My hard drive failed last year and was replaced under a scheme at an Apple Genius bar. I couldn't access my data to erase anything and the apple guy said he couldn't guarantee its safety. Since then I've been the victim of fraud twice. Coincidence?
I was told the hard drives were sent to China for refurbishment and the guy was pretty flippant about my concerns. I couldn't erase anything beacuse I couldn't access anything. I had to sign a waiver. He acted as if I was getting something for nothing and should quit complaining. Now my bank account and credit card have been compromised and it just seems a little too coincidental for my liking. Every single piece of my life was stored on that hard drive including photos of my kids and it makes me sick to think that someone could have accessed it. I think Apple should be more responsible and caring about their customers concerns. I have an ipad, imac and ipod touch and we have have other Apple laptops, phones, ipads and ipods in the family. I'm not sure I would happily buy any more items after such poor customer relations. I would rather have kept the old hard drive but apparently this wasn't an option. Fuming. Can't even remember half the accounts I've opened but will have to settle for changing all banking details. Buyer beware...
No hate. Not sure where you got that from. Just stating facts as I know them about the people employed at the Apple stores.
Yes you ARE, were, accusing whoever took in or had access to your old drive as the person or persons that is accessing your data to commit fraud against you. That is exactly what you stated in the title.
I think you are slightly paranoid.
TheNic767 wrote:
Wow so much hate! I never insinuated that the guy was a genius or not, I just mentioned the name of the service. I also was not accusing him or an apple employee of fraud. My concern was that it would be compromised after its arrival in China. I have also been told by friends way more IT literate than me that removal of data from a failed hard drive is relatively simple with the right equipment and skills. Of course I am no genius in these areas myself and don't profess to be but I would expect a rather more sympathetic ear from the staff and possibly an explanation on the unlikelihood/likelihood of my data being stolen. Unlike the character assassination I appear to be getting from you. Thanks for your help. Have a nice day
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