My HP laptop doesn't start any longer

Hi every one in the forum. I've got a startup problem with my hp laptop. it is a dv7 1175nr with 64 bits windows vista. the laptop suddenly went off yesterday while i was listening to music and on charge. on my first attempt to turn it on, it booted partially and went off again. on my second  attempt , a message came up on a black screen with startup options with one of them "startup repair(recommended)" . the computer went off immidiately after the message. the laptop no longer came on on every other attempt to turn it on. I observed that the ac adapter wasn't warm which made me to suspect it was a problem with the adapter. secondly, the LED beside the ac adapter port does not come on when adapter is connected to an ac supply. I really wonder if the problem is that my adapter got bad and the computer ran out of charge or that the computer its self has a problem. My worry is that the computer is just 11months old and I have just a few weeks to go for my waranty to expire. I intend to foward the problem to hp if it turns out to be a breakdown in the laptop system. I will be very grateful to read suggested diagnosis and solutions from you guys.
best regards
defof 

Hi defof,
From the symptoms that you have described it looks like it might a problem with the adaptor as its neither getting warm neither is the indicator light glowing. It might also be a problem with a blown battery. I would suggest you to call HP as the unit is still in warranty and you can have faulty part replaced for free.
Cheers
Regards
Hareesh@SEC
Click on the WHITE STAR icon to say 'Thanks..!!'
I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.

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  • My laptop doesn't start any longer

    Hi to every one in the forum. I've got a startup problem with my hp laptop. it is a dv7 1175nr with 64 bits windows vista. The laptop suddenly went off yesterday while i was listening to music and on charge. on my first attempt to turn it on, it booted partially and went off again. on my second  attempt , a message came up on a black screen with startup options with one of them "startup repair(recommended)" . The computer went off immidiately after the message. the laptop no longer came on on every other attempt to turn it on. I observed that the ac adapter wasn't warm which made me to suspect it was a problem with the adapter. secondly, the LED beside the ac adapter port does not come on when adapter is connected to an ac supply. I really wonder if the problem is that my adapter got bad and the computer ran out of charge or that the computer its self has a problem. My worry is that the computer is just 11months old and I have just a few weeks to go for my waranty to expire. I intend to foward the problem to hp if it turns out to be a breakdown in the laptop system. I will be very grateful to read suggested diagnosis and solutions from you guys.
    best regards
    defof 

    Hi defof,
    From the symptoms that you have described it looks like it might a problem with the adaptor as its neither getting warm neither is the indicator light glowing. It might also be a problem with a blown battery. I would suggest you to call HP as the unit is still in warranty and you can have faulty part replaced for free.
    Cheers
    Regards
    Hareesh@SEC
    Click on the WHITE STAR icon to say 'Thanks..!!'
    I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.

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