My HP Envy M6 Laptop Hinge is Broken

Greetings,
I have an HP Envy M6 Laptop and the hinge is broken on the right side and i believe the warranty is expired. I purchase the laptop in November 2012 and the hinge has been broken for a few months now. Any help will be appreciated. I can be reached via email at [edited email by moderator].
Thanks,
Evens

Hi @Evens2005 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

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