My HP Envy will not download Windows 8.1_ How do find out what the problem is?

I have attempted to upgrade to Windows  8.1 but I am having no success. I am not recieving any answers or direction as to what is causing the blockage from either the HP Help Assitant or from the Windows Store_ nor from the Microsoft web domain. 

you may have to run windows update troubleshooter. go to metro screen point and click on a blank spot of screen type 'windows update troubleshooter' and follow instructios on screen  after running troubleshooter try again to update to 8.1 good luck!

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