My hp 8500A will scan with the hp scan program, and save, but I can't open the document
Using the HP Scan in my HP Program, I can scan a document with my HP Officejet Pro 8500A Premium P/F/S. The HP Scan program shows me a preview so I know it scanned correctly, and I can save the document as what I want, but when I try to open the saved document, right now I've been saving it as a PDF file, my PDF program will not open the document. I get a message that the PDF program can not open. Help, please
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Welcome to the forums horizonjeana,
I understand you are unable to open your PDF's to view them after they scan however, the scan preview is working fine. I would suggest updating Adobe to see if that helps!
Open Reader or Acrobat.
Choose Help - Check For Updates. If a new update is available, it installs automatically.
Once installed, restart you computer.
Try to print the PDF again.
http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
I hope that works, let me know your OS if the issue persists.
Help to find which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Happy Friday
R a i n b o w 7000I work on behalf of HP
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