My harddrive crashed but the Geek Squad said they saved my music. All 1581 songs are still listed in my iTunes, but can

Geek Squad saved my music, but now when i try listening to a playlist, 19 out of 23 songs cannot be found. the message states the song couldn't be used because the original file could not be found. I;m then asked if i want to locate it. WHen I choose Yes, it just takes me back to my iTunes.
Any ideas? I don't want to lose all of my music.
Thanks!

Depending on how the Geek Squad recovered your data the files may not be quite where iTunes expects to find them. The usual reason for missing files is that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
When you get things fixed make a backup.
tt2

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HT4848 Hello- My laptop needs the OS X recovery run. Can I download the software directly to a thumb drive without affecting my desktop unit? The Geek Squad said they need to wipe my hard drive and re-install the operating system. Thanks.

Hello- My laptop needs the OS X recovery run. Can I download the software directly to a thumb drive without affecting my desktop unit? The Geek Squad said they need to wipe my hard drive and re-install the operating system. Thanks.

They already damaged you Mac by fooling with the BootCamp partition without knowing what they were doing. I wouldn't suggest haveing them help you do anything.
Here is the article that describes the Recovery HD: http://support.apple.com/kb/HT4718?viewlocale=en_US&locale=en_US
First, see if you can boot into the Recovery HD. Restart and hold down cmd-r until you see the gray screen. It should boot into Recovery. If your Mac shipped with Lion or Mountain Lion, it will boot into Internet Recovery if it cannot boot into the Recovery HD on the hard drive.
They should have tried this at the store.

My hard drive was replaced last week. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. they reinstalled everything on the new hard drive including iTunes. When I opened I tunes, my playlists were missing

My hard drive was replaced last week on my macbook pro. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. They reinstalled everything on the new hard drive including iTunes. When I opened I tunes, i had some but not all my songs listed. All my playlists and purchases were missing. I attempted to sync my iPod so my playlist and information would be reinstalled but iTunes does not recognize the iPod to allow it to sync.

Hello Boylen33,
I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead.
I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store. Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

My ipod touch is disabled for over 21 million minutes and it wont let me restore it or put it dfu mode. I even took it to the geek squad and they couldnt fix it. Please help me.

I forgot my ipod touch's passcode and it died. After a couple months i pulled it back up and it was locked out for 21 million minutes and i looked it up on the internet and couldnt fix it with anything. I then took it to geek squad and they couldnt even fix it. Dfu mode wont work, cant connect it to itunes, cant restore or recover it. Please help me.

Use Device Firmware Mode...
1.     Turn off your ipod To do this, hold the home and sleep buttons for 10 seconds, ignore slide to power off message.
2.     Release the power button when you see the apple logo (keep holding the home button)
3.     Keep holding until you see a message.
Now restore from a backup!
Alternatively you can wait!

I was prompted to download on my iPhone the new iPhone software ap. Upon doing so, my playlists came off my iPhone. They are still listed in my iTunes, but I cannot figure out how to get them from my iTunes to my IPhone. When I switch to synch by playlis.

How do I get my 300 playlists back on my IPhone after installing new IPhone software? The playlists still show in my ITunes on my computer but not in my IPhone. When I switch to synch by playlists and begin checking off the lists, the memory bar fills up. These lists are suppose to be in the ICloud and not go against my memory . I had access with my playlists to more than 18,000 somgs on my IPhone until this new Apple IPhone software update came alg. What do I do?

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

HT1923 I had a computer crash with Windows XP. I was able to copy all my songs are on to a ZIP Drive. My iPod is up to date. I bought a new computer with Windows 8 and I installed iTunes. How do I import all of my files and playlists from my iPod?

How do I recover from a crash?

Hey Captain Kenny,
I would follow the External drive section in this link to transfer the music to your new computer:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Welcome to Apple Support Communities!
Have a good one,
Delgadoh

My hard drive crashed and all my songs are gone except on my ipod. how can i get them back on my itunes librarary

How can I load my songs from my ipod to my computer since my hard drive crashed and my librarary on my itues account wasn't carried over?

Recover media from iPod
See this post from forum regular Zevoneer for options on moving your iPod data back to your computer.
tt2

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

I need help - songs are still on the ipod but dont show up

my itunes crashed the other day and suddenly all the files on my ipod were gone. now when i connect it, itunes doesnt recognize it anymore, but i can see from the space left info in the finder that the songs are still on there. using ipod viewer, it even loads the songs to a certain point. unfortunately, a message comes up about an error reading the ipod. now my question is, is there any way or program to extract all those files from my ipod or do i really need to restore it?

yes i did. that was actually what i did when i had my ipod connected to the computer and itunes froze which lead to all my stuff getting deleted. so NEVER do this while your ipod is connected to your computer. thanks for your reply.

I have just downloaded itunes 10.6 and in the process my "podcast" option under library has disappeared! The files are still on my laptop. I can also see some of my recorded music in my itunes library but can play them - there is an exclamation mark next

I have just downloaded itunes 10.6 and in the process my "podcast" option under library has disappeared! THe files are still on my laptop. I can also see some of my recorded music in the itunes library but can't play them - there is an exclamation mark next to each track. Basically I can't use itunes - is the only option remove and replace? Thanks in advance

Visibility of the Podcasts section is controlled from within the Edit > Preferences dialog.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
Missing tracks
Typically this can happen because a file or folder is accidentally shunted to the wrong location. iTunes can also get confused if it expects to be talking to an external drive which isn't there. If will often reset the default media folder location and may have trouble finding files in the old folders.
Select one of your tracks that is missing in action. Press CTRL-I to Get Info. Cancel when asked to try to locate the file, then look at the location given on the summary tab. This where iTunes thinks the file ought to be? Now find out where it actually is. Post back the two locations for comparison. I should be able to give you some steps to reconnect everything once I can determine which of the things that might have gone wrong is most likely in your case.
When you get it all working make a backup!
tt2

I recently bought a new laptop because my old one crashed. The only backup I had for my music was on my ipod. My new computer will not recognize the ipods music and I can't transfer anything. What do I do???

I recently bought a new laptop because my old one crashed. The only backup I had for my music was on my ipod. My new computer will not recognize the ipods music and I can't transfer anything. It keeps asking me to sync the ipod to this computer, but I'm scared to lose all my music. I want to transfer some of the music onto my iphone but I can't. I'm very frustrated and wish I knew more about computers at the moment!?!? What do I do???

You will need the help of some sort of 3rd party software to help you copy the content from your Shuffle back to your PC. Once you have done that, you can reimport this music into iTunes and configure it to sync to your new Shuffle.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

When I connect my ipod to computer and open itunes, the songs on my ipod do not show up on the itunes library...it is blank...songs are still on my ipod but don't seem to show up on computer..help??

When I connect my ipod to computer and open itunes, the songs on my ipod do not show up on the itunes library...it is blank...songs are still on my ipod but don't seem to show up on computer..help??

Download this for getting media off your ipod!http://www.macupdate.com/app/mac/19890/ipoddisk
Hope this helped!

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder?? itunes did not prompt me to move file to trash nor is there an option??

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder. itunes did not prompt me to move file to trash nor is there an option to remove file to trash bin. How can i delete songs from both the itunes and hard drive at the same time?

aespinoza2210 wrote:
could it be in the itunes folder or does it have to be in the itunes media folder, which is within the itunes folder??
A Espinoza,
The iTunes Media folder is set in Preferences > Advanced, and is the key to most iTunes folder organizational activities. So I doubt that the automatic deletion will work for files that are somewhere else within the folder structure.
However, I have not experimented with that issue in quite a while, so you are welcome to give it a try in iTunes 11.

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of the

I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of these ids are obsolete and I have no access to those accts. The songs all played on my old computer without prompting me for a password.
Any ideas how I can get around this hassle and get them all to play? We're talking about 800 songs that are being obstinate. The new computer is authorized under my "new" Apple id, which I have used for years.

Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

HT201365 When I upgraded my iPhone 4s to IOS7, I lost all my app icons. Where did they go? Interestingly they are still listed in notifications and I could play words with friends when I got a message on the home screen that it was my turn (but still no i

When I upgraded my iPhone 4s to IOS7, I lost all my app icons. Where did they go? Interestingly they are still listed in notifications and I could play words with friends when I got a message on the home screen that it was my turn (but still no icon)

Hey linfrommi,
Thanks for the question. I understand that you are having trouble locating some application after the update to iOS 7. To troubleshoot this issue, let’s reset the home screen layout of your iPhone, which should move all of your applications to the second “page”:
Reset iPhone settings - iPhone
http://help.apple.com/iphone/7/#/iph7a2a9399b
Reset Home Screen Layout: Returns the built-in apps to their original layout on the Home screen.
Thanks,
Matt M.

My harddrive crashed but the Geek Squad said they saved my music. All 1581 songs are still listed in my iTunes, but can

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