My HP Envy 120 won't scan to Mac

I successfully connected the HP Envy 120 all in one printer to my MacBook air and have been scanning for a few weeks now. However, although the overview scan still works, when I click on Scan, I just get the message "done scanning selected areas" - nothing gets saved. Where have I gone wrong? Checked all software is up to date. So frustrated because it took me ages to work out how to get everything set up in the first place!!!
Please can anyone help?

Thanks - but this is getting a bit beyond me - I just wanted a plug and play! It's still under warranty so I will take it back to John Lewis and ask them for something more compatible with a Mac.
Thanks anyway!

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My HP Envy 4504 won't scan. Windows Vista Home Basic 32-bit. Has worked well in the past. Print-scan doctor says it's all set up, but "test scan" gets an error message. Wireless printing works. Tried re-installing, rebooting and turning firewall off. Printer dialogue box lists computer but says computer not responding. Windows Photo Gallery finds the device but returns error messages "no items match your search" > "failed to initialize selected paper source"when I actually try to get a scan. Control Panel scanner test passed.

Hi @enjayjay
Although the Print and Scan Doctor is reliable, I suspect despite what it says, there may be a software issue.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstalling the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and install the software from here; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers
Please let me know the outcome of these efforts.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 4500 Won't Scan

My HP Envy 4500 won't scan. The information window shows "Now scanning..." and then just sits.
I have run the HP Print and Scan Doctor. It goes to "Finding and fixing scanning problems" and the status bar just freezes. The Envy information window also says "Now scanning..." and is likewise frozen.

Additional information: Scanning has worked in the past.

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
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Click the Apple icon (   ), and then click System Preferences.
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Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
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Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp envy scanner won't scan

I bought scanner today if I print from comp.it prints great but when I scan to print to paper the preview is showing a page filled with all black or all color depending which I want and that's what it prints it won't print whats in the scanner

Hello @gemino,
Welcome to the HP forums.
I understand that you are having problems scanning/copying with your Envy 120.
I would like to help.
Try going through the following document.
Copies or Scans Have Vertical Bands, Lines, or Black Pages
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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The HP envy 4502 will not scan or copy . It prints fine. I updated drivers. I've uninstalled and reinstalled . Downloaded the hp print and scan doctor which ran for 8 hours with no results. I've also done the printer reset. Nothing seems to be working.

Hi kblbtb.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Wendy7
Welcome to the HP Community Forum.
Try restarting everything, including your home network Router.
If that does not work, then you might try reinstalling the printer App on the iPad. I realize that is extreme, but the app connection is whonked and the app is talking to the "old" setup. It needs to know things are OK.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
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Thanks for all the tips on trying to determine the problem.
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Hello , Welcome to the HP Support Forums!
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This question was solved.
View Solution.

Hi Mark,
Great to see you are up and running now.
Such an information is available within the online documentation at hp.com:
Scanning additional pages is supported at 300 dpi or lower.
http://support.hp.com/us-en/product/HP-ENVY-4501-e-All-in-One-Printer/5304875/model/5368518/document...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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I was able to get this working again...
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Hello there! Welcome to the forums @RobertLW
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A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi there @BillSpohn , welcome to the HP Community,
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Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My HP Envy 120 won't scan to Mac

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