My hard drive failed, I'm still under warranty, but they won't send me a replacement

They say it's company policy. Apparently, they don't think I'm capable of doing it myself. If I want them to honor my warranty, I'm going to have to send my entire laptop to them so a trained professional can perform this delicate procedure.
I'd rather not do this.
There's an indeterminate waiting period, a risk of damage during shipping and, if my prior experience with these kinds of operations is anything to go by, a risk of damage during the actual repair itself. Plus, my warranty is up in a month, so if something does go wrong, I'm left holding the bag.
The reallocated sector count's below its threshold. The drive's done. It takes about 5 minutes for anyone to see this.
I've got a friend who worked at Geek Squad. He mentioned I could bring it to them and they'll help me out even though I didn't buy the computer at Best Buy. Something about having programs with manufacturers set up, or something. But the nearest Best Buy is almost an hour away, and his explanation didn't make enough sense to me for me to risk an evening.
Anyone have any suggestions for how I can get my hard drive replaced at minimal cost to me and risk to my laptop?

I've had Dell, HP, Gateway, IBM, Compaq, Lenova, and other computer manufacturer's send replacement drives to users as warranty replacements. They normally take your credit card number so they can charge you if you don't return the defective part by a certain date. I can't understand why Toshiba is so **bleep** about this. I don't blame you for not wanting to send in your laptop to have the hard drive replaced under warranty. Just get a Western Digital Scorpio Blue from Newegg, ZipZoomFly, or some other reputable online reseller and replace it yourself.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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HT1473 My laptop hard drive crashed and I lost my ringtones, but they're still on my iPhone. If I sync my iPhone with the reimaged hard drive, I'll lose the ringtones from my iPhone. Is there any way to transfer ringtones from my iPhone back into iTunes

My laptop hard drive crashed and I lost my ringtones, but they're still on my iPhone. If I sync my iPhone with the reimaged hard drive, I'll lose the ringtones from my iPhone. Is there any way to transfer ringtones from my iPhone back into iTunes?

Thanks, but ringtones not purchased from iTunes, created them just before computer crashed.just before the next scheduled biweekly backup.
I found and downloaded TouchCopy 12 for PC and was able to copy the ringtones from my iPhone to my Windows laptop very easily. It also enables you to transfer photos, memos, voice messages, etc.

I use an external hard drive as a Time Machine back up, but I want to use another external hard drive to save movies, photos on it, but it won't give me the option to save anything on the new external hard drive. Nothing is wrong with the external hard.

I use an external hard drive as a Time Machine back up, but I want to use another external hard drive to save movies, photos on it, but it won't give me the option to save anything on the new external hard drive. Nothing is wrong with the external hard.

Hi Clarkett99,
To use an external hard drive for your iTunes library, see the steps in this article -
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
iPhoto can be used in a similar way, follow the steps in this previous discussion -
how do I save photos and their albums...: Apple Support Communities
https://discussions.apple.com/thread/3744259
Thanks for using Apple Support Communities.
Best,
Brett L

I cracked my screen for my touch, it still works but the cracked is big and annoying . I'm still under warranty, will they fix it still?

I cracked my screen for my touch, it still works but the cracked is big and annoying . I'm still under warranty, will they fix it still?
It works fine. Some of my album covers are mixed up though, not sure its because of the fall. help me

It is very unlikely that Apple with replace your iPod under warranty since the warranty covers manufacturing and design defects. A crack screen is usually not caused by a defect. You can alway make an appointment at ter Genius Bar of an Apple store and ask.

My Charger is broken but still under warranty but I'm not near any apple stores, My Charger is broken but still under warranty but I'm not near any apple stores

My Charger is broken but still under warranty but I'm not near any apple stores, can I just call I send my old one back and they send me a new one

No. You must call and make an arrangement to return yours for a replacement. They will set up the return and send you a box and shipping label. Then you send your old charger, cable, etc. back. A new one will be returned to you.
Do not simply send something to Apple.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..

My ipod touch is still under warranty but the screen has been cracked for about 1month but the wifi has recently started to play up and wont work will apple cover this and give me a refurbished one whern i go to my appointment at the genius bar??

my ipod touch is still under warranty but the screen cracked about 1 month ago and just yesterday my wifi on my ipod isw playing up and not working very well will apple give me a new one at my genius appointment?

Very likely not. A bvroken screen is not covered by the warranty. It also shows abuse aht voaid the warranty for the entire iPod. Howecver, sometimes the Genius will exchange it at no cost. Otherwise yu will have to pay $99, $149 or $%199 depending upon the capacity,

Okay, my ipod touch has a cracked screen but it worked completely fine and then my ipod had a short in it to the point where i couldnt listen to music. i tried sending it back cause it was under warranty but they said they couldnt do anything.

okay, my ipod touch has a cracked screen but it worked completely fine and then my ipod had a short in it to the point where i couldnt listen to music. i tried sending it back cause it was under warranty but they said they couldnt do anything. so what now ? could i pay a lower price to get another ipod because if so i will .

Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Hard Drive Failed - Is there a seperate warranty?

My Hard drive just failed. It is a Toshiba, and I am wondering if the apple warranty is for everything in the Hard drive, or if there are seperate manufactor warranties that apply to their components? I really don't want to have to buy a new hard drive since I am out of warranty. But I was thinking maybe the hard drive has a 2 year warranty. Anyone know?
Powerbook G4 1.5 Mac OS X (10.3.9)

This is not specific to Toshiba or Apple, but in general, system makers have different options when buying drives.
Most big companies, like Dell and HP, buy OEM drives that come without an end-user warranty. Because the drive maker doesn't have to honor the warranty directly for the end user, these drives are cheaper.
However, sometimes drives that come pre-installed in systems are non-OEM and do carry an end-user warranty. This is mostly the case when there are too many drives in the retail channel, and the big distributors "flush" the channel by selling the excess stock off to system makers.
To find out if your drive carries a separate warranty, you'll have to ask Toshiba. The model and serial numbers are available in System Profiler.
Be warned, however, that replacing the Al PB HDD is not a trivial task... if you've never done something like this, I'd recommend asking an Apple-authorized service provider to do it for you.

MacBook pro boots to prohibited sign and apple has replaced the Hard drive and it's still didnt fix. They want to replace the hard drive AGAIN?!

I've had this issue for almost a month now, and they have tried multiple things to fix it from software re-installs to wiping the drive and they replaced the hard drive and cable but now that it is still not working they are suggesting installing another hard drive after it clearly didn't work the last time they replaced it. Help! I've contacted customer relations and the only thing she told me over and over is that they are working diligently to fix it. I'm a music teacher and that is currently the only computer i have and I use July to prep all my lesson plans and music. School starts august 18th and I feel like I'll be back in the store with the same problem again right when school starts. Any suggestions, ill probably be writing a letter very soon, any other suggestions?
Btw I have tried not backing up from time machine to rule out the possibility of something of mine corrupting it and it still did it.
Thanks for your help apple community!
David

Wholly Crap, No Joke, the lady from the apple store called me up at like 5pm and said "You know what?" and my reply was....... "what" and she goes, "You've been very patient and we understand you've been in and out in the last 3 weeks so we've decided to just give you a brand new computer" She gave me a brand new MBP! SO FREAKIN STOKED, my 2008 macbook pro for a new 2011 2.2ghz with 4 gigs of memory (Upgradeable to 8!!) The only downside is that since I use this for recording audio with Pro Tools well as recording audio with Pro Tools I needed the 7200rpm drive like my last one, and with her eyes i felt the "Beggars Cant be choosy" look flow upon me. But I shrugged it off and She actually told me to take this one, use it for the next week while the one she is ordering for me comes in!! So Bottom line IMHO (first time i've ever used that acronym in a forum) Apple Definitely has some awesome customer service!!
--this is one of those posts that I usually read and say "***, why cant that be me!!"
I <3 Apple.
David

My headphones have stopped working and I'm still under warranty but I've lost my reciept. But I still have the box to them. What can I do to get a replacement? Also I've only have had them since December

One of my headphone stopped working then the other one. From the question I was wondering if this matter could be resolved?

I've had Dell, HP, Gateway, IBM, Compaq, Lenova, and other computer manufacturer's send replacement drives to users as warranty replacements. They normally take your credit card number so they can charge you if you don't return the defective part by a certain date. I can't understand why Toshiba is so **bleep** about this. I don't blame you for not wanting to send in your laptop to have the hard drive replaced under warranty. Just get a Western Digital Scorpio Blue from Newegg, ZipZoomFly, or some other reputable online reseller and replace it yourself.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

I purchased two more tones but not on my phone. when I opened my phone in itunes on computer they show under tones but they won't play. they are faded gray with a dotted circle next to them. How do I get them to be black like my other tones and play

I also have 3
songs that are faded gray to that won't play

I downloaded one of the file explorer programs (iFunbox in my case) for my PC and deleted everything out of the "Purchases" folder on the phone's "Raw File System". After a couple of syncs with iTunes everything was back to normal. It appears that something was screwed up on the iPhone side that iTunes couldn't sort out. I don't think anything could sync from iTunes to the phone, not just the greyed out items.
This is why resetting and restoring the iPhone also works for a lot of people. It's overkill though, deletes your app data, and just wastes your time setting everything back up after the restore. Better to use the surgical approach of a file system explorer program on your PC to fix what appears to be a mundane data corruption issue.

Bought hpg61189 in uk. hard drive failed and us hp denied to configuration. what would be next step?

bought hpg61189 in uk. hard drive failed and US HP denied warranty due to UK configuration. UK HP very difficult to contact - quite a shell game. Any suggestions?
This question was solved.
View Solution.

Well, here is a place to download your own install disks (there is some work in making them but):
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/bd-p/Display
If that isn't your operating system just look on the right and click on it.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

Trade 2nd that's still under warranty for 3rd gen?

Am I able to trade my second gen 8gb iPod touch for a thrid gen? It's still under warranty, but I also have a reason to trade it. There is a crack under the home button. So am I able to trade my iPod touch second gen for a thrid gen, or will they just send me another second gen?

Are you talking about the Apple warranty? Or perhaps an extended warranty you purchased through another retailer? You need to look at the policy for whichever warranty you are referring to. If it's the Apple on then no, they will send you an iTouch of the same make that your current one is...refurbished most likely. That's assuming they cover your damage. Some extended warranties will simply refund you the amount you paid for the iTouch (or the current value) in the form of a giftcard so you can purchase another one or use the credit for other merchandise within their store. Some will repair or replace in the same manner that Apple would.

Iphone 4s error -1, purchased in April 2012 in the US...now I am in Greece and cannot get it repaired as it was purchased in the US and it is still under warranty.

Hi,
I purchased my iphone 4s in April 2012 in the US and after doing an update it now has error -1 and after many calls with techinicians nothing will fix it. I want to send it in for repair as it is still under warranty but I now live in Greece and I have been told that I cannot send it in as I do not have a US address for the replacement. There is no apple store in Greece and I have been to the authorised reseller here and they cannot help me as it is was purchased in the US.
What can I do????????

The warranty is NOT international. You will need to take it back to the US or send it to someone you know there to take it in for service. Apple will not accept an international shipment for service.

My lock button all of a sudden just got jammed. My phone is under warranty but I don't know how to get it fixed, My lock button all of a sudden just got jammed. My phone is under warranty but I don't know how to get it fixed

My iPhone 4S lock button is jammed. My iPhone is still under warranty but I don't know how to get it fixed. Someone please help me !!

Make an appointment at the Genius Bar at your local Apple Store. Or, see the information here:
http://www.apple.com/support/contact/

My hard drive failed, I'm still under warranty, but they won't send me a replacemen​t

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My hard drive failed, I'm still under warranty, but they won't send me a replacement