading from Snow Leopard to Lion or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
    If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
    A. Upgrading to Mountain Lion
    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mountain Lion - System Requirements
           Macs that can be upgraded to OS X Mountain Lion
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.
         For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
    B. Upgrading to Lion
    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.

  • My lap top with   Adobe Premiere Elements 8 had a hard drive crash and I cannot find the download for it?

    My laptops hard drive crashed and I lost this program.  I still have the serial number but cannot find the download for it.

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • HT3986 I got a plain macbook (not a pro) that I got on 2010 and I've lost the CD's that came with it, can I still download Windows7? If yes, can someone please send me a link where I can get the windows? Thanks

    I got a plain macbook (not a pro) that I got on 2010 and I've lost the CD's that came with it, can I still download Windows7? If yes, can someone please send me a link where I can get the windows? Thanks

    Thanks stevejobsfan0123 for the reply, I know I have to buy a disk but when I searched for it on amazon I read many reviews about saying that either it is inadequate or that it's a scam. Do you know any website where I can get a legitimate disk of windows7?

  • I recently had a hard drive crash and had to reinstall PS. Now it doesn't work right.

    I recently had a hard drive crash. I replaced the C: drive with a solid state and now have 3 internal HDs. C: for the OS (Windows 7), D: for data and P: for program installation. Because I replaced the C: drive, I had to re-install all my programs. Now, PhotoShop will not let me place text, inserting the text tool causes the program to stop responding. In InDesign, if I try to place a MS Word document, it acts as if I never did that action and I can't get it placed.
    I can copy and paste, but doing so makes the formatting get left behind. I suspect it may not have installed correctly. I've used Adobe products since 1991 and never had this happen before. I even used Aldus PageMaker before the Suites were available. Can anyone help? Is it a reinstallation issue?
    I use PhotoTools from OnOne and if I uninstall it to reinstall CS4, I'm afraid it will no longer honor my product key.
    I will not give up until this work like it used to. I'm too old to upgrade.

    The faulty HD was replaced with a solid state one and that works fine. The fan that caused the errors on the old HD was removed. The system is probably not an issue since I had to reinstall my Windows 7 and it was the only thing installed on the C: drive. I have another drive that I run programs from and one other that I use only for data. Plus a backup drive. The BIOS was reset. The only remaining problems I have are trying to find the software for the web cam driver and I think I will just download it again and my problem with PhotoShop and InDesign. Those two are the sticky ones,I depend on those programs. They work, even my PhotoTools plugin works. The only problems seem to be using the type tool in PS and placing MS Word documents (.docs and .docxs) I think the program must not have installed correctly but I'm afraid if I reinstall it, it might be worse and then I might have to reinstall PhotoTools. That would require calling the company again because when I reinstalled it the last time, it said that it couldn't accept the product #, it had been used before. Yeah, by me. I called them and they gave me a new number, but I don't know if they will be happy if I do that again. So, my best bet is to see if I can fix those two functions. Thank you for your response. let me know if you have anything to add. I appreciate your time.

  • I want to wipe the hard drive on my apple G4 powerbook clean. I do not have the original discs that came with the laptop. I do have the OS x 10.4 disc that I purchased. When I reinstall 10.4 will that disc also have itunes iphoto and safari on it.

    I have an apple powerbook g4 running 10.3.9 which my daughter gave me. However all the installation discs were lost. I just purchaed OS x Panther for it. I want to wipe the hard drive clean to get rid of all of her personal information as I want to donate the laptop to a needy family. Do I need the installation discs or will the panther os x disc have everything that I need to wipe the hard drive clean and install panther. I do have an external hard drive.

    Hello again,
    Some of those applications you mention will not be on the recently purchased OS 10.3 Panther disk so you'll need to make a copy of them so you can restore them later.
    Copy to your external drive;
    iPhoto, iMovie, iTunes* and you may also have World Book 2003 depending what bonus software was installed when new. There may be other Non Apple applications you want to keep also.
    *You could probably still get a download of iTunes but because it is such an old version, to save searching for it, make a copy of it while it is in front of you.
    Everything else will be the 10.3 Panther disk including Safari.
    Ideally with original disks, the process would be:
    Insert your Install disk 1 into the drive and then Restart, and hold down the C key to take you to the installation windows.
    Select your language, the start up Disk and choose Erase and Install.
    At the point your registration process starts, abandon the registration, quit and eject the disk and switch of the computer.
    This will allow the new user a freshly installed system, whereby they can complete the registration process themselves.
    However...
    But as you want to add back iPhoto and iMovie etc, you'll proceed to create an Admin account, in order to add back those applications, by copying them from the external drive back to the Applications folder. After doing that you are finished.
    Instruct the new user can create their own Admin account, (more than one can exist) and thereafter deleting the first one you created.
    This would achieve a fresh setup akin to the original.

  • I am recovering from a hard drive crash and Windows 7 reinstall.

    I have reinstalled LR 4.3, photos still in same external drive location, LR catalog back to C:My Pictures file (from backup).
    How do I now add these photos and connect the LR4.3 with the LR catalog to preserve my edits to date on these photos?
    Thanks

    If you have Lightroom installed, then all you should have to do is double click on the catalog that you restored.  If the external hard drive letter is the same as it was before, you should be ready to go.  If the letter has changed it will be necessary for you to use the find missing folders feature to get things synchronized.

  • What internal hard drive can i use to upgrade the one i have in my 13" MacBook Pro mid 2010 model?

    I have a MacBook Pro 13" mid 2010 model machine. Love it to bits but i want more applications, more documents, more music and more iPad apps backed up, problem is I am running out of space. I want to update the hard drive inside my computer, so is this possible and what hard drive is recommended? Any help is greatly appreciated

    Any 2.5" HDD will do the trick. Your computer will run up to SATA II (3Gbps).
    But I would suggest perhaps getting a Data Doubler + swapping your DVD Drive for another HDD, so you have 2 internal HDD's?

  • Hello. I recently bought an Iphone 5S. I tried to charge it with the original charger that came with the phone and it doesn´t work...The cable is good, I´m charging the phone via my PC. I read many answers posted here but no one helped me. Thanks in

    Hello. I have a new Iphone 5S and the charger taht came with the phone doesn´t charge my Iphone. The cable is good because I´m charging the phone via my PC. I tried every recomendation posted here but none helped me...I live in Argentina and we don´t have local support here, I would´ve ask for a new one but it´s not an option here. Does anyone know what can I do? Thanks in advance. Regards.

    I live in China as well and my iPhone5s is the model A1530 I bougth outside China. I have the same problem as Nikatnight with the iPhone while the iPad Air (wifi only) is working like a charm. It must be definitely something related to the carrier since I was abroad few days ago and everything worked well.
    If you pay attention at the source of your maps, you'll discover they are provided by AutoNavi instead of TomTom and make them appear in chinese with their own border interpretation. Queries are only acceppted in Chinese (p.e. if I type in english "Los Angeles International Airport"  it replies it cannot locate it)
    I suppose everything will be fine when you'll be out of censorship....
    Perhaps iOS  Apple Maps are absolutely useless for expatriate in China.
    Use Google Maps instead
    BTW, I'm surprised how much Apple might prostrate towards hard power Governments.... No matter what, money are always on top!

  • Just updated to ios 4.3.2 and none of my IPhone 3Gs apps will run. The original apps that came with the phone do work though.  What do I have to do to get them working again?

    Just updated to IOs 4.3.2 and none of my IPhone apps will run.  The apps which came with the original phone do work though.  What can I do to fix this problem?
    Thanks,
    Brian

    Helfpul answers here:
    https://discussions.apple.com/message/13386937#13386937
    A restart sometimes works

  • My hard drive crashed and need to reinstall CS5.5 on my new drive,

    but I had downloaded CS5 from Adode and don't have a hard copy of the programs.
    Tjones

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    CS5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

  • I need to download photoshop v 8.0 . My hard drive died and I cannot find the disc

    The site says it is unavailable.

    you didn't say pse.  You said ps.  Anyway,
    Direct Download Links for Lightroom 3 and Photoshop Elements 8 | ProDesignTools

  • I want Apple to include "Notes" as on my IPhone and my IPad into the Lion software that is on my MacBook Pro.  I would be so gratefully to have them all in the ICloud.

    I want Notes in ICloud also on my Mac Book Pro.  They are on my IPhone and IPad.  I installed Lion but have no Notes.

    Thank you so much, sig.  The Apple experts at Best Buys didn't know this one.  I just checked my mail and yes, the notes are there.  You made my day.

  • I am new to Firefox and was trying out the customizing tabs feature. I now have three tabs available but not the original tab that came with Firefox, just the three I added. How do I restore the original tab?

    <blockquote>Locking duplicate thread.<br>
    Please continue here: [/questions/833800]</blockquote>
    I am missing the tab that came with Firefox when I downloaded the software.

    <blockquote>Locking duplicate thread.<br>
    Please continue here: [/questions/833800]</blockquote>
    I am missing the tab that came with Firefox when I downloaded the software.

  • Please can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I

    Please can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I cannot install lightroom 5 until the upgrades from 4 are on the pc, (lightroom 3 installed off disc but 4 is a copy of the upgrade download I got when I bought it) These serial no's are legit and  are registered under my account with adobe, but it still gives me the Big Red Cross when I put my serial no in! Please can someone help. I am at a loss. Thx Heidi

    Please can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I cannot install lightroom 5 until the upgrades from 4 are on the pc, (lightroom 3 installed off disc but 4 is a copy of the upgrade download I got when I bought it) These serial no's are legit and  are registered under my account with adobe, but it still gives me the Big Red Cross when I put my serial no in! Please can someone help. I am at a loss. Thx Heidi

Maybe you are looking for