My HD is not mounting. Please advise

My External hard disk is not mounting. Need advise

Why are you using FAT? to share files with a Windows PC? For that you could still use NTFS for OS X from Paragon which supports read and better support for mounting (Mac supports read only and can be poor at mounting externals)
Any new drive you get, should be erased and reformatted and not left as is. Also be careful or avoid installing any software that came with the drive enclosure. Try to avoid most name brand external drives or do a bit more research.
And there is Paragon HFS for Windows to access and read/WRITE those Mac native format.
FAT is not as suitable.
Windows also checks for errors, but it will tell you what it found and make suggestions and not leave it unmounted or greyed out usually.
If you do get itno a situation, use WD Lifeguard to zero out the ENTIRE drive. OS X can leave a drive so you may need to try Quick Format, full, and Extended test to get a drive back to "healthy" and normal.
Also have two or more backup sets. Clone, TimeMachine etc. Data Rescue 3 (PC and Mac) and another drive to recover files you can't backup or read and don't have backups. There may be other just as costly $90 range programs to help.
Paragon Software also has a program to non-destructive convert drives between HFS <=> NTFS if you want and don't want to copy t he drive to another drive and willing to take chances.

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I am using my iphone 4s here in dubai.Do i have to install any application to use siri..?? Coz i tried using them and i alwayz get ans which are not relevant.Please advise.

No Siri is preinstalled. Check you have enabled Siri correctly in Settings>General>Siri>ON and ensure you have completed the My Info correctly. Siri uses the information in your My Info which is taken from your contact card to respond. Also Siri is still in beta and currently uses limited languages i.e.
English (United States, United Kingdom, Australia)
French (France)
German (Germany)
Finally just check your restrictions in Settings>General>Restrictions>Siri>ON

Anyone having issues with importing CR2 files into lightroom 5 as error message comes up saying "Some import operations were not performed". please advise what is a solution please

Urgent please
anyone having issues with importing CR2 files into lightroom 5 as error message comes up saying "Some import operations were not performed". please advise what is a solution please

Sounds like the folder Write permissions issue described here with a solution:
"Some import operations were not performed" from camera import

HT1222 I am using old iphone 3G with capacity of 8GB memory, when ever I try to download any application it is telling it require newer version of software or iOS 4.3. can I get this software or not. Please advise.

I am using old iphone 3G with capacity of 8GB memory, when ever I try to download any application it is telling it require newer version of software or iOS 4.3. can I get this software or not. I even restore my all my software online, in that process I lost my contacts, photos, notes & mails stored & saved in my iphone. After that also no use, Please advise how and where can I get that.

Iphone 3g can only go to 4.2.1
Sorry

G4-450 DP with a 22 inch clear Cinema display will not work, please advise

Hello all
I can not seem to get a G4-450 DP to work with a 22 inch clear Cinema display, i even have one of those dr.botts wich i normaly run a 2nd 15" clear display.
What happens is that it starts up and then goes black,
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Hi-
Could you check your system profiler for graphics, and post the model of the card that you have? The stock card is the Rage 128 with the following specs:
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You say you have a DVI port (along with ADC) so, I want to clarify the card model.
You also state that the display worked once- in what configuration? Connected alone? Through the Dr. Bott's DVIator? That means from the DVI port to an ADC connector on the screen (but the 22" is a DVI connection)?
I found the following quote on the Dr. Bott's page:
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Generally speaking, when a display goes black after the gray screen, the graphics card isn't compatible, or the necessary software/drivers are not installed.
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Quicktime simply does not work, please advise!

Howdy folks,
There must be something wrong with my Macbook Pro Version 10.6.2, perhaps its too old to allow QuickTime to work? Maybe I need to buy another Macbook thats more up to date?
When I open QuickTime player from the Applications folder, it appears in my dock, but nothing else happens. There is no window that actually allows me to do anything with QuickTime. This could be normal, but I am not sure.
I've been trying to play this movie: http://club2009.upa.org/videos/open-finals for a while now and all that happens is the QuickTime logo appears where the video should be playing. I followed the link at the bottom that says something like 'Problem viewing videos? Download latest QuickTime player'. So I downloaded the latest QuickTime player from the site and during the installation, this message appears:
'QuickTime can't be installed on this disk. This version of QuickTime 7 can't be installed on this disk because QuickTime X is already present. Please us Software Update to install the appropriate version of QuickTime for your Mac.'
This is quite frustrating. Please help!
Many thanks, in advance.

Sloppy html page code and older codecs may be getting in the way:
http://video.upa.org/videos/club2009/Club09FinalOpenRevolverVsChain.mov
It's a huge file but it opens and works for me when I copy/paste the URL (above) into the Open URL dialog window of QuickTime X and 7.6.6 (requires Snow Leopard 10.6.3).
Run Software Update on your machine.

Im living in qatar using ooredoo network and the 4g on my iphone 5 is not working please advise

4g on my iphone 5 is not wokring im living in qatar and im using ooredoo network please advise

Look at the page I linked to. It's possible it's out of date, but just because they have LTE does NOT mean that they currently support LTE on the iPhone.
IF they do, the question becomes 'where EXACTLY' did you get the phone?
If it came from another region, for example, the US, it may not be compatible with the LTE network you're trying to use.

I have a new iphone 4 but have a problem in that the network reads Sim not provisioned, please advise how to overcome this problem?

My new iphone has been recognised by itunes, updated the software but unable to connect to a network, on checking "Network" the phone is searching but to no avail. In "About, Network, there is a statement reading SIM not provisioned". I have no idea what this refers to perhaps someone could advise?

I've managed to speak to someone who knew what he was talking about and having confirmed the original sim on my iPhone 3 followed by confirming the number on the iPhone 4 Micro Sim he advised that the new micro sim had not been activated. As a direct result we'll head off to one of their support offices to activate and hopefully pass on the iphone 3 to another of our employees after a reset of course!

Some NTFS drives will not mount - PLEASE HELP

For years I have heard "Apple fan-boys" preaching about how MAC is much better than PC. I am one of the idiots that bought into the hype, and I am regretting it tremendously. I spent over $4000 this month converting my family's computers from PC to Mac, and I am finding it to be one of the biggest mistakes of my life. I have had nothing but problems.
My latest and greatest problem is getting my Mac(s) to mount and read some NTFS drives. I know NTFS does write on MAC without external software, but I am not trying to write NTFS with my Macs. I bought a Glyph 8TB external hard drive that is formatted for Mac. I am simply trying to take five different NTFS external hard drives, and drag their data onto my new 8TB Glyph drive that is formatted to Mac. Here is where it gets weird. I have 2 Samsung 500GB drives (NTFS) that mounted automatically, read and data transferred to my new Mac formatted drive (HTP+) without any problems. But I have 2 Glyph 6TB (NTFS) drives, and a Toshiba 2TB (NTFS) drive - none of which will mount. They didn't mount automatically, like the Samsung drives. They do all show up in disk utility, but when you click "mount" is gives you the "mount failed" error (with the "repair" option grayed out, and unavailable). When plugged back into a PC, all three of the drives function perfectly - so clearly the drives are fine. I would greatly appreciate it if anyone can help. I have spent an entire day of my life searching forums for resolutions on this one simple issue. I see a ton of people are having similar issues. Unlike PC forums that have always been easily able to resolve my major issues with a quick search, it seems that these NTFS mounting issues have Apple, and the entire Apple community, stumped.
To anyone considering the Mac vs. PC conversion, think long and hard before you convert to Mac. The Macs are more fun for video, music and photo editing. But for every other practical application I find that PC was much better. I am regretting giving Apple over $4000 of business. I wish that I could return all 4 Macs that I purchased.
My relevant system info:
Macbook Pro 13"
Intel i7, 8GB memory, 750GB HD
OS X 10.9.4

I can't seem to find a way to edit my initial post (stupidly, it only shows the edit tab on replies). I just want to correct the 6th sentence of my original post. It was meant to read:
"I know NTFS does NOT write on MAC without external software, but I am not trying to write NTFS with my Macs."

I am running Windows 8.1, adobe will not launch, please advise

Can anyone help me resolve why acrobat 10 will not launch in windows 8.1, thanks

Moving this discussion to the Acrobat Installation & Update Issues forum.

I web has ? on it and will not open. please advise. thanks

what is wrong? it was fine last week...

Do a Customized installation and select only iWeb to be installed. This will affect only the iPhoto application and not other files. You first delete the current application and all files with "iWeb" in the file name that reside in the HD/Library/Receipts folder, reinstall iWeb from the disk it came on and reapply the latest updaters.

Does mac pro need an anti virus or not? please advise thanks

hi i'm new mac pro user i would like to ask you if i need to buy anti virus to my computer
thanks

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
For more information about Gatekeeper, see this Apple Support article.
4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow these guidelines, and you’ll be practically as safe from malware as you can be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

Certain symbol fonts installed but not working, please advise

I'm trying to edit an entire website in Flash that uses Zapf Dingbats font symbols. I had upgraded my computer since last working on the website and had not re-installed the font, so I did so with my copy of the font suitcase. FontBook installs and displays it correctly, but no applications on my Mac will display the font properly—when I select it, I just get regular alphabetic characters. I tested some other fonts and found another that does the same thing: Apple Symbols, which was pre-installed on my computer. I tried restarting to no avail.
What could be causing these fonts not to work properly? Thanks in advance!

Oh thank you so much for this tip! It does work to insert symbols from all the various fonts that offer them, but it doesn't explain why one can no longer choose Dingbats from the font menu and type the various characters, nor why all my Zapf Dingbats symbols in all my Flash animations now show up as "+" symbols (and Flash warns me that Zapf Dingbats is not installed on my system when opening the files, even though it is).
However, your tip has allowed me to find the symbol I need in Pages, then copy and paste it into Flash. I will have to replace dozens and dozens of instance of this symbol in my Flash files, but at least it works!
Thanks again for taking the time to help.

I transfered my profile to a new computer per instructions on this site but the Idenity Safe passwords did not transfer; please advise.

Transferring from Windows XP to Windows 7 and using Firefox 3.6.24 on both computers. Everything in the old profile transferred except the Idenity Safe login info.

Profile doesnot save your identity safe password, there are different way to backup identity safe
See;
* https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=kb20100422131249EN_EndUserProfile_en_us&product=home&version=1&pvid=f-home
Firefox 8
* getfirefox.com

How can I get FireFox 4 to be able to handle a number of videos open in a number of tabs. FireFox 3.6 could handle this but Fire Fox 4 , no chance. Please advise. Kind Regards.

On Windows XP.
I watch videos on CNBC and on FireFox 3.6 I use to right click and open up videos in new tabs and there was no problem, they also only started when I clicked on the tab to view the video which was good because it meant I did not have to go through and pause them. But FFox 4 can not handle multi vids in multi tabs, or at least mine can not . Please advise what I can do to fix this. Kind Regards.
It was a job to get the trouble shoot info as FFox all woking very slow and jumpy.

Firefox tarballs from Mozilla Org use prefs within Firefox for updates. The "toggle" for not automatically updating - '''app.update.enabled''' and where to look for updates - '''app.update.url'''. The first needs to be '''''false''''' and the second could be a '''''null''''' string, do an update can't be found.
''I use both prefs to keep Firefox from updating by itself. I install each new version of Firefox as it is released, and keep the older versions around for reference purposes. Those prefs are the same since Firefox 1.5 came out.''
The versions of Firefox that are part of an operating system installation usually are that OS's own build of Firefox, and don't use the same update setup as Mozilla uses, in most cases. I am not familiar with Cent OS, but Ubuntu and Debian look for Firefox updates and from their own program repository servers outside of Firefox - as with the tarballs from Mozilla.

External hard drive that not mount

I let my external 1TB WD Elements fall down and disconnect and after that I can not mount it anymore.
I am on 1068 17" MBP.
Under "System Profile" there is a connected HD:
but on "Terminal" it is not listed:
"Parallels Desktop" can see it but not mount:
Please, help me !

Hi,
As you've discovered, listing a HDD and mounting it are two different things. I think it's clear that the HDD is, for all intents and purposes, dead. Either the controller board and/or seek/write heads and/or the platter/s itself have been damaged in the fall. I'm sure that's not what you want to hear, but I suspect it's true. If so, there is no easy way to resurrect it. It's slightly possible a very expensive data recovery service could extract some data, but I wouldn't count on it.

My HD is not mounting. Please advise

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