MY HP 2840 will not print, receive faxes, or scan documents. Do I need more memory?

I have windows 7, 32 bit operating system. I was getting error messages that said page too complex, even with simple documents. Now, I'm not getting that message on the printer screen, but on the computer screen I get "error printing" when I click on the printer icon. If anyone has a solution, please help me with this. I've already reinstalled the printer and drivers several times. Not sure if I opted for the correct driver. I've been told that perhaps I need to add memory to the printer. If this is the case, how do I go about doing that?
Thanks for your help!

Hello there! Welcome to the forums @conniew8986
I saw your post about how you cannot print, however scanning and copying works fine.
I have a few things to ask you and some things to try.
Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result:
How is the printer connected (USB/ wireless/ wired/ Bluetooth)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
Run the Print and Scan Doctor and include the results.
Did you make any recent changes to your set up (physical move, upgrade, downgrade, new software installed, new router, etc)?
Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
Have you completed all Windows Updates?
Have you tried using a different USB/Ethernet cable?
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

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Hi Willia,
Welcome to the HP Support Forums! I see when your HP Officejet Pro 8625 enters sleep mode, you are unable to receive any incoming faxes. The senders will receive a 'no answer' error. I understand your printer will wake up from sleep mode if you send a print job.
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http://www.hp.com/cgi-bin/hpsupport/index.pl
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Welcome to the HP forums!
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Go to Solution.

Hi clarowl,
Do you receive an error when trying to print the PDF files, or does the printer give no error and just not even attempt to print?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

MY HP 2840 will not print, receive faxes, or scan documents. Do I need more memory?

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