My hdfc net safe virtual credit card - apple says thers a problem with my previous purchase when actually theres none.. Can't update my apps.
Hi all u wonderful iPad users,
My Indian counterparts who are as conservative as I am, and do not use any credit card...
I use a virtual credit card for every purchase on app store.
Off late, I m getting a message from apple that there was some trouble with my previous purchase ( when actually there was none) ... And my apps are not being updated due to the virtual credit card hitch ...
Any body experience same problem..if yes, then how to tackle it?
Thanks in advance
Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
This is a question,The pop up says there's a billing issue with one of my purchases of apps that all where free to download I can't update also any of the very few free Apps I have
Bigbenfromny wrote:
...The pop up says there's a billing issue with one of my purchases ...
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Why is my application ot updated.
Have you previously bought items when you didn't have sufficient money on your account ? If not then try contacting iTunes support and ask them why it's appearing (these are user-to-user forums, nobody on here will know the actual reason) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then possibly Purchases, Billing & Redemption
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could you please get back to me as soon as possible , there is an update I have been anticipating for a about two months now and it is coming very soon.
This is a user to user forum; there is no one from Apple here to get back to you. Apps and music are forever associated with the Apple ID account they were purchased with. There is no way to transfer them to a different account. That is why Apple lets you change the email address associated with your account without having to get a new account. If you didn't do this, but instead got a completely new account, you are out of luck. You can still go back to the old account and just get a new email address for it.
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I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3
What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?
Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?
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