My hp mini using factory image and error cod 0xef0003

hp mini laptop   notebook model  hp mini 311-1000.........prodact number..VT116PA#ABG      its windows 7  I WAS TRIN TO BACK UP  ....but   icant restor or backup ...its  black screen to start and   error cod ......0xef0003  and  when i try to back up it says  contact hp assistant   the recovery is using factory image .....

Don't know if this will be of use or not but having had a problem with using the system recovery  failed at 85 persent with unable to restore factory image i used the back up disks that to failed infact it wiped the restore partiion i then i ordered a recovery kit from HP thinking my recovery disk three was corrupt,
It tells you in the HP book to only leave your mouse key board and screen connected as i don't give in THIS TIME I LEFT MY ROUTER CONNECTED AND HEY I RECOVERED MY SYSTEM so in my case i should not of removed the router.

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