My HP LaserJet 1022 does not work with my new computer with Windows 7. Can you help?
I just purchased an HP p6803w CPU that runs on Windows 7. When I try to connect my HP LaserJet 1022 it won't work. Apparently, I need a compatible driver downloaded. When I tried to download drivers from the HP website, it appears one of two did not install. Help! I am an online college student and desperately need my printer to work.
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From your previous post, it sounds like at one point you are getting the pop up that says "installing device driver software," correct?
If you are not getting this pop up in the lower right hand corner of you screen then I need you to:
1. Try a different USB port on your computer. Some computer USB ports are "touchy" and if you try a different one it will work. It all depends on the make of the computer.
2. Try a different USB cable. You might have a bad USB cable. Also, be sure that the USB cable isn't longer than 3ft long.
3. Go into your device manager and see what printers have been installed. They should be listed under "printers" or "other devices" You might have to go to view and check show hidden devices to see these on your computer. If there is a yellow triangle or question mark on this device then you have a conflict with your computer. This is something in your computer causing this and not the software download.
Keep me posted.
I am an HP employee.
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