My HP ENVY dv4 windows 8 camera is not working and it cannot be found on the device manager.

I am using a HP Envy dv4 on Windows 8 and trying to use the 'Cyberlink Youcam ' Webcam which is not working. When I went to find it in the device manager, it was not present. I have restarted my computer already.
Product Number: D5F96PA#AB4
Serial Number: [Personal Information Removed]
Thanks

Hi there @Eliyana
Welcome to the HP Support Forums!
I understand that your Webcam is not working and does not appear within device manager. I am happy to assist.
This document is pretty much a catchall of webcam related issues. There is a section specifically for the device not appearing in device manager. Check it out, unfortunately if it does not resolve with that then it is likely either a loose connection or fault in the device.
Webcam Troubleshooting (Windows 8)
Hopefully that will work for you. If it does require service, then you can try contacting phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
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My HP ENVY dv4 windows 8 camera is not working and it cannot be found on the device manager.

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