My hard drive failed and can't recover. What are my options?

I have an HP 2000 notebook. The arm inside the drive got stuck and made a beeping noise. I was able to open the drive and fix the arm, but now the OS does not boot up and the HD can't be repaired. I don't see any product key for windows 8 anywhere on the laptop, so when I get my new hard drive how do I re-install windows?

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
The Windows 8 key is a DPK (digital product key). This means that it is encrypted and embedded in the BIOS/CMOS. Please use the HP Recovery Media you created when you first setup your computer, to return the computer to a factory like state. If you didn't create this media, please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
Alternatively, you can try this Windows 8 OEM download; http://www.google.com/url?sa=t&rct=j&q=en_windows_8_x64_dvd_915440.iso&source=web&cd=1&cad=rja&sqi=2...
This is an unofficial "official licensed copy of Windows 8 OEM." Download this file (you may have to try several time or repeatedly to successfully download this file) and burn the ISO image to a DVD. Set the BIOS to use UEFI, enable "Secure Boot" and disable "Legacy Support... if these options are present. Boot from this disk and install Windows 8. It should register as an official copy and use the key embedded in the BIOS. Please note that no HP customizations nor HP value-added will be installed using this method.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Similar Messages

  • I'm an avid Mac enthusiast who works in a creative field. However, I simply cannot afford a new Mac after my old one's internal hard drive failed. Can anyone recommend an affordable Mac option? I don't want to consider a non-Apple product.

    I'm an avid Mac enthusiast who works in a creative field. However, I simply cannot afford a new Mac after my old one's internal hard drive failed. Can anyone recommend an affordable Mac option? I don't want to consider a non-Apple product.

    Macs with a FireWire port will also boot happily from an External drive. You don't even need to open the MacBook.
    Some users buy a drive they would like to have as a future Internal drive, and also buy an external enclosure. They get the External set up the way they want it, then swap with the Internal drive.

  • How do I re-download podcasts? My external hard drive failed and I can't figure out how to download them again in the updated iTunes.

    How do I re-download podcasts? My external hard drive failed and I can't figure out how to download them again in the updated iTunes.

    The Time Capsule drive is a network drive. You have to mount it on the desktop before you will be able to drag/drop files onto the disk. More tips are in this thread:
    https://discussions.apple.com/message/17312017#17312017
    .....and then delete them from the Mac to free up space?
    The Time Capsule was designed for your backups.
    If you move a file to the Time Capsule drive and delete the file from your Mac.....you have no backup. 
    Your only copy of the file will be on the Time Capsule drive. I would only do this with files that I could afford to lose.
    All drives fail. When.....not if....the Time Capsule drive has a problem, you will lose your data.

  • Hi, never used support before - here goes! My Mac G4 MDD no longer shows the start up hard drive icon. The one with all my files on! It shows the other 3 hard drive icons and boots up OK. Has my start up hard drive failed? Can it be fixed? Thanks.

    Hi, never used support before - here goes!
    My Mac G4 MDD no longer shows the start up hard drive icon. The one with all my files on!
    It shows the other 3 hard drive icons and boots up OK.
    Has my start up hard drive failed? Can it be fixed?
    Thanks.
    Machine Name: Power Mac G4
      Machine Model: PowerMac3,6
      CPU Type: PowerPC G4  (3.2)
      Number Of CPUs: 2
      CPU Speed: 1.25 GHz
      L2 Cache (per CPU): 256 KB
      L3 Cache (per CPU): 1 MB
      Memory: 2 GB
      Bus Speed: 167 MHz
      Boot ROM Version: 4.5.7f1

    Doesn't sound like any hard drive failure to me - more a Finder preference.
    Finder -> Preferences -> General -> Show these items on the desktop -> Hard disks
    The startup disk is sometimes treated differently from other disks (such as external and network disks) and I'm guessing this is a simple preference setting, although I might be wrong.

  • HT1420 I have a number of devices linked to a single iTunes account. Of these devices, two of the originals were computers whose hard drives failed and I was unable to die authorise them before the failure occurred. Is there a way of deauthorising them on

    I have a number of devices linked to a single iTunes account. Of these devices, one was a laptop whose hard drive failed, and one was an iPad which died. My question is if it is possible to remotely deauthorise these devices or is it necessary to deauthorise all devices on the account and then reauthorise those devices which are still current.
    Thanks
    Tan Anu

    iPads don't count in the number of authorisations, only computers count. Individual computers can only be deauthorised directly on them, but if you have 2 or more computers authorised then you can 'deauthorise all' (which you can only do once every 12 months) and you can then reauthorise the computers that you still have and need (deauthorising a computer doesn't remove any content from it).

  • Downloaded program. Hard drive failed and program lost. Any way to retrieve it?

    I purchased my iMac in Dec. of '07 and purchased iWork shortly thereafter by download. Unfortunately my hard drive failed and I didn't have a backup so I lost not only my iWork but also my Snow Leopard update. Is there any way to retrieve these (especially iWork) without having to purchase them again? I haven't had any luck getting through to Apple support.

    I you purchased iWork "shortly after" your Mac purchase, there was no app store; the only way you could have bought it was as a retail disk or, if there was a trial version on your Mac, you might have purchased a registration number. If the former is the case, you should have the disk; if it's the latter, I'd suggest calling Apple to see if something can be done.
    And: your next purchase should be an external hard drive so you can make a backup.

  • My hard drive failed and during the setup of Illustrator CS4 on my new hard drive/pc, I was told I had reached the maximum number of licenses

    My hard drive failed and during the setup of Illustrator CS4 on my new hard drive/pc, I was told that the maximum # of licenses for my serial number had been reached and so I am unable to install Illustrator on my working computer.  This happened a couple of years ago and I called Adobe and they were able to 'reset' things but I don't see any way to talk to someone now to resolve this problem.  BTW, I have the failed hard drive slaved in my new computer and am able to access files and such things, but have no way of uninstalling the Illustrator on my old drive.  How do I fix this issue?

    Contact Adobe Support thru chat and ask them to reset your activations.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Bought hpg61189 in uk. hard drive failed and us hp denied to configuration. what would be next step?

    bought hpg61189 in uk. hard drive failed and US HP denied warranty due to UK configuration. UK HP very difficult to contact - quite a shell game. Any suggestions?
    This question was solved.
    View Solution.

    Well, here is a place to download your own install disks (there is some work in making them but):
    http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/bd-p/Display
    If that isn't your operating system just look on the right and click on it.
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

  • How do I get out of kernel panic?  kernel panic upon boot.  I did that hard drive cleanup and reinstalled Lion.  What about memory?  Anyone think I need to upgrade my memory?  I have 8gig.

    I get kernel paic upon boot.  I did that hard drive cleanup and reinstalled Lion.  What about memory?  Anyone think I need to upgrade my memory?  I have 8 G of upgraded RAM. (20 inch iMac core 2 duo)

    If you're able to boot, launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
    Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.
    If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Safe mode is slower than normal, and some things won’t work at all.
    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

  • My hard drive failed and I can't afford the professional data recovery.  Do I have any other options?

    I have a 13" Early 2011 Macbook Pro.  Last week the hard drive failed (for the second time), and when I took it to the Apple Store I was told it would cost $177 to replace the hard drive and the cables.  I intend on going through with this and getting it fixed, however the man I talked to said I should hold on to it a little longer before giving it to them for repair in case I want to recover my data.  When I researched how to recover the data, my answers mostly consisted of taking it to a professional to do so.  I found a local authorized service provider who said they could do so, however I was told it would cost at least $400 to recover my data (possibly more depending on how much data there is to recover).
    I can afford to pay $177 to fix the hard drive.  I cannot, however, afford to pay an additional $400+ to get all of my data back.  Yes I realize I should have backed my files up onto an external hard drive (I'm not the most computer-savvy person), but honestly, all I really need is my photos.  When my hard drive was in the process of failing, I got a flash drive and put a lot of my files onto it so I would at least have some of them when I got my Macbook fixed.  At this point, I can't even turn it on, so I am not able to go into iPhoto and get my pictures.
    Is there any way I can do this myself?  There is no way I can get this done professionally.  I would love to be able to all of my data and files back, but if I can just get some that is better than nothing.  Any help would be appreciated!

    obesity wrote:
    It was really empty. Clicked on, nothing.
    But no prohibited signs, like these:
    Get info on folder, zero kb. Just one user account on each mac.
    I did navigate back several days prior to my Mac dying. Still nothing.
    Sounds like it may have been excluded, or perhaps damaged. 
    Just for future reference, it's always a good idea to keep "secondary" backups.  See #27 in Time Machine - Frequently Asked Questions for some suggestions.

  • Hard drive failed and replaced.  Now can't sync Iphone

    I had a hard drive that failed and can not sync my iphone with my new Imac.  I don't care about all the music, as I have that backed up, but I can't figure out a way to get all my applications sync'd. 
    I restore my iphone and backup through Icloud but it won't let me sync with my new computer. 
    Is there any way that I can do this? 
    I don't have to purchase all applications again right?
    Please help. 

    Just go to itunes
    connect ipod
    click file
    then go to transfer purchases this will transfer everything u have downloaded from itunes
    and anything u didnt buy from itunes just make a copy and paste it back in your new itunes

  • HT1329 Hi All - My hard drive failed and I am trying to move all my music from my ipod to the new hard drive. I am operating on Win 7 64 bit. Can anyone help please?

    Hi All,
    My hard drive crashed and is no longer usable. I just installed a new drive however, I am not finding any way to export my recorded CD's from the Ipod touch to the new hard drive. Can anyone help please? I thought by enabling syc with Ipod woudl do it but to no avail.
    Thanks

    I used a 3rd party program called copytrans http://www.copytrans.net/ that is not free to move my library from my ipod to my itunes library when I had to start from scratch.  After that happened I started backing up my music that purchased from the itunes store to a dvd so I would always have it if things went south.  Now I always backup my purchased digital music to an optical disc just in case plus everythng else I have is on retail cd's so I can just rebuild my library from scratch again if I have to.  You should also regularly back up your itunes media folder to another disc so your entire library will be backed up just in case you should lose your program drive.

  • I have a 27" imac (intel) my hard drive failed and I installed a new one. This is my first time dealing with this so I am having trouble re-installing the OS. Install disc spits out and ? mark with folder appears what am I missing?

    Like the title says. My 1 TB drive failed and unfortunately my computer isn't covered on the replacement program even though my hard drive is the one they are claiming to replace. So that is not a solution just to get that out of the way. So I replaced the hard drive. What I am having trouble with is re-installing my OS. I have 10.6. When I load it and restart it just spits it out and I get the question mark folder. What am I doing wrong is there a step I'm missing? I did do a back up to my Time Machine before the crash. Can I plug it into it and reload format? I'm new to this so any help would be appreciated.
    Thanks!

    Well, let's hope that nothing was jiggled out of place when you were installing the new hard drive. Your optical drive may just be out of alignment or the disc you have is "dirty." Get a lint-free cloth and some rubbing alcohol, then clean the disc as thoroughly as you can starting from the center and working outward in a concentric circlular motion. See if that helps. In particular clean the inner portion well.
    If this does not help, then you have a problem. You have opened the computer yourself. That action voids all support from Apple. If you take the computer in for service the store may refuse to service the computer. This is not related to your now expired warranty.

  • Hard drive failed, how can I reinstall Windows 7?

    The hard drive failed on my dad's laptop.  Replacing it isn't a problem, but I'm not sure how to get Windows 7 back onto it.  His laptop came with it installed already and he doesn't have any backup discs.  Will HP send discs so that I can reinstall the OS?  I'd rather not have to buy a new OS.

    Hi,
    You can order a replacement set of Recovery Discs using the link below.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
    If you have any problem with this link, order them directly from HP.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • HT1430 my laptop hard drive failed and no, it wasn't backed up.  (i know, i know) i've been able to get back everything i need EXCEPT all my notes.  they are current on my iPhone 5s.  how do i get them from my iPhone 5s to my laptop???

    my hard drive blew and no, it wasn't recently backed up properly.  i have gotten everything back except Notes.  i have up to date Notes on my iphone 5s.  how do i get those up-to-date notes from my iphone to my laptop?

    burgundybrazil wrote:
    My question is, is there any way to retrieve that voice memo lost during the update if it wasn't backed up?
    No. It's gone. And you can ignore the spamvertisements that are sure to pop up touting data recovery software. The only thing they are going to recover is your money... straight into their own pockets.

Maybe you are looking for

  • Sap netweaver abap trial version installation error

    Hi all, I have windows 64 edition. i am trying to install sap netweaver 7.02 abap trial version 64 bit.But it gives folowing error An error occurred while processing option SAP NetWeaver 7.0 including Enhancement Package 2 > SAP Application Server AB

  • Sound lag in with SWF in browser

    Hi, I am working on a presentation that synchs a voice track with animated text. When I view in Flash Player 8 everything is fine. When I view the SWF in Internet Explorer, the text lags behind the voice and seems to get slower as the presentation co

  • I I didn't purchased the item and it still charged me the money can you oay me back?

    I went in the app that I wanted to buy stuff in, and then, I cliqued on what I wanted to buy, it worked, but later during the night, when i got the fature of what 8 bought, it said I had bought 2. And I didn't want to of them. I wanted to. Uh songs f

  • PO or MIGO reference in Line item of cenvat clearing when MIRO posted

    Dear All, In J1IEX at the time of Part II posting in FI doc PO no is coming in cenvat Clearing line item. But when we post MIRO in that FI doc cenvat clearing line item there is no PO No which create problem in clearing the GL. I have refered the not

  • Cannot register iPod - help!

    i got an iTouch for my birthday, and i tried to connect it to my computer. It gives me the option to register it, but i can't find the button to register it. i only see a button that says 'register later.' it starts to cut off the words, like if ther