My HP J5780 printer program does not bring up the desktop icon for faxing. The HP Solution Ctr fails
As stated above, the icon that use to come up on the desktop when you clicked the HP Solution Center (use to be able to scan/fax/etc. by clicking the selected item on the icon) does not come up. Instead I get the following error message when I click on the HP Solution Center: Parsing error in file C:/Program Files (x86)/hp/Digital Imaging/bin/hpqscloc/1033.xml
The printer will fax using the panel on the printer. Everything was working ok prior to replacing the printer with HP8500A Plus. At which time I deleted all files and programs associated with the J5780 printer and installed the software for the 8500A printer. I was not satisfied with the 8500A, so I removed the software for the 8500A from the computer and then restored my computer to a prior date when the J5780 was installed and working ok. Another problem that I have with the J5780 printer follows: Prior to having a WIN7 computer, the printer would print on both sides of the paper. Since installing the WIN7 computer, it will not print on both sides. I have discussed this problem with HP in the past but still do not have a fix for this problem. If anyone can help me on these two problems, I would really appreciate it.
Does anyone have the Starter CD for WIN7 systems for the HP Officejet J5780. If so, could you make a copy for me and I will pay you for it.
Thanks for your consideration and efforts.
Hi @lebowich
It sounds like there is something on the computer blocking the installation. Please complete the following steps and let me know the outcome;
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
I look forward to hearing from you and hope my recommendations are helpful
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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