My HP laptop doesn't recognize my USB ports anymore

My 17" HP Laptop, Model g72374nr stopped recognizing my USB drives, and the HP website is a nightmare. I can't find what I need. Will someone please help ASAP, as I'm disabled and need and use those USB ports daily.

Hi @cctuck622,
Welcome to the HP Forums!
It is a splendid place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that your USB drives are not working.
When you look in Device Manager do you see any errors or marks on the USB?
Have you tried right clicking on the USB root hub and updating or rolling back the drivers?
Have you done all your Windows updates?
Have you ran HP Support Assistant to aid with updates and overcoming issues?
Have you tried Using automated troubleshooting (Windows 8)?
You may also wish to try a Refresh Your PC to Resolve Problems (Windows 8)
If you were still unable to resolve this difficulty, you could do a restore back to when they were working.
HP PCs - Using Microsoft System Restore (Windows 8)
The last 2 options would be to do a full factory recovery or call HP support for assistance.
Performing an HP System Recovery (Windows 8)
You will notice an option to backup your personal files to prevent data loss. If you have not done one recently, I suggest you do one now .Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Good Luck
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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You said:
1) First of all, my printer prints fine if I'm connected with my USB cord in the printer port.
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