My hard drive was replaced, I cannot log into my account

My MacBook Pro fell, and I had it repaired by Micro Center, which amounted to them replacing the hard drive.  Now, I cannot figure how to do anything with my Admin Account (System Preferences --> Accounts --> User (Admin).  I have no password that works when I try to unlock the access.  Micro Center seemed confused that there was a password, and said they do not 'add' passwords (suggesting they never understood my question, and I did not have the laptop with me to show them).  I cannot use Disk Utility from the startup CD, because, well, Micro Center's tech never returned the CD to me when I picked up the Mac after the repair; apparently he must have lost it (I had included it w/ the laptop because it was the only way to turn on the laptop after the hard drive broke).
Any other suggestions for me to access the Admin account on my own laptop?  I tried typing "Admin" as the password (that worked on a prior mac, I think). Thanks. 
p.s. It's a Macbook Pro purchased in 2010 running OSX 10.6.3.

Ross Elliott wrote:
It is very telling that I can find the right answer in one minute on the internet using this forum, instead of driving, parking, waiting to talk to a tech, and still not getting the right answer.
Thank you!  Worked perfectly.  Doh.  I should have come here first; but, I suppose it was still worth bugging MicroCenter (again) about losing my CD startup disk.
You should still insist that they return your disc, or buy one for you. It will be needed when it's not convenient for you to go and buy one.

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