My HP Envy 4500 does not print text in black ink

I bought my printer this summer, it is only 5 months old.
Now it does not print black ink. Text in black does not appear when printing, every other colors appears.
I've cleaned printerhead with software installed (HP doctor), but it did not solve the problem...
I used the CD when I installed the printer/drivers, and I have updatet software when asked by "update manager".
I have not had this problem earlier, it has just occured last weeks...
What can be missing here? Can someone help?
If the printerhead is broken, can I have a replacement sent to me, or can I pick one up at the store I bought the printer?

Hi @jb-thom69
i appreciate the efforts you have made to resolve the issue. At this point, I suggest calling HP.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

New out of box Laser Jet M252dw does not print color, only black

New out of box, M252dw does not print in color and I can not find any option off to account for that.

Hi , Welcome to the HP Forums! I understand that you cannot print color with your HP laserjet M252dw, on Windows Vista. I am happy to help! Please, try the steps within this print quality guide, Fixing Print Quality Problems for HP Color LaserJet Pro M252n, M252dw, MFP M277n and M277dw Printers. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

MY photosmart B 210 is not printing with the black ink at all. Pages are coming out blank

Print report says ink is low in the colours but they do appear on the sheet but no black ink at all
It is a relatively new cartridge and genuine HP ink. Stopped suddenly
Pages from print or copy are coming out blank.
Tried to clean print heads and it says
Print System Failure : Oxc19a0003
and tells me to switch printer off and back on which I have now tried but getting the same message!
What does this mean?

Hi @BrendaMC,
Welcome to the HP Forums!
I noticed that your HP Photosmart B210 printer is not printing black ink, and that the pages are coming out blank. I am sorry to hear this, but happy to help!
I would suggest to go through the following guides:
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Plus e-All-in....
'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M....
Ink Usage in Inkjet Printers.
Hope these guides are helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP Envy 4500 is not printing with USB cord

Hi! I recently bought an HP Envy 4500 printer for University and I can only use it with a USB (as University Wifi is private and won't allow printers). Up until now, it has been printing fine with the USB. I tried it today, and it refused to recognize there was a printer. I unplugged, replugged, shut of the printer, shut off the laptop, everything, but it refused to connect. it says "printer is not connected" when I tried to print class notes. I don't have any software on my computer, I'm pretty technologically challenged so I didn't know if I needed any. Why is this happening? How can I fix it? A printer that doesn't print does me no good, especially since I can't utilize ePrint or wireless. Thank you!

Hi @rlvenkat , and welcome to the HP Forums.
I see you're having issues printing via USB cable. I would love to help!
I would suggest unplugging the USB cable, and deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 series Full Feature Software and Drivers, and reconnect the cable when prompted.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

Hp envy 4500 will not print from windows 8. Thinks it prints, but it doesn't.

Am trying to print from my Toshiba laptop running Windows 8 to my HP Envy 4500 wirelessly. Works fine from my ipad, works fine from my desktop and laptop running Windows 7. I have uninstalled and re-installed the printer driver 5 times. Printer is recognized, has an IP addrress, and will print an internal test page. When I print to it from my Windows 8 machine, the file goes in the queue, gets a port, and then disappears as if it was printed. Nothing prints. Please help, this is SOOOOOOOOOOOOOOOOOO frustrating.
This question was solved.
View Solution.

Having same problem with my Toshiba laptop windows 8. Will not print from laptop, printer prints from ipad, and iphone.
Deleted and reinstalled several times as well both ways with disk, and wizard.
still unable to print from laptop, have to email everything to ipad in order to print.
so annoying and frustrating.............

HP Envy 4500 Will not print legal sized

I have an HP Envy 4500 and Windows 8, and I am trying to print a legal sized document from Microsoft Publisher.
The document will only print half of the page.
When I first purchased the printer, I asked if it was compatible with Windows 8 AND if it would print legal sized, and was told yes. When I began using the printer, it was printing legal sized just fine, not it's only printing half the page.
I have looked under all the settings, everything is set to print legal, the only thing that is not set to legal is under the Network Properties, under the "General" tab, where it says available paper - letter. I cannot get that to change to legal, and am not sure if this is the reason why it's not printing.
I have scanned and cleaned my computer up, there are no viruses, malware, no pop ups, etc.
I have checked to see if there is an update for my printer driver, and there is none.
I need to be able to print legal.
Thanks in advance.

Hi momfor2,
I understand that your printer is no longer printing legal size pages. I will do my best to help you with this issue.
I recommend Resetting the Printer to clear any errors and try printing again. I also recommend Aligning the Cartridges Solution eight: in this document for Troubleshooting Print Quality Issues.
I hope this information helps, please let me know.
Thank you,
I worked on behalf of HP.

Adobe Reader 9.1.3 fr does not print text, only graphix

I recently had a problem with windows live hotmail, removed the recently installed adobe reader usin windows removing program to test the problem with no change then reinstalled adobe reader, since i connot print any pdf file, only the graphix is printed. I have : windows family vista french on a dell 530.

To clarify my previous post, I had already seen http://forums.adobe.com/message/1770581 . I mentioned in my post that I get the message "Preview not supported" when I click the Preview button from the print dialog in Adobe Reader, and thus concluded that the "Preview" workaround discussed in that thread wasn't helping me.
However, re-reading that post, they were talking about using the Mac "Preview" application to print the pdf file. Like every other application (other than Reader) I have tried, the Mac's Preview application prints just fine, and is another workaround.
The only program that doesn't print for me is Adobe Reader.
BTW, I also have an Intel chip in my MacBook Pro.
Re-installing Leopard, as suggested by one post in that thread, is not a reasonable option for this problem.
In fact, since Preview allows me to view and print .pdf's , my solution is probably just going to be not to use Adobe Reader. In fact, had I not been new to the Mac, I would have known that I didn't need Adobe Reader at all.
However, I'm glad this happened, in the sense that I use CS3 on the PC, and had considered moving to CS4 on the Mac. However, since Adobe apparently hasn't figured out how to get printing to work on a Mac from their flagship product (!), I will be sure to do a lot of testing of CS4 before considering buying the upgrade.

Envy 4500 won't scan text to produce a searchable PDF file

I used to have a Photosmart 4400 C printer that would let me scan to produce searchable PDF files, i.e. I could select letters or words using a text selection tool in my PDF reader. Today I Just purchased a ENVY 4500 e- All-in-One-Series. It will only scan text to give me a graphic PDF file that is not searchable. I updated to the latest driver EN4500_198.exe but that doesn't help. Does anyone have a solution?

Hi, No, the Envy 4500 does not have any OCR software by default, you have to pay for that software and believe this or not, the software is more expensive than the printer itself. You can buy the software or you can try to use few free software around: http://www.techsupportalert.com/best-free-ocr-software.htm Regards,

Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro. The printer seems fine so not sure why this has happened. Please help!

Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there are any error messages on the printer's display panel.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Canon i70 does not print from black cartridge

I used to be able to print to my usb Canon i70, but now it does not print from the black cartridge. It prints a mixture of CMY to make a greyish color. Not black. The prints look washed out.
I'm on OSX 10.4.11 (I even upgraded from 10.4.10 to see if it would fix this issue) & on a MacBook Pro.
I've searched through the discussions and have tried many things, including updating to the newest driver that Canon offers on the i70 & have set my Printer Setup Utility.app to open in Rosetta to actually see & load the driver. Tried to re-install the original driver that came on CD, but then, I don't have access to the utility, and all of the print drivers are "gimp-Print v5.0.0-Beta2", and my model number is not offered. I've tried printing using most of the drivers (I just went down the list starting from 1000 to see if ANY of them would work, but got tired of doing it at 7100. I've also installed 2 new cartridges to ensure that it wasn't just the ink that ran out. Nope.
When I print documents that have just black text, it prints with the CMY color & not the black. The tell tale sign is when I try to print a nozzle check pattern & the black ink doesn't show at all. Of course, that's only when I have access to the darn printer utilities.
Any help would be greatly appreciated.

hehe, yea, looks like the "street value" has gone up since you bought it, Ileen
"est. street price: $249.99†"
Anyway, I'm so darned obsessive - I couldn't stop until it was solved. I spent 2 days on this darn thing, and finally came across some help on removing the print head & soaking it. THE BLACK INK WORKS NOW! Yeah!!!
(For anyone else that has the same problem (and the link above doesn't work), here's how to take the print head off: There's a grey tab at the front of the print head assembly that I had to lift up & it allowed me to remove the print head & soak it in an alcohol solution. (albeit 70% not the recommended 90%)
The test sheet prints well now. A couple little broken lines, but I'm not complaining now. It prints. I'll probably do a couple more "deep" cleaning cycles to try and fix the rest, but I'm tired now & can finally get some sleep without having to think about what the problem is anymore.
Thank you PAHU for helping me to determine it wasn't my OS or dual processor setup. You set me on the right path!!! Thanks Ileen for suggesting cleaning the nozzles too

Printer won't print email with black ink, how do I correct this?

I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.

rooster2 wrote:
I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.
Your profile indicates you are running 10.0.x
Without knowing your real OS, it's not easy to answer your question
Message was edited by: nerowolfe

HP DeskJet Ink Advantage 1515 printer wont print after replacing black ink cartridge

Hello.
My HP DeskJet Ink Advantage 1515 printer has been working correctly since a year.
I had to replace both ink cartridges and I changed only the black one since I needed that one most.
But, the lights keep flashing and the printer wont print. Please help?

Hi @RRGS,
Welcome to the HP Forums!
I see that your HP DeskJet Ink Advantage 1515 printer will not print after replacing black ink cartridge, and your lights are still flashing. I am happy to help!
What lights are flashing on the printer?
In the meantime, please see this guide, Blinking Lights on the HP Deskjet 1510 and Deskjet Ink Advantage 1510 Printer Series.
Hope this guide helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

PDF looks fine on screen but text does not print

PDF created from Word looks fine on screen but text does not print (graphics do). Alos loses text on FTP or Email. Windows 8.1 64bit. Acrobat XI Std. Word2013. Print to PDF from Word 600dpi, use doc fonts, download as softfont. Arial, calibrai - all fonts lost. Same issue as Phillipio61 and alacker2?.

Problem not with all fonts. Problem with arial and calibri fonts - maybe others. Times New Roman, gil sans, viner are OK for example.

When text is low on the page, it does not print on the page!

Office Jet J6480, Windows 7 32 bit.
Sometimes pages with a content line near the bottom of the page, does not print or the characters are only partially
printed on the output page.

Hello, you may be able to fix this problem on your HP Officejet J6480 All-in-One Printer by following the steps in the following document: "The Product Does Not Print the Bottom Page Border in Microsoft Office":
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01671543&tmp_task=solveCategory&cc=us&dlc=en&la...
There are two more links inside that web page with some other solutions if you are experiencing this problem with other Operative System:
-Printed Text is Cut Off on the Last Line of the Page in Windows XP
-Printed Text is Cut Off on the Last Line of the Page in Windows Vista
I am an HP employee, Printer/All-in-One Expert.
Give Kudos to say "thanks" by clicking on the "thumps Up icon"
Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

My HP Envy 4500 does not print text in black ink

Similar Messages

Maybe you are looking for