My HP 5514 has recently stopped printing in black.

My HP 5514 has recently stopped printing in black. The colors do print. I tried a new black cartridge which did not help. I always use HP cartridges. I have tried all the suggestions on the HP website. These include cleaning the printhead several times, cleaning ink smear, resetting printer, venting cartridge, etc. Unfortunately, my printer is out of warranty. Also, when I try to align the printheads, I receive a message that they have not been aligned. The alignment page does not include anything in black so this may be the reason. I do not find a latch handle to remove the printhead so I cannot remove it to clean it more thoroughly. Any further suggestions or tips would be very much appreciated. I noticed that other suggestions were sent by private message to other customers. I would appreciate those suggestions also if applicable.

@jelino
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP

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This question was solved.
View Solution.

Start by following the troubleshooting steps in this document, especially check the vent as shown in step three of Solution Six.
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My HP 5514 has recently stopped printing in black.

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